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Hotel Santa Cruz

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699 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Reviewed 1 week ago

I arrived with a colleague at c.12.00 having booked two single rooms for one night. The reception staff told me the rooms were not ready but should be by 2pm. We came back at 2pm to be told by the Reception Manager that the check in time was 3pm. I said that I'd been told the rooms would be ready...

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Thank Andrew M
Newcastle, Australia
Reviewed 2 weeks ago

Stayed here for a week to explore the Colchagua Valley and relax before a 3-week group tour starting in Santiago. Santa Cruz is an easy 2.5 hr drive from Santiago Airport, well signposted and east to find. The hotel is in a great location, overlooking the Plaza de Armas and within easy walking distance of almost everything in town. A...

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Thank Jim649
Saint Paul, Minnesota
Reviewed 31 October 2016

We drove from Santiago and stayed two nights, primarily for the Colchagua Valley wine experience. This is an unusually large historic hotel for the region and has a resort feel. Great location for the must-see private museum around the corner, dining, shopping, and as a base camp for Colchagua Valley. ATM on the premises. Good breakfast buffet with typical Chilean...

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Thank serendipity821
Reviewed 18 September 2016

Provincial setting, clean, comfortable, modern, large rooms. Excellent restaurant with international menu and gourmet kitchen. Excellent wine cellar. Friendly staff, that need more international exposure and training.

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Thank Geowestpacific
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review

Dear Geowestpacific, Thanks for giving us your comments and your experience staying with us, we are very happy to meet your expectations. Best regards.

Reviewed 14 September 2016 via mobile

The hotel as it were is very rustic and conforms to its environs. Everyone here are friendly, but if you don't speak Spanish you could be in for a long week. The dinner experience was mediocre with servers , again quite friendlynae. Breakfast was an above average experience, especially due to Hans, who was superb. A gentle man who is...

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Thank enam63
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review

Dear enam63, Thank you for writing and comments on your stay in the hotel, it helps us to continue improving every day and we hope to see you soon in the hotel. Best regards

Reviewed 11 September 2016 via mobile

We stayed here 3 nights while touring the Colchagua Wine Valley. The location is excellent. The rooms are large, clean and comfortable. There is a nice breakfast included with the room. The staff is warm and friendly and a couple speak some English

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Thank Stelly3665
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review

Near Stelly, Thank you very much for your positive feedback, we hope in a next stay in Hotel Santa Cruz Plaza. Best regards

Uganda
Reviewed 6 August 2016 via mobile

The hotel is nice located, museums are impressive, the food is very good. We stay for 2 nights. First night was ok. The second night, a group of visitors decided to continue the party in the room next to ours, without any control from the hotel. Finally we called the reception at 3 in the morning because we couldn't sleep....

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Thank cvillalbar
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review

We welcome your comments, appreciate them and inform this to our management

Brisbane, Australia
Reviewed 13 July 2016 via mobile

We always love going to Colchagua and normally stay at this hotel due to its central location. There are hotels with more winery cottage feels close by, depends on what you want to do. There is a good feel of country style with the decor and uniforms of staff. Overall good quality meals and attention to detail of service personnel...

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Thank pressburg
Reviewed 12 May 2016

We have stayed here several times and enjoyed the ambiance and the rooms. Most have a balcony and the rooms with jetted tubs are great. The breakfast buffet is much better than other hotels. This morning we shared an omelet!

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Thank ilovechile
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review
Google Translation

Junto con saludarle agradecemos su tiempo para escribirnos nos alegra enormemente saber que tuvo una grata experiencia en nuestro hotel

Sao Paulo, SP
Reviewed 7 May 2016

Very good option in this region, well recommended. Friendly staff, excellent breakfast, room was large, clean and very comfortable. It is well located in the Santa Cruz downtown, there is a agency that can help with booking in wineries. It is besides the same name Casino.

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Thank TataSP82
AlmaCruz2, Gerente at Hotel Santa Cruz, responded to this review
Google Translation

Junto con saludarle agradecemos su tiempo para escribirnos nos alegra enormemente saber que tuvo una grata experiencia en nuestro hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Santa Cruz Hotel The place where dreams awaken In the city of Santa Cruz, Colchagua Valley, Hotel Santa Cruz invites you to discover the world of wine, history and the traditions of our land. Enjoy unforgettable experiences, together with the friendliest of service, luxury accommodations, excellent cuisine and exceptional comfort, that make for a truly unique stay. ... more   less 

Additional Information about Hotel Santa Cruz

Address: Plaza de Armas 286, Santa Cruz, Chile
Region: Chile > O'Higgins Region > Santa Cruz
Price Range: $278 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santa Cruz 4*
Number of rooms: 116
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santa Cruz staff and other travellers.
3 questions
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Questions? Get answers from Hotel Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the rear building, overlooking the museum gardens are very quiet and peaceful”
 of 5 bubbles Jim649, 22 Nov 2016 | Read review
“Rooms facing the central courtyard are quieter.”
 of 5 bubbles Geowestpacific, 17 Sep 2016 | Read review
“A courtyard-facing room is the quietest”
 of 5 bubbles Ysm7, 15 Feb 2016 | Read review
“we loved facing the Plaza”
 of 5 bubbles MissOleMiss, 9 Feb 2016 | Read review
“There are 2 parts to the hotel. One overlooks the square & the pool. The other is set back away from the street. Either location is fine.”
 of 5 bubbles G5418LCcharlesh, 27 Jan 2016 | Read review
5 of 5
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