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This is NOT a 4 star hotel.
For starters, the service the front of house staff provide is below par. Several instances where I had to communicate with the front of house staff cropped up.
Firstly - the room was NOT cleaned the second day...More
Thank Elliott C
Response from Hotel_PergamonSP, Gerente geral at Pergamon Sao Paulo Frei CanecaResponded 15 May 2017
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More
Excellent location. BUT: Ugly view, even from 16th floor. Room with 2 small quarters. Strange bathroom door... without napkins and sleepers. One of the tv controls without batteries. Breakfast with sower omelette and pour diversity. Advice: find another place to stayMore
Response from Hotel_PergamonSP, Gerente geral at Pergamon Sao Paulo Frei CanecaResponded 25 April 2017
Dear Mr. Yury,
First of all, I would like to thank you for choosing our Hotel and for your comments because that will help us to improve more and more our products and services. We assure you that the comments reported will be treated as...More
There was a nasty stain on the bed, which smelled putrid. When we called to inform them, they offered to sell us a larger room at the rack rate. When we renotified them at check out, they shrugged. Not nice.More
Response from Hotel_PergamonSP, Gerente geral at Pergamon Sao Paulo Frei CanecaResponded 24 February 2017
We are sorry about that. Certainly this is not the experience we would like you have.
I couldn't identify your contact in our system, so I would like to ask you to contact us to tell more about what happened and then we...More
I've been there for the new year eve as I was attending a party nearby at the Augusta Street, we've arrived around 21h and spoke with the guy on the fron desk, that was very polite and helpful and allowed us to do a late...More
1 Thank Gabrielfeb
Response from Hotel_PergamonSP, Gerente geral at Pergamon Sao Paulo Frei CanecaResponded 5 January 2017
Thank you for sharing your review. We're pleased to know our staff provided you with great service. We are happy to read your visit was a good one and that the location and the meal on our restaurant had such a positive impact...More
Comfortable rooms with good sized beds.
Location is very central although 20 min walking to the metro and Paulista avenue. But don't worry, uber and taxis are everywhere.
Outstanding customer service provided by Felix from the front desk reception, however the rest of staff not...More
Thank Rodrigo I
Response from Ana_Carolina_Murad, Gerente geral at Pergamon Sao Paulo Frei CanecaResponded 30 August 2016
Dear, Mr. Rodrigo.
Thank you for sharing your experience with us in our hotel.
We kindly appreciate your compliments about our location, our rooms and the treatment you’ve received from Felix. He will be glad to receive your positive feedback.
We would also like to...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$57 - US$99 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#19 Best Value Hotel in Sao Paulo
#20 Luxury Hotel in Sao Paulo
#93 Business Hotel in Sao Paulo
Family Rooms ,
Accessible rooms ,
Number of rooms
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Consolação lies between the old historical centre of the city and busy Paulista Avenue. It’s surrounded by the fancy Higienópolis neighbourhood, which makes it a very diverse place. The nightlife along Augusta Street offers visitors a variety of options to dine, dance and be entertained. Roosevelt Square, Consolação's main meeting point, is surrounded by fringe theaters and has become a popular skateboarding area. Right
across the street from the square is the elevated highway known as “Minhocão.” Though it is busy with car traffic all week, it shuts down every weekend and becomes a leisure spot right in the middle of the city.