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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsjk iguatemibreakfast buffetpower outletsbed was comfortabletwo nightslocation is greatyogurtwalking distancetop floorgood sizeshopping mallbusiness tripeatalybalconypaulofacilitiestv
I was celebrating one year relationship anniversary with my Fiancé and I was very surprised that the staff had found that about it and had prepared a welcome letter, treats and the perfect atmosphere for my celebration. I want to thank Miss Selma and Miss...More
Thank MarioPais
Response from Estanplaza H, Gerente geral at Estanplaza Funchal - Faria LimaResponded 20 April 2017
Dear Mario,
Thanks a lot to post your opinion as well all the details you describe.
We hope to see you soon.
Regards
Rogério K. Petraglia
General Manager
First the positives. The staff in every department were very nice, welcoming and helpful. The food was good. I find it a really convenient place to go for lunch as I work in offices above the shopping mall opposite and finding places for lunch in...More
Thank Arthur G
Response from Estanplaza H, Gerente geral at Estanplaza Funchal - Faria LimaResponded 18 April 2017
Dear Arthur,
Thanks a lot to post your oppinion. Is very important know about everything that our guests need. Our staff will be checking about internet services to improve.
Regards.
Rogério K. Petraglia
General Manager
I had a quick business trip to Vila Olimpia for a couple of days, the business company I visited suggested this hotel, to my surprise it was a extremely nice one, very clean and comfortable hotel. Their rooms very spacious and modern, on top of...More
Thank Francisco A
Response from Estanplaza H, Gerente geral at Estanplaza Funchal - Faria LimaResponded 1 February 2017
Dear Mr. Francisco,
We are very glad to hear from you.
All the comments help us to improve the hotel services.
Best regards,
Fabiano Orso
General Manager
I stayed for a week. Location is very convenient. Very close to Main malls. Rooms are nice and clean. Great customer Service. Breafast is a buffet but always have the same good. Great fresh fruits. Try the seafood paella at restaurant. I had multiple type...More
Thank Gustavo V
Response from Estanplaza H, Gerente geral at Estanplaza Funchal - Faria LimaResponded 24 October 2016
Dear Mr. Gustavo,
We would like to thank you about the comments.
You can be sure that we will consider them for improvement as soon as possible,
We hope we can have you back soon.
Best regards,
Fabiano Orso
General Manager
A live band was playing music at the highest volume on a Saturday night, when I complained my son couldn´t sleep, the attendant said he couldn´t do anything since the party belonged to a hotel director! SHAMEFUL! No respect for guests! The shower is also...More
Thank Bruno G
Response from Estanplaza H, Gerente geral at Estanplaza Funchal - Faria LimaResponded 17 October 2016
Dear Mr. Bruno,
Your perception is important to adjust the operation and also to reconcile different needs and expectations of our customers.
We would like to thank you for the comments about the hotel.
Best regards,
Fabiano Orso
General Manager