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We benefited from a great price thanks to the Sao Paulo pride. The suite was huge but the furnitures were old and there was no decoration. It felt empty. No kettle in the room. The breakfast was great! The service was good, we had extra...More
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Response from GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo JardinsResponded 11 June 2018
Dear Ms. Natacha,
Thank you for evaluating and sharing your experience at our hotel.
Your feedback is very important to us.
It is a great pleasure to know that you enjoyed your stay here.
I look forward to welcoming you again.
The hotel is located in a good area, walking distance from Paulista Avenue. Communication in English at the hotel is average, beware of ordering room service in English. You might get something different and have to pay for it. Hotel rooms are standard, but clean....More
Response from GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo JardinsResponded 12 February 2018
Thanks for staying and also sharing your opinion.
We were glad that you enjoyed our location that really is different. Make sure we would like to serve you in every way.
We would like to welcome you again soon.
We had an excellent stay here. Very good service, good breakfast, excellent location.
Exactly what we needed.
There is a jacuzzi you can book (we were not prepared this time.
Room service was fast and precise, and we even got a room upgrade on arrival!
Thank Carlos Felipe A
Response from GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo JardinsResponded 19 December 2017
Dear Mr. Carlos,
We apreaciate your comments regarding our breakfeast, room service and location, we are glad to know that our hotel fulfilled your needs.
Hope to see you on your next trip to São Paulo.
Fernanda G. Oliveira.
A friendly, comfortable hotel with very helpful and friendly staff and pleasant, balconied, air conditioned rooms. The breakfast is excellent, and the restaurant menu is very good. The location is on a relatively quiet residential street in a safe area just off the stylish Paulista...More
Response from GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo JardinsResponded 29 November 2017
We are grateful for your comments and feedback about our services. We are glad to know that your hotel fulfilled your expectations regarding staff, location and restaurant.
Your comments about the furniture will be taken as a oportunity of improvement, our hotel is...More
I arrived early from airport and took taxi to hotel. Upon arrival, we asked front desk if we could check in early or at least leave luggage and try to at least check in before 2. We were "offered" to check in early for half...More
Response from GrandPlazaSPJardins, Gerente geral at Grand Plaza Sao Paulo JardinsResponded 30 September 2017
We would like to thank you for evaluating our hotel, that way we can improve even more our services.
Early Check In can be offered if we have rooms available before 14 PM, otherwise we can keep your luggage with us. Jacuzzi and...More
Response from GrandPlazaSPJardins | Property representative |
Dear Ms Adetta,
Hou are you?
The International Airport (Guarulhos) is about 60ms from the centre of São Paulo where the hotel is located. At the aiport there is the taxi Guarucop Service that cost almost U$ 60.00/ride or... More
Dear Ms Adetta,
Hou are you?
The International Airport (Guarulhos) is about 60ms from the centre of São Paulo where the hotel is located. At the aiport there is the taxi Guarucop Service that cost almost U$ 60.00/ride or the Airport Bus Service that cost almost U$ 30.00/person. If you travel in 2 or more people, taking the taxi will be most convenient, because the Airport Bus Service will take you to Paulista Ave. and dropp you at any hotel in the área and have to take a taxi until the our hotel. Cost almost U$ 10.00.
Hope that we could help you with the information.