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We were in Birmingham for a cheer competition. I can’t say enough good things about the service from the staff of the hotel. From check in, to valet, to wait staff, to house keeping...everyone was friendly and helpful. The hotel itself is older but the...More
An old hotel with nice clean rooms, the club level lounge was great but too small. The staff is friendly and helpfull. The breakfast selection was nice! The location is also good just ten minutes walk from the city center!
Charged me three different times on 3 different credit cards at 3 different prices. Needless to say they charged me at the highest rate at check out. Each time I called to change something about my reservation, unbeknownst to me, they were sending new reservation...More
Thank Ruby M
Response from Pam W, Manager at Sheraton BirminghamResponded 30 December 2017
Dear Ruby M,
Thank you for taking the time to share your valuable feedback.
The experience you described is not characteristic of the level of service our company strives to provide. For this, I sincerely apologize. I would appreciate the opportunity to hear more about...More
The room was clean except for the bed linens. It was very evident that housekeeping staff ignored the linens on the bed! You will see by the photos below the sheets were not changed between guests! Turned down the duvet and this is what I...More
Thank Julia D
Response from Pam W, Manager at Sheraton BirminghamResponded 26 December 2017
Thank you for sharing feedback regarding your recent experience at the Sheraton Birmingham Hotel.
At Sheraton, cleanliness is a top priority and our goal is to deliver a clean room to every guest. Please accept our sincere apology for falling short of our...More
For the money we paid I was greatly disappointed. We arrived to see a sold out TSO show at the attached legacy arena. The hotel was full but there was 1 person working the check in with a huge line. Our “club level” room we...More
1 Thank Jennifer Smith L
Response from Pam W, Manager at Sheraton BirminghamResponded 15 December 2017
Jennifer Smith L,
Thank you for sharing feedback regarding your recent stay at the Sheraton Birmingham Hotel.
At Sheraton, we take pride in delivering exceptional service. Unfortunately, we fell short of our goal.
Please accept our sincerely apology for the inconveniences you experienced during your...More