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Grand Mercure Sao Paulo Ibirapuera

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#46 of 323 Hotels in Sao Paulo
Certificate of Excellence
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Grand Mercure Sao Paulo Ibirapuera
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1,291 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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Paris, France
Reviewed 1 week ago via mobile

A lovely hotel with friendly staff. A bit disappointed by the size of the gym and lack of Air conditioning in there. The pool area is very small for a big hotel. Loved being able to walk across to the park and hire bikes easily and cheaply. The buffet breakfast has a large choice and definitely worth visiting the Boulangerie...

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Helpful?
Thank Vanessa P
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mrs. Vanessa, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will...

Nazare Paulista
Reviewed 6 March 2017

We stayed at Grand Mercure São Paulo Ibirapuera for 4 nights and it was excelent. Amazing view from the Suite, excelente breakfast and very helpful staff. Everything was perfect and we totally recomend this Hotel. Superb location as well.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jlhoeffel
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Hoeffel, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Wildwood, Missouri
Reviewed 2 March 2017 via mobile

I had the opportunity to stay again in this Amazing Hotel in São Paulo, and as always, the overall stay was really great. The Associates are amazing, especially in the front desk, where I was recognized by Camila, one of the awesome associates, even after not visiting São Paulo, for at least 3 months. That was truly touching. This team...

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Helpful?
Thank Javier I
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Iglesias, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Mumbai (Bombay), India
Reviewed 1 March 2017

we stayed overnight. The rooms are quite good. The highlight of the hotel is the Breakfast which was well laid and very good in a spacious restaurant. It will be good if the hotel provides kettle for making tea/coffee and also an iron and board in the rooms.

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Helpful?
Thank akk1948
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Khandelwal, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Rochester, United Kingdom
Reviewed 13 February 2017 via mobile

Stayed here for a couple of nights through business. The plus are the staff who are friendly and helpful, and the breakfast was a 3 out of 5 buffet, however this hotel is overpriced. As others have said the rooms are tired, in my room he a/c generated noise and little else, while the temperature setting on the shower was...

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Helpful?
Thank Alvin377
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Alvin, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

UK
Reviewed 3 February 2017 via mobile

I'll start of with the good bits: Very friendly and helpful staff. Wifi speed is good. Close proximity to Ibirapuera Park. And now for the bad bits: Rooms are dated and very tired, see photos. Rooms are VERY noisy due to the massive road junction outside which is constantly gridlocked.

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Helpful?
Thank Fin_tastic_Flyer
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Fin_tastic_Flyer, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Crawley, United Kingdom
Reviewed 17 January 2017 via mobile

Hotel downtown. Nice lobby entrance. Hotel rooms fairly decent size. Sadly decoration lets the hotel down. Drab looking, Bed looked very uninviting with only 1 thin pillow either side of the bed. Dark room cause of the dark wood. Tv would not tune in even though satellite box there as well. Unusually for large hotel chain, only one type of...

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Helpful?
Thank David G
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear David G, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Reviewed 28 December 2016 via mobile

Great location with good service. Excellent breakfast and rooms. Gym, tennis courts and helipad...they are all good. Not sure about the helipad but I saw helicopters use it. Friendly staff. The only problem is that the deposit is taking too long to get back. That could be up to my bank, but I received it back from the hotels that...

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Helpful?
Thank Sasa l
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Sasa, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be...

Newton MA
Reviewed 25 November 2016 via mobile

I stayed at the hotel for only 1 night but I really enjoyed the very comfortable bed. The breakfast buffet was very large and tasty. Employees were very friendly. Since we were in a meeting for many hours we asked how to get to the park to take a walk. We were referred to the bellman who did his best...

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Helpful?
Thank NLF2013
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can ask our anfitriã to prepare the directions to you for any place. Thank you...

Reviewed 14 November 2016 via mobile

The hotel is perfectly situated near the biggest park of s.p. Room was great : big and comfortable. Clean and well maintained. Very good value for money and a hotel to return to. Breakfast was very good although some fresh vegitables could help a lot. Gim not big but sufficient - especially since it was almost empty.

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Thank ariel_kappon
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Ariel, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 

Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $133 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil
Hotel Style:
#29 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Sao Paulo Ibirapuera staff and other travellers.
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Questions? Get answers from Grand Mercure Sao Paulo Ibirapuera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter rooms, ask for the ones not facing the Sena Madureira Avenue.”
Podolano, 14 Jun 2016 | Read review
“get a high floor room ...”
tanatol, 10 Jun 2016 | Read review
“We heard that higher floors have been renovated”
pepep329, 31 May 2016 | Read review
“Peaceful & Calm Hotel in busy Sao Paulo”
UKNj2007, 27 Apr 2016 | Read review
“Ask for a room with a balcony!”
Falcoflyer, 5 Apr 2016 | Read review
5 of 5