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Grand Hyatt Sao Paulo

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Grand Hyatt Sao Paulo
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2,684 Reviews from our TripAdvisor Community

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Showing 795: English reviews
Rose Bay, Australia
Reviewed 7 April 2015 via mobile

the hotel is nice and charming, rooms are very comfortable, shower is perfect, but the most pleasant feature is the service. staff is always making sure you have everything you need and expect, and that makes all the diference. congratulations to the manager and team.

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Helpful?
1Thank anapgra
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was pleased to read that your accommodations and service were to your liking and that you would classify our service as outstanding. Your comments were received with great satisfaction, as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every...

Keller, United States
Reviewed 6 April 2015

The hotel reception, service, room, and restaurants were all great. No issues. Staff were very supportive. The food at the Brazilian and Japanese restaurants were good tasting. Next time I am in Sao Paulo I will plan to stay at the Hyatt hotel.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Bassam A
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Bassam, Thank you for your kind review. I was pleased to read that our restaurants, accommodations and service were to your liking and memorable to your last stay. Because you mentioned that you intend to return, please allow me to introduce our loyalty program, Hyatt Gold Passport, in case you are not yet a member. It offers exclusive benefits...

Somerville, United States
Reviewed 31 March 2015

Key hotel location in business center of town. Wonderfull staff and excellent service in all areas concierge, club, pool and all restaurants. the 2 restaurants, French and japanese represent the cuisine of the country. The service is great and the team understands each menu item for clarity. english is well spoken at the hotel in every area. The grounds are...

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Eugene K
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Eugene, I was pleased to read that our location, service, leisure options and gastronomic offerings were to your liking and memorable to your stay. Thank you for sharing your review with us and other travelers and also for recommending us to business travelers. We hope to have the pleasure of welcoming you again very soon. Michael Stephens, General Manager

Reviewed 31 March 2015

Stayed here for 3 nights. I have stayed in many Grand Hyatts and this one in Sao-Paulo can be counted as one of the best. Right from an excellent breakfast buffet to a large room with a great view of the city and finally a late checkout: all our requests were met spontaneously. Room was great with long glass windows...

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Helpful?
1Thank Ina1021
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Ina, Thank you for your detailed review. I was pleased to read that our team provided you with excellent service and fulfilled your expectations and requests, your comments will be extended to our Manager on Duty, Marilia Leal. I was also happy to read that you enjoyed our Grand Club rooms, which include access to the lounge, complimentary daily...

Hong Kong, China
Reviewed 26 March 2015

Grand Hyatt is a beautiful art hotel in Sao Paulo. Great location! Friendly and helpful staffe. Room was very clean, decoration was great. and room had a simply perfect bed with great sheets (probably 1000+ thread Egypt cottom). We had a wonderful stay and good enough to recommend.

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1Thank patrick W
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Patrick, Thank you for sharing your opinion with us and other travelers. I was pleased to read that our accommodation and services were to your liking on your most recent stay, and I would like to thank you sincerely for your very kind recommendation. We hope to welcome you back again very soon. Michael Stephens – General Manager

Reviewed 24 March 2015

if it was closer to the centre would be more convenient. could use a better bigger bar. needs a handy beauty salon. rooms need a bit of an upgrade. mini bar TOO small. in room food poor and could. but the staff is great, friendly and very polite which is a must. upstairs pool also needs an upgrade. overall a...

Review collected in partnership with Hyatt Hotels
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1Thank Mill M
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your opinion with us. I was pleased to read that our staff made a positive impression on you during your last stay, and that your overall experience was pleasant. Thank you for your comments regarding our facilities and leisure areas. We are currently working on a project to renovate one of our bars, and...

Monaco-Ville, Monaco
Reviewed 23 March 2015

One of the rare hotels in Brazil, where you will have a service quality that can be compared to any international standards. The staff is very friendly and tries always to help you when needed. The room as well as all the public areas are very clean and well kept.

Review collected in partnership with Hyatt Hotels
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1Thank Jurg S
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Jurg, Thank you for your review. I was very pleased to read that our service and accommodations were so memorable to your last stay. I hope to welcome you back again very soon on your next visit to São Paulo. Michael Stephens, General Manager

Zürich, Switzerland
Reviewed 22 March 2015

The hotel did everything to satisfy our needs and offered compensation where it was not possible. Very customer oriented. The concierge organized products from external providers and charged it to the room. Very happy in general with the service and customer friendlyness that they offered and that made our conference successful!

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Christina Iwers... Z
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Christina, Thank you for your kind review. I was very pleased to read that our Concierge team was able to provide you excellent service and was memorable to your stay. I was also happy to read about the success of your conference. I hope to welcome you back very soon on your next visit to São Paulo. Michael Stephens,...

Potomac, United States
Reviewed 21 March 2015

Well appointed facilities with plenty of food choices on site and a great staff. Food service can run a bit slow, otherwise everything was well done. Car service, arranged daily through the hotel, was flawless throughout the stay.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank John Albert P
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear John, Thank you for your kind comments regarding your last stay. I was pleased to read that our culinary options and car service were to your liking. Thank you also for your comments regarding our food service. Your review was shared with our restaurant managers so that we can work on the areas you mentioned and improve our service....

Miami, Florida
Reviewed 21 March 2015

This is the epitome of a good hotel to stay when visiting Sao Paulo. Rooms are comfortable and well decorated. Service is impeccable. Breakfast buffet is complete and right. It has 2 restaurants: a high end option for fine dinning; and a day to day restaurant that executes well simple dishes. It has modest bar, that produces very good caipirinhas....

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Helpful?
Thank luismurguia
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Luis, Thank you for sharing your review with us and other travelers. I was pleased to read that you consider us the right place to stay when visiting São Paulo and that our accommodations, service and dining options were to your liking. Thank you also for your comments regarding our Internet speed. We recently improved our Wi-Fi access speeds,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Kinu
Kinu
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the Berrini area, this 5-star hotel offers a full-service SPA, 2 swimming pools, a gym and views of the Estaiada Bridge. Rooms are stylish, spacious and contemporary, featuring extensive work area and cutting-edge technology. Each room features a spacious bathroom with invigorating rain shower and deep soaking tubs. The Grand Hyatt features several restaurants which serve French, Japanese and Brazilian cuisine. ... more   less 

Additional Information about Grand Hyatt Sao Paulo

Address: Avenida das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $176 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Sao Paulo 5*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity and Hyatt Hotels Corporation so you can book your Grand Hyatt Sao Paulo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Sao Paulo Hotel Sao Paulo
Sao Paulo Grand Hyatt
Hyatt Sao Paulo
Sao Paulo Hyatt
Grand Hyatt Sao Paulo Brazil
Hotel Style:
#1 Business Hotel in Sao Paulo
#2 Romantic Hotel in Sao Paulo
#2 Family Hotel in Sao Paulo
#3 Spa Hotel in Sao Paulo
#5 Luxury Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Sao Paulo staff and other travellers.
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Questions? Get answers from Grand Hyatt Sao Paulo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room worth it”
 of 5 bubbles HappyTravel888, 13 Nov 2016 | Read review
“Ask the staff. I'm pretty sure they will do the best for your staying.”
 of 5 bubbles , 9 Nov 2016 | Read review
“Corner suite with the bridge view - amazing.”
 of 5 bubbles Marcos_traveller, 22 Oct 2016 | Read review
“Front for a view of the silly bridge.”
 of 5 bubbles premolars208, 21 Oct 2016 | Read review
“The apartments are good, it carries what you need for a good night of sleep after a busy day working.”
 of 5 bubbles 71suzy, 14 Oct 2016 | Read review
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