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Sofitel Guaruja Jequitimar

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Sofitel Guaruja Jequitimar
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1,664 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Campinas, SP
Reviewed 3 weeks ago

The view from the room was marvelous. The room was extremely spacious and comfortable. It was a very enjoyable stay and the food and service were good. The spa was one of the best that I have been to.

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Helpful?
Thank Deirdre D
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

San Jose, Costa Rica
Reviewed 3 weeks ago

So I went there for a company get-together and we had a great time. Staff was friendly and helpful. Accommodations are great too. The beach is nice and there are many other nice spots around. Have fun!

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Helpful?
Thank daemonR00t
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Shanghai, China
Reviewed 4 weeks ago via mobile

For the price I paid, I was really expecting an outstanding service, which was not the case. Check in - More Than 30 minutes in line waiting for check in. We booked 2 rooms but one of them was only made available at 5:00pm, that means, 2 hours after check in. We were with 2 kids and 2 seniores (65yo...

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Helpful?
Thank akiakola
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed 11 January 2017 via mobile

My family and I decided to spend Christmas at the beach. Great accommodations. Absolutely great staff!!! Good and clean rooms. Great sitting areas around the pool and hotel. Upgrade to ocean view is a must!

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Helpful?
Thank Latasha M
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Ribeirao Preto, SP
Reviewed 9 January 2017

The hotel is big and comfortable and although it was crowded, they managed to keep it clean and organised. Staff is very polite, efficient and friendly. Breakfast is excellent. Lunch buffet has uninteresting food with fancy names. Room service was quite fast, soups, pizza and hamburger were only okay, and french fries tasted like oil. Fried fish from the beach...

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Helpful?
Thank Maira C
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mrs. Maira, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

London
Reviewed 4 January 2017

It doest not give you a good start when you spent 1:15hrs in the check in queue. It was way too long. We ended up missing the lunch, which it was already paid for, but they compensated by offering us dinner instead. Even if you check in online, makes no difference, you still have to stay in queue to be...

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Helpful?
1Thank JonnyMac_London
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Jonny, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 3 January 2017

Spacious rooms, great beds, bathrooms with nice amenities. Lacking maintenance as already reported by many other reviewers. Réveillon party was fantastic, service good overall (special mention to pool) despite the busy moment and full occupation. Only low point is the quality (not variety) of the food in general (the only exception maybe the gourmet Les Épices) at all restaurants (which,...

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Helpful?
Thank Lieven C
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Lieven, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Huixquilucan, Mexico
Reviewed 3 January 2017 via mobile

I've arrived at Sofitel on the first week of January, aiming to spend 3 days with my family. The hotel has a nice infrastructure, with 3 restaurants, a piano bar, a sushi beach-bar and a kids club. It is also connected to a shopping mall with restaurants and a supermarket, so great support for family time especially if your kid...

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Helpful?
Thank Doisberto
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr., Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed 29 December 2016 via mobile

Highlights: hot water beach right in front, appropriate for children, life guards on duty during the day, great swimming pool (with even hotter water), bed was comfortable, clean facilities, nice staff, organized breakfast and lunch, food generally good. Lowlights: prices (stay and not included food and drinks), 1 hour line to check-in, strange window from the bathroom to the bedroom...

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Helpful?
1Thank Roberto C
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sao Paulo, Brazil
Reviewed 14 December 2016

Review collected in partnership with Accorhotels.com
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1Thank MAGIANESI
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sofitel Jequitimar Guaruja is a 5 star hotel in Guaruja, located 130 km from Sao Paulo International Airport and 90 km from Congonhas Airport. Surrounded by the Atlantic Forest, in the Pernambuco Beach, the most charming Guaruja Beach in Sao Paulo, Brazil. The hotel offers 301 rooms and a Spa. A dream holiday location for couples and families, this hotel in Guaruja also features a major convention centre for events of up to 1,600 guests. ... more   less 

Additional Information about Sofitel Guaruja Jequitimar

Address: Avenida Marjory da Silva Prado, No 1100 | 1100 Lote A - Praia de Pernambuco, Guaruja, State of Sao Paulo 11444-000, Brazil
Region: Brazil > State of Sao Paulo > Guaruja
Price Range: $342 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Guaruja Jequitimar 4.5*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, ACCOR, Expedia and Jetsetter so you can book your Sofitel Guaruja Jequitimar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Jequitimar Guaruja Hotel Guaruja
Sofitel Guaruja
Guaruja Sofitel
Hotel Style:
#1 Spa Hotel in Guaruja
#2 Romantic Hotel in Guaruja
#3 Family Hotel in Guaruja
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Guaruja Jequitimar staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Guaruja Jequitimar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra money for a sea view room”
 of 5 bubbles 872lievenc, 3 Jan 2017 | Read review
“Choose a room with view on the ocean.”
 of 5 bubbles Frederica84, 13 Dec 2016 | Read review
“Rooms with view of the beach.”
 of 5 bubbles SilvioT, 29 Sep 2016 | Read review
“Sea view rooms of course”
 of 5 bubbles CoffeeHans, 22 Jun 2016 | Read review
“Ask for a room with view to the ocean (little bit more expensive)”
 of 5 bubbles 809jaimec, 17 Jun 2016 | Read review
5 of 5