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Sheraton Barra Rio de Janeiro Hotel

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1,343 Reviews from our TripAdvisor Community

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Showing 427: English reviews
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Sao Paulo
Reviewed 2 weeks ago

This hotel is not in conditions to receive anyone. I'll be calling the department of public health about it. Seriously, what's going on here? The hotel is falling apart, the rooms are dirty, humid, nothing works, floors are dirty, and the carpet is very old. The rooms are so smelly that my 8-years-old daughter got seek after the first day....

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Helpful?
1Thank E-Galli
Alessandra C, General Manager at Sheraton Barra Rio de Janeiro Hotel, responded to this review
Google Translation

Prezado Sr Galli, lamento muito não termos atendido suas expectativas, já dividí seu feedback com nossas equipes, para que possamos...

Frankfurt, Germany
Reviewed 3 weeks ago

The lobby and the public areas look good and they are renovated. Most likely it happened because of the world cup. The gym and the pool area are nice, too. The hotel staff is very friendly. I want to highlight one person in particular as an outstanding individual, which is Richard, maitre of the restaurant. Not only that he speaks...

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Helpful?
1Thank Gerd S
Alessandra C, General Manager at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Gerd, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel at Tripadvisor. We truly thank you for your kind words regarding our staff and breakfast. Your comments will certainly be passed on as it will serve to further encourage the whole Sheraton Barra staff to keep walking in the direction of excellence. We also...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

I was here for vacation about 2 weeks ago. I don't understand all the negative reviews. The property was lovely, the room was clean and awesome.. the balcony overlooking the beach was awesome. The staff was wonderful and did speak English (bonus for any English speakers staying there). I especially want to commend Rafela (I hope I spelled her name...

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Helpful?
Thank A TripAdvisor Member
Alessandra C, Assistant to the GM at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through this important tool that is TripAdvisor. We truly thank you for your kind words regarding our staff, especially about Rafaela. Your comments will certainly be passed on as it will serve to further encourage the whole Sheraton Barra family to keep walking in...

Torremolinos, Spain
Reviewed 4 weeks ago

As a Lifetime Platinum member it is always a pleasure visiting well managed hotels. The GM is from Uruguay. The Sheraton Barra was welcoming -- comfortable -- glorious beach and excellent restaurant at acceptable prices. Staff at reception at all times were warm and the smile of Priscilla was a joy to all. Breakfast was excellent and relaxing. The pool...

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Helpful?
1Thank IRELANDSMAN
Alessandra C, General Manager at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Mr Gerry, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through the Guest Satisfaction Survey. As a lifetime platinum member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations, and...

Reviewed 4 weeks ago via mobile

Just got back to the US after staying at the resort for ten days. Not one problem. The view of the beach from our room--amazing. The daily buffet--YUM!!! The concierge - Igor, miss and love you. Thanks for everything!!! The sweet girl who cleans our room and layed out my dress on the bed to wear out at night --...

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Helpful?
Thank Kstarks63
Alessandra C, Assistant to the GM at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through this very important tool as is TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral...

Reviewed 18 February 2017 via mobile

We came for 11 days and never have we stayed anywhere where the staff were so helpful! The rooms may be a little dated but over all the hotel is nice and clean. The staff really went out of their way to help us and make sure we had a great time in Brazil. Would strongly recommend this hotel!

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Helpful?
Thank Jenna S
Alessandra C, Assistant to the GM at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Jenna S., Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through this very important tool as is TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is...

Southampton, United Kingdom
Reviewed 12 February 2017

Firstly, one of the 5 stars that this hotel has to be due to it's location, which is directly opposite the beach, and this is definitely one of it's huge bonuses. The hotel is looking quite tired in places and from what I've heard they may be in the process of a refurbishment. The room we had (1509) was large...

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Helpful?
Thank BarryC389
Alessandra C, Assistant to the GM at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through this very important media as is TripAdvisor. We appreciate your feedback and are delighted to hear that you had a good stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We recognize the points...

Reviewed 12 February 2017 via mobile

Having stayed at the leblon Sheraton, Sofitel and jw Marriott, this hotel does not compare. 3 star. Rooms dated and damp smelling, but big. Facilities were poorly maintained (e.g toilet in restaurant was full of mould on wall and lifts did not work). Location has limited other options for breakfast. This one was a buffet and felt like a school...

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Helpful?
Thank Ali C
Alessandra C, Assistant to the GM at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Ali C., Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel through this important social media that is TripAdvisor. We appreciate your constructive comments regarding the conditions of our hotel. We would like to let you know that we have been working hard on revitalization plans for the past months, where renovation works have...

Reviewed 29 January 2017 via mobile

Yes, the room is a bit tired ... but. Great air conditioning system, great shower, amazing mattress.... great staff. Very friendly and polite and a Huge breakfast buffet And to top all this, just cross the street and you are on the beach. Will definitely go back :)

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Helpful?
Thank Oliviersecret
Alessandra C, Director of Sales at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the Sheraton Barra Rio de Janeiro Hotel with us. Thank you very much for your positive comments and feedback, we really appreciate it. We are very glad we have overcome your expectations. It will be a pleasure to have you stay with us again. Count on...

Sao Paulo, SP
Reviewed 18 January 2017

I always stay here when I come to Rio for business. It's a no-brainer for me. Quite a few reviews complain about some of the furniture being a little worse for wear, and MANY complain about humidity in the rooms. Humidity was a problem at this hotel for a very long time, and in the last few months, they've put...

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Helpful?
Thank rochellemharris
Alessandra C, Director of Sales at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Sheraton Barra Rio de Janeiro Hotel with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located between the ocean and mountains in the city’s most modern neighborhood, Sheraton Barra Rio de Janeiro Hotel is surrounded by extensive lakes, stunning beaches and the exuberant Atlantic Forest. With modern design and impeccable decoration, Sheraton Barra offers 292 spacious guestrooms and suites, all with private balconies and overlooking the ocean. For your relaxation, Sheraton Barra Rio de Janeiro Hotel offers 2 outdoor pools, one for adults and another for children, an international cuisine restaurant, Fitness Center with modern workout devices, open-air hot tubs, dry and steam saunas, a squash court, playground and beach service. Located in the middle of a thriving garden is the Vila Spa, - with 5 bungalows for body treatments and exclusive bath rituals and massages that ensure a harmonious balance between body and mind. For all types of events, the Hotel offers 9 event rooms that hold up to 400 people, with all the required equipment infrastructure and technology, in addition to an experienced team of professionals to provide support for corporate or social events. ... more   less 

Additional Information about Sheraton Barra Rio de Janeiro Hotel

Address: Avenida Lucio Costa 3150, Rio de Janeiro, State of Rio de Janeiro 22630-010, Brazil (Formerly Radisson Hotel Barra)
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Barra da Tijuca
Price Range: $163 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Barra Rio de Janeiro Hotel 5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Sheraton Barra Hotel And Suites
Sheraton Barra Hotel Barra Da Tijuca
Sheraton Rio De Janeiro
Rio De Janeiro Sheraton
Sheraton Barra Rio De Janeiro Hotel Brazil
Hotel Style:
#19 Spa Hotel in Rio de Janeiro
#52 Luxury Hotel in Rio de Janeiro
#56 On the Beach Hotel in Rio de Janeiro
#60 Business Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Barra Rio de Janeiro Hotel staff and other travellers.
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Questions? Get answers from Sheraton Barra Rio de Janeiro Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms ending 01-12 for a good ocean view.”
 of 5 bubbles BarryC389, 12 Feb 2017 | Read review
“View to the ocean...”
 of 5 bubbles grbr07, 4 Dec 2016 | Read review
“the upper floors and rooms X01 to X09 have frontal and not side seaview”
 of 5 bubbles 623aristotelisk, 1 Dec 2016 | Read review
“All rooms have a beach view though some are bigger than others”
 of 5 bubbles HJA69, 6 Nov 2016 | Read review
“all rooms have ocean view take even numbers , I think better view”
 of 5 bubbles surgicald, 4 Oct 2016 | Read review
5 of 5