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L'Hotel Porto Bay Sao Paulo

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910 Reviews from our TripAdvisor Community

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Showing 379: English reviews
United Kingdom
Level Contributor
219 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 6 days ago NEW via mobile

My agent booked this hotel for us for an overnight stay . L'Hotel couldn't be better located between the city's financial and shopping districts a bit like being next to Oxford st . The hotel itself proved to be really nice place to stay . The staff were friendly our room though quite small was spotless well equipped and had... More 

Helpful?
Thank BInck113
London, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago

Definitely not worth the money - run down, the staff are not very friendly, not the best food and they will not even put bottled water int he room. Better to pay a bit more and stay in a better hotel. I have not seen any of the courtesies that other people have mentioned. I will not be coming back.

Helpful?
Thank an12349
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear an12349, Thank you for choosing L'Hotel PortoBay for your recent stay. We appreciate all feedback, both positive and constructive, and we thank you for your comments as these help us identify areas in which we need to improve. I am also sending you a direct message so that we can further discuss ways to make your next stay perfect.... More 

Vienna, Austria
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

Very nice hotel with spa area that can be used free of charge. Room is nice and it was even cleaned in the evening at the day of arrival. We found quite nice that in the room there were handmate sweets and in the evening we got two small Lindt chocolates. Room is good and you have everything you need... More 

Helpful?
Thank Kaldkri
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Kaldkri, We very much appreciate your recommendation and are very pleased to hear that you had a very comfortable and relaxing experience staying with us. Thank you for taking the time to share it on TripAdvisor and we hope you plan to return very soon. Best regards, Alexandre Esnarriaga Front Desk Manager More 

Florianopolis, SC
Level Contributor
196 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 4 weeks ago

Big disappointment! This hotel was meant to be a cool place, but the only thing nice here was breakfast. The bedroom is not small, but don't expect the same aroma from the lobby (It smelled like mold). The bed so old you can feel the hole caused by years of use on it...your spine will suffer. The pillows are so... More 

Helpful?
1 Thank Daniel-FLN-BR
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Mr. Daniel, Thank you for taking the time to review our hotel. I am extremely disappointed that we were unable to meet your expectations. I am happy to discuss your concerns in greater detail if you wish. Kindly, contact me directly at your convenience. Cordially, Alexandre Esnarriaga Gerente de Recepção alexandreesnarriaga@portobay.com.br More 

London, United Kingdom
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 October 2016

Spent four nights at L'Hotel on a recent business trip. Overall, there is nothing to dislike about the hotel. It's comfortable. quiet, friendly and reasonably priced. The rooms are spacious - I had room 12 which boasts an enormous terrace - the beds are comfortable and the bathrooms are well equipped. I used the gym and found it perfectly adequate... More 

Helpful?
Thank Westofcenter
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Westofcenter, Thank you for taking the time to review our hotel. We are glad to learn that you enjoyed the room with terrace, gym and our gastronomy. Your suggestion of improvements is highly appreciated as it gives us the opportunity to constantly improve our services. Again, thank you for posting your feedback and we hope to welcome you back... More 

Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2016

It's a lovely, quaint, little hotel. Room, bed, toiletries, ambience are all 5-star. Service and food... Not quite. We had a standard room... Nothing impressive. There was a duvet ( rare for Brazil) despite air conditioning being off. Everything is almost great, but lacks oomph to give us that 5-star experience. Nobody offered to take our bags, food was sometimes... More 

Helpful?
Thank kiaikiai
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear kiaikiai, Thank you for taking the time to provide our team with feedback regarding your recent stay. I am very sorry to hear that our hotel did not meet your expectations. We continually strive to differentiate ourselves by providing only the most personalized and enriching experiences to all guests. I will be sure to share your feedback with the... More 

Sauquoit, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2016 via mobile

Beautiful 5 star hotel. Breakfast included. Comfortable beds and pillows. Near lots of shopping and restaurants. Staff is extremely helpful and pleasant. Offers turn down service. A family favorite in Sao Paolo.

Helpful?
Thank kmkrowens
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear kmkrowens, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Alexandre Esnarriaga Front Desk Manager More 

Salvador, Brazil
Level Contributor
622 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 605 helpful votes
Reviewed 17 October 2016

The choice came from the travel agency, which wanted me to have an amazing time in São Paulo and chose a place to impress me. The hotel is indeed a good one but there is an air of pretence, a constant intention to show it still is what it once used to be and concretely no longer is... There is... More 

Helpful?
7 Thank vitorbabrazil
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Mr. Vitor, Thank you for taking the time to review your stay at L’Hotel PortoBay. We appreciate all feedback, both positive and constructive, and we thank you for your comments as these help us identify areas in which we need to improve. We would like to take the opportunity to clarify some of the points you made here. The... More 

Stockholm, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 October 2016 via mobile

Excellent service, fantastic breakfast, great room and nice view from the room. The staff remembered my name "Donna Angelica", and I felt like home. Actually we spent more time at the hotel than expected just because we thought it was so nice.

Helpful?
Thank AngelicaHellgren
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Mrs. Hellgren , We were very grateful for your feedback and for choosing L'Hotel PortoBay. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Kind Regards, Alexandre Esnarriaga Front Desk Manager More 

Sydney, Australia
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 October 2016

Well appointed hotel with great rooms. Recommend you get one of the handful with a balcony,that are huge. Excellent breakfast our waiter Robinson was very polite and exceedingly helpful so was the concierge. Sadly the same can't be said for reception staff some great other rude.

Helpful?
Thank Tracey and Mart... B
LHPB_SP_Management, Gerente de recepção at L'Hotel Porto Bay Sao Paulo, responded to this review

Dear Tracey and Mart... B, Thank you for your choice and for sharing your PortoBay experience with us. I am glad you enjoyed our accommodations, and I do truly appreciate your kind compliments with regards to Robson and the Concierge. However I am disappointed to hear that our front desk team were unable to meet your expectations. It is crucial... More 

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Staying in Bela Vista

Neighbourhood Profile
Bela Vista
Known for its Italian cantinas, Bela Vista is the place to go for great pasta. Also called “Bixiga”, the area is an important cultural part of the city, with the bohemian and the religious costumes of its inhabitants on full display. In August, the large Nossa Senhora Achiropita party fills the streets with a variety of Italian food and music. You can experience the liveliness of the neighbourhood walking through the antiquities fair at Dom Orione Square or visiting the “Brazilian Caminito”, a version of the Argentinian street complete with colorful buildings. Bela Vista is also home to the traditional samba school “Vai-Vai”. Buy a ticket to a rehearsal and get a taste of what Carnival is like.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The cosmopolitan city of São Paulo, the financial capital of Latin America, is the setting for the five star L' Hotel Porto Bay São Paulo. Situated on Alameda Campinas, 50 metres away from the corner of Avenida Paulista, and close to the best restaurants, bars, museums and stores selling the most emblematic brands in the world, L' Hotel Porto Bay São Paulo offers a central location without the bustle of the main avenue. Designed in a European style, the sophistication of this boutique hotel is perfectly complemented by high standards of service and comfort. Particular care has been taken with the quality of products and materials used in the hotel. Single pieces of Art can also be found, for example the presence of a Flemish tapestry woven in Brussels in the second half of the XVIth century bought at a Christie's auction in London. This 84 room boutique hotel has a restaurant, SPA, indoor pool, gym and offers a very personalised standard of service. Special occasions, weddings, shopping, art and culture... Special, personalised events designed to meets its guests' requirements. L'Hotel Porto Bay São Paulo offers free Wi-Fi throughout the whole hotel. ... more   less 

Additional Information about L'Hotel Porto Bay Sao Paulo

Address: Alameda Campinas 266 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01404-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Price Range: $216 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — L'Hotel Porto Bay Sao Paulo 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
L'Hotel Porto Bay Sao Paulo Brazil
Hotel Style:
#6 Romantic Hotel in Sao Paulo
#6 Spa Hotel in Sao Paulo
#8 Luxury Hotel in Sao Paulo
#8 Business Hotel in Sao Paulo
#10 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from L'Hotel Porto Bay Sao Paulo staff and other travellers.
10 questions
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Questions? Get answers from L'Hotel Porto Bay Sao Paulo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just go to another hotel”
 of 5 bubbles an12349, 16 Nov 2016 | Read review
“Room 12 -- has an amazing terrace”
 of 5 bubbles Westofcenter, 28 Oct 2016 | Read review
“There are rooms with baldonies, but they are on the first floor...it can get noisy and hot.”
 of 5 bubbles kiaikiai, 24 Oct 2016 | Read review
“Retract the roof on the spa pool for great tanning!”
  • Lovely welcome to the room x
 of 5 bubbles DrDanWest, 4 Oct 2016 | Read review
“top floors, corner rooms”
 of 5 bubbles hahuang2016, 21 Aug 2016 | Read review
5 of 5
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