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This is the worst hotel I have stayed at, the wole hotel is very old and outdated, the bathroom was dirty and all stained. The toilet had green stains like mold and the shower glass doors were all dirty and moldy ew... The food was...More
1 Thank Belob
Response from pestana, Gerente geral at Pestana Sao PauloResponded 17 May 2015
First of all we would like to thank you for choosing the Pestana São Paulo, and for having taken your valuable time to comment your stay with us. We are sorry to learn that your experience did not meet your expectations. All your...More
I had had terrible experience with Pestana Salvador, so I was not expecting much. And it was worse.
The room was refurbished, sort of. The bathroom dates from another century, the doors to the room are rusty and old, but the bed was comfortable.
1 Thank Georgia B
Response from pestana, Gerente geral at Pestana Sao PauloResponded 25 April 2015
Thank you for staying with us at the Pestana São Paulo Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services....More
The hotel is, overall, good value but it is not very comfortable. The sheets were 50/50 poly/cotton (I have not had sheets that were not 100% cotton in years!) and when I asked someone in housekeeping, she said that they were 'rented' but she would...More
Thank James S
Response from pestana, Gerente geral at Pestana Sao PauloResponded 13 April 2015
Dear Mr. James,
Firstly, we would like to take this opportunity to thank you for choosing the Pestana São Paulo Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that we did not completely exceed your expectation; please...More
We have made a reservation with the hotel 6 months in advance. Upon arrival we were told they had overbooked so could no longer honour our reservation. They booked is into an inferior hotel ( but refused to refund the difference in price) and we...More
3 Thank sid_kumar_jain
Response from pestana, Gerente geral at Pestana Sao PauloResponded 5 March 2015
Dear Mr. Kumar,
Primarily I would like to thank you for taking the time to tell us about your recent stay at the Pestana São Paulo. I am really sorry that your experience did not meet your expectations, please allow me to express on behalf...More
My husband, 4 year old and I stayed a couple nights here before heading back to the U.S. It's a very large hotel with a great complimentary breakfast. I think they accommodate a lot of people traveling here for conventions/meetings because we met people from...More
2 Thank Sarah_Rodriguez
Response from pestana, Gerente geral at Pestana Sao PauloResponded 2 December 2014
First of all thank you for choosing the Pestana São Paulo Hotel and the feedback provided which will be duly shared with all our staff members. We are delighted that you enjoyed your stay with us, and hope that you will return and...More
US$69 - US$230 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#21 Spa Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms ,
Smoking rooms available
Number of rooms
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.90 km away
Questions & AnswersAsk a question
What is the liklihood of this locationoffering bi-lingual service ? I am interested in staying here, but I'm rusty with any language other than English.
25 March 2015|
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Response from Theza B | Reviewed this property |
Hotel wise, the front desk staff are bilingual. Rest of the staff can understand a little bit. Outside don't expect much help in English. You can ask front desk staff, if you have a specific destination that you need to... More
Hotel wise, the front desk staff are bilingual. Rest of the staff can understand a little bit. Outside don't expect much help in English. You can ask front desk staff, if you have a specific destination that you need to reach to. But outside unless you have the exact address, it's very difficult.