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Sheraton Sao Paulo WTC Hotel

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#42 of 322 Hotels in Sao Paulo
Certificate of Excellence
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994 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Toluca, Mexico
Reviewed yesterday NEW

The staff at the hotel really makes you feel welcome, they are very professional and authentic about their caring attitude. Adding a great location, it is an excellent experience. I've been at this hotel several times and it always makes me feel welcome.

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Helpful?
Thank Leopoldo G
Dallas, Texas
Reviewed 2 days ago NEWvia mobile

The room carpet was the filthiest I've seen, attached pictures which only show about half of what you can see live. Not even a one star hotel would have a carpet this dirty. Never staying here again, after I reported they did nothing to try and clean it, came back the following evening after work to find the had done...

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Helpful?
Thank FJQ2001
Mexico D F
Reviewed 6 days ago NEWvia mobile

The location is pretty good, right there in the middle of Pinheiros. And the price is prettt reasonable -- it was half as much as the Grand Hyatt that is a couple of blocks away. But the rooms are pretty dated and it is in dire need of an renovation -- my room had a door that stuck closed all...

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Helpful?
Thank Jose Luis M
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Jose Luis, Thank you for taking the time to evaluate and share your comments about your stay with us. We are glad that you liked our strategic location, as well as the prices! Please accept our sincere apologies for the mentioned setbacks and let us inform that we have already started a conservation project of the rooms and...

Reviewed 6 days ago NEWvia mobile

Very very professional hotel as usual Sheraton. Clean and up to the standard five stars hotel. The restaurant have good food but the waiters lack professionalism. The reception was professional and the service is good.

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Helpful?
Thank Sharbel A
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Dr. Charbel, It’s a pleasure to receive your evaluation! We are happy to know that you liked our hotel, cleanliness, food and especially our staff service! Be sure that, with great satisfaction, we will forward your comments to our employees. Your assessment regarding the waiters was forwarded to the responsible manager, so he can analyze and reinforce training with...

Reviewed 1 week ago

I stayed this hotel during weekend and upgraded to better room. The hotel is good location and the staff is very kind. But in the night it may be little noisy especially in Friday night. The hotel is connected to shopping mall.

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Helpful?
Thank Sung Woo S
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Sung Woo, Thank you for taking the time to evaluate and share your comments about your stay with us. We are happy to know that you enjoyed your stay with us, as well as our location, access to the shopping mall and specially our staff service! Be sure that, with great satisfaction, we will forward your comments to...

Reviewed 2 weeks ago via mobile

Hotel in the business district. Rooms well maintained and with good views. Excellent pool and area to sunbathe. Plus bar service for drinks etc.. Great staff. Super friendly and very efficient. Decent value for money as well. Definitely recommend.

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Helpful?
Thank Realtrueopinion
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate your evaluation and recommendation! It makes us glad to know that you liked our rooms, pool area, bar and especially our staff service! Be sure that, with great satisfaction, we will forward your comments to our employees. We are looking forward to having you again soon! Sincerely, Fernando Guinato General Director

Reviewed 5 weeks ago

Yes, so far this has been the worst ever hotel experience I had in my life! If I could I would even give this hotel a zero rating. In short there are three things that I really think have been horrible: 1. The hotel is completely claustrophobic and you don't have any opportunity to open any window anywhere. Moreover, they...

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Helpful?
Thank Vittorio D
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Vittorio, It makes us really sad to know that you had this experience in our hotel and we deeply apologize. Our windows are indeed sealed, as a safety measure and due to the building’s original project. Let us inform that our pest control is done only with an odorless gel and we don’t use any type of spray...

Reviewed 5 November 2016

The service was good and being part of the World Trade Centre complex it has a range of restaurants at various prices from quite cheap to expensive. I was there at a summit of 1500 people. The hotel coped well and I doubt other guests knew it was happening. The preferred taxis are expensive. Those in the know use either...

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Helpful?
Thank Heafod
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, It’s a pleasure to receive your evaluation! We are happy to know that you liked our staff service, as well as the facilities that the WTC complex offers like the access to several restaurants and to the convention center. Let us clarify that when using the taximeter, all taxis have the same price. Only when charged directly to...

Brazil
Reviewed 3 November 2016

Perfect location, within a large shopping center and near the commercial and financial area of the city. Old hotel, in need of renovation not only of the apartments, but also the care of the staff. Check-in bureaucratic, still requiring manual fill registration form. For installation inside a shopping center, often you are surprised by elevators that lead you to set...

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Helpful?
Thank Mocreu
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation. We are glad to know that you liked our location and facilities like the direct access to the D&D Shopping Mall. But we are sorry for not attending your expectations, let us inform that we have already started a conservation project of the rooms and structure to better serve our guests and we...

Medellin, Colombia
Reviewed 29 October 2016

I always stay here when visiting to SP because of its location. Close to office and convenient access to other places. Rooms are being refurbished and some of the social areas. No complaints, always a good service. Rooms with two beds are kind of small.

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Helpful?
Thank Lordchivi
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to share your experience. It makes us happy to know that you enjoy your stays with us and that you like the staff service. We have indeed started a conservation project of the rooms and structure to better serve our guests, including changes to our Lobby layout. Let us clarify that rooms...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $121 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Spa Hotel in Sao Paulo
#16 Romantic Hotel in Sao Paulo
#25 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors have a great view”
 of 5 bubbles leopoldog821, 9 Dec 2016 | Read review
“Over the pool is a better view”
 of 5 bubbles Heafod, 4 Nov 2016 | Read review
“I recommend the double suites on the highest floor where the viem is ammazing!”
 of 5 bubbles I2735KIfernandom, 27 Oct 2016 | Read review
“Choose the club floors if you can. the standard rooms look like something from the mid 80s”
 of 5 bubbles 831vincentr, 22 Oct 2016 | Read review
“Avoid rooms on the residential side. Loud weekend parties kept me up.”
 of 5 bubbles badime, 26 Sep 2016 | Read review
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