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The hotel is in a great location. The rooms are spacious with a kitchenette (refrigerator, sink and microwave). The receptionist are very helpful and friendly although some did not speak English and my Portuguese is not so good. The rooms are very clean and well...More
Thank B B
Response from GeropSwan, Gerente at Swan Tower Porto AlegreResponded 6 April 2017
Dear Mr. B B,
Thank you very much for your evaluation. This is very important for our hotel. On the internet, we have an imcompatibility with apple devices. This setting will be reviewed.
Until the next opportunity.
A hotel of contrasts:
First impression was very positive; Modern 12-story tower with a spacious 12-story high lobby.
Check-in gave a hint of things to come. Very slow -- there was one woman laboriously checking in guests, while four men stood behind her and watched,...More
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 16 May 2016
Thank you for your email and for providing us with feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience here at Swan Tower Porto Alegre. We take all complaints very seriously, and...More
Overall, very reasonable Accommodations for their pricing.
Had a problem with my door - only the master key worked on it, so I had to ask somebody to accompany me to my room at the front desk every time.
Room service was a little slow....More
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Thank Felipe C
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 2 May 2016
Obrigado por seus comentários, desculpe-nos o infortúnio do problema com sua chave.
Nos colocamos à sua disposição para...More
I had booked a room with two beds to hotel. And when i entered the room I saw only one big bed. I asked the reception to change my room and the answer is unbelievable. We have nothing to do sir. One of you can...More
1 Thank halisgencer
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 1 April 2015
We're very embarrassed about what happened.
Please accept our apologies. Sorry!
We stayed here during the World Cup and were pleasantly surprised with the cleanliness and quality of this hotel. Rooms were spacious and very clean. It is in a nice spot of town, pretty low key, not a lot going on around but decent enough...More
3 Thank DC_SLC
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 16 July 2014
agradecemos pela gentileza dos seus comentários.
Realmente a época da Copa foi desafiadora.
Viajantes experientes com alta expectativa...More
US$68 - US$113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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