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Mercure Sao Paulo Pinheiros Hotel

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Mercure Sao Paulo Pinheiros Hotel
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892 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Rio De Janeiro
Reviewed 2 days ago NEW

I usually go to são paulo 2 or 3 times a year and always stay at the same place. Already feeling at home there! Crew are nice and good accommodations. As always, I recommend it! It's clean, quiet rooms, good breakfast fot start the day.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Patricia Z
Salvador, BA
Reviewed 6 days ago NEW

The check in took more than 15min. And after this, I was given a two bedded room - even though I request a double bed. I was not acknowledged by my Accor Le Club fidelity program, was not offered a free room upgrade or a welcome drink, as I should by their rules. Aircon worked poorly. Bathroom clogged once. At...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank baianointheworld
Rio De Janeiro, Brazil
Reviewed 4 weeks ago

Since 2014, Each 15 days, I've been visiting my daughter in Saint Paul (São Paulo) and I've been choosing this hotel. There is two very important things to choose this hotel. First, there is a swimming pool with warm water (my daughter loves swimming). The second thing, the hospitality fro the staff is the best. They've known not only my...

Review collected in partnership with Ibis Hotels
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Helpful?
Thank NicholasRibeiro
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mr. Nicholas, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality...

Reviewed 3 December 2016 via mobile

The staff was very helpful at the front desk and in the Resturant. It's a pleasant hotel with all of the basics. The food in the resturant is adequate, not bland, but not a lot of flavor either. When getting acquainted with a new country sometimes it's good to ease into eating more authentic local foods :-) The room was...

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Helpful?
Thank Aisha W
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mrs. Aisha, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality...

Edinburgh, Scotland, United Kingdom
Reviewed 16 November 2016

This hotel has a lot going for it: good location, largely excellent service, good facilities, pleasant rooms. I especially liked my room - high on the 14th floor with a breathtaking view over the city. It was divided in two: adequately sized bedroom and sitting room with kitchen alcove equipped with a microwave. It's got a very nice pool, good...

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Helpful?
Thank Jo C
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mr. Jo C. We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes -...

Reviewed 12 November 2016

Well laid out room and sitting area, clever tv that rotates between the 2. sufficient lighting. good shower. Stayed for 3 nights - every day the room key stopped working and had to replace - slow lifts, slow reception, wasted 10 minutes each day. Bed not comfortable and pillows flat. plumbing terrible - sink, toilet, shower - don't do what...

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Helpful?
Thank Howard L K
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mr. Howard, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality...

Tres Lagoas, MS
Reviewed 1 November 2016

very good service and reception, I used points to schedule and everything was fine. I used to use an agency for the reservation,however I did everything by APP accor and it was very easy and helpful. I recommend the services.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank lucianab820
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mrs. Luciana, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality...

Sorocaba, Brazil
Reviewed 27 October 2016

Good location in Pinheiros with many restaurants nearby. Parking car at the building. There is mini kitchen in the room, but no napkin. WiFi is slow. Only one bedside table. Amenities were refilled everyday.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ClaudioSorocaba
h3147sb, Guest Relations Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Mr. Claudio, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality...

Montreal
Reviewed 9 October 2016

Front desk staff try to be h elpful. Speak English very well. There are a few issues with this hotel: 1. Not enough hot water in the morning; only lukewarm at peak hours in the morning. 2. No irons in the room. When I asked for one, they brought an iron and a board and I was only allowed to...

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Helpful?
Thank Whatsupdoc525
Management response:

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Quito, Pichincha, Ecuador
Reviewed 4 October 2016 via mobile

Yes, the title is right. My husband and I lived at the Mercure Pinheiros for a month... so, there's much to be said. First off, it is very well located. The area is very safe surrounded by supermarkets, restaurants, bars and other services. Also, it's a relatively quiet neighborhood and very close to a handy bus stop and just a...

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Helpful?
Thank e125angel
Management response:

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Staying in Pinheiros

Neighbourhood Profile
Pinheiros
Exploring Pinheiros, a neighbourhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centres and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Sao Paulo Pinheiros hotel is well located, close to Avenida Paulista, Rua Oscar Freire and the Vila Madalena district with its famous Batman Alley. Also close to Hospital das Clinicas and Reboucas convention center. The hotel features refurbished rooms with a modern and functional design offering wonderful views of Sao Paulo. A hotel offering a complete range of services, such as restaurant, WIFI, parking, bar, fitness center, sauna and a charming pool. Extensive events space. ... more   less 

Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-001, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Price Range: $93 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Sao Paulo Pinheiros Hotel 3.5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, Hotels.com, Travelocity, ACCOR and Expedia so you can book your Mercure Sao Paulo Pinheiros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo
Hotel Style:
#65 Romantic Hotel in Sao Paulo
#81 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sao Paulo Pinheiros Hotel staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sao Paulo Pinheiros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have fantastic viewa”
 of 5 bubbles 586joc, 16 Nov 2016 | Read review
“Choose a room as high up as you can.”
 of 5 bubbles 172dib, 29 Mar 2016 | Read review
“20th floor”
 of 5 bubbles Proly, 17 Feb 2016 | Read review
“be lucky. The infrastructure is dubious.”
 of 5 bubbles rtln, 11 Nov 2015 | Read review
“Its a high rise city so a room as high as possible is worth it for the views”
 of 5 bubbles Bignick263, 15 Sep 2015 | Read review
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