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Sheraton Birmingham

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Sheraton Birmingham
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884 Reviews from our TripAdvisor Community

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Showing 880: English reviews
Stow, MA
Reviewed 27 September 2013

First let met say that the staff was wonderful - professional, courteous and accommodating when they could be. Such a shame that a great staff didn't make up for the short comings. Despite 90 degree weather and high humidity, the Sheraton now has thermostats that shut off when you leave the room or when you are a sleep. That's right...

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Helpful?
1Thank Shelley H
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Shelley H, Thank you for taking the time to write a review on your recent stay with us. We are extremely disappointed to read of the inconvenience that you experienced during your stay. I can understand how disappointing this must have been. Management was made aware of your situation, and we have looked into the matter further to ensure...

Nashville
Reviewed 23 September 2013

The best thing about the Sheraton Birmingham is its convenience to the convention center. But the odd lay out of the hotel (atrium section and a tower) will cause confusion until you're oriented. Although the registration, bell, and valet staff were nice and helpful, service in the bars was marginal at best. Judging from my room, it's time for maintenance...

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Helpful?
1Thank TNexplorer
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear TNexplorer, Thank you for taking time to review our hotel. We appreciate your feedback about the hotel and the surrounding area, and will use this information to look into improving our hotel and service. Warmest Regards

Alabama
Reviewed 22 September 2013

Stayed here for a conference. Great service, comfortable rooms, great views of downtown skyline, convenient location, high-class all the way around. Everyone very friendly and courteous. Only thing I noticed is the event service staff was a little overwhelmed; slow meal service, av difficulties with presentations, noise from rooms adjacent, etc... If you are willing to spend the extra cash,...

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Helpful?
1Thank Southernroads
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Southernroads, Thank you for your 4-star review! I am a little disappointed to hear that the event services staff was not able to delight and exceed your expectations. However, I am happy to hear that your stay was enjoyable for the most part. Thank you for recognizing us as a top-notch hotel with quality amenities and service. We look...

OKC, OK
Reviewed 20 September 2013

I had a wonderful time at the Sheraton. The location was great. It was minutes from the airport and across the street from the convention center. All the staff that I encountered were friendly and professional. Also, the hotel was clean and kept up-to-date. Definitely will stay again!

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Helpful?
1Thank Christine Y
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Christine Y, Thank you for taking time to review our hotel. We are so delighted to hear that you took advantage of our central location in downtown. We look forward to having you with us again in the future.

Athens, Georgia, USA
Reviewed 18 September 2013

The valet and bellhop were very focused on making sure the check in process was expedited. Everyone we talked with was friendly and helpful. We were in town for a specific purpose that required us to drive, so I can't comment on the walkability of the area. Rooms were standard. The beds were incredibly comfortable. I would gladly stay at...

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Helpful?
1Thank Kelli M
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Kelli M, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future!

Saskatoon, Canada
Reviewed 18 September 2013

We received great service from Juan Bass at the front desk. We had some questions and Juan was very helpful, Thank you Juan for making our stay at the hotel so enjoyable. We would definitely come back!

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Helpful?
1Thank Emma E
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Emma E, Thank you for staying with us at the Sheraton Birmingham Hotel! We value and appreciate your business. I am thrilled that you had an opportunity to experience our top notch service from Juan. He's truly an asset and we are happy that you took the time to recognize him. Regards

Starkville, Mississippi
Reviewed 16 September 2013

We were attending the BBVA Compass concert and got the Sheraton for one night @$80. Upon arrival, the valet and front desk staff was very friendly. We were given an Atrium room. With this being our first stay, we were impressed with that in itself. The atmosphere was great. The room was a bit cozy but still very nice. It...

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Helpful?
1Thank Yolanda T
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear NotUrAvgYo, Thank you for your 5-star rating! We appreciate you taking the time to share your wonderful comments and thrilled that you enjoyed your time with us.

Tupelo, Mississippi
Reviewed 12 September 2013

I've had a couple of unmemorable stays here in the past, but last night's was different. I had returned to the hotel around 9:30 pm from a business meeting and wanted a snack/soda. The super nice Kristina showed me the way to the gift shop, but, alas, they were closed a tad early and she was very apologetic. The concierge,...

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Helpful?
1Thank RWPharmD
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear RWPharmD, Thank you so much for sharing your story! We appreciate you taking the time to share your wonderful comments about Byron and our professional and friendly staff. We were so delighted to recognize Byron for his commitment to exceptional customer service. We look forward to your next visit and having the opportunity to delight you once again.

Newcastle, Maine, United States
Reviewed 4 September 2013

Their in the remodeling phase and although not a big problem, it was nonetheless a little to dark and unappealing. The room was comfortable however the TV did not work (yes, yes I checked the batteries and the cord, and the, etc...). The atrium area was ok but their restaurant and their bar left much to be desired. Their room...

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Helpful?
2Thank Tony J
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear Tony J, Thank you for taking the time to express your concerns regarding your recent stay with us. Please accept my apology for the inconveniences you experienced with your TV. Your feedback is important to us and will allow us to make needed improvements. Thank you for being a valued customer, and we hope to have you with us...

Tampa, Florida
Reviewed 4 September 2013 via mobile

The people from this hotel are really very very nice and professional, but the hotel is falling apart. The carpets were very worn and filthy. the walls are cracked and stained. The pool was broken. Sheraton should be ashamed that they have not made needed repairs and updates. It feels like the employees have been abandoned in a crumbling old...

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Helpful?
1Thank RachelMay27
Mark N, General Manager at Sheraton Birmingham, responded to this review

Dear RachelMay27, Thank you so much for taking the time to connect with us regarding your experience. Please accept my sincerest apologies that the condition of the hotel did not meet your expectations. I am happy to hear that the spirit and warmth of the staff was conveyed to your during your stay. We pride ourselves on providing exceptional customer...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more   less 

Additional Information about Sheraton Birmingham

Address: 2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203-1101
Region: United States > Alabama > Birmingham
Price Range: $168 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Birmingham 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Birmingham Hotel Birmingham
Birmingham Sheraton
Hotel Style:
#2 Green Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Birmingham staff and other travellers.
3 questions
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Nashville, Tennessee
6 months ago
over a year ago

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Questions? Get answers from Sheraton Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay extra for club level. The lounge is not worth the extra money paid.”
 of 5 bubbles Pyx44, 6 Nov 2016 | Read review
“Our room was on the 16th floor - with a dog! Ask for a lower floor.”
 of 5 bubbles missmadam_10, 5 Nov 2016 | Read review
“not sure. However, i will ask for a room with a balcony next time”
 of 5 bubbles ilyscia, 31 Oct 2016 | Read review
“Don't get Club Level accommodations if you want a decent meal!!!”
 of 5 bubbles norrisp69, 31 Oct 2016 | Read review
“You have to go up escalators to elevators to get to all rooms.”
 of 5 bubbles jackieg481, 18 Oct 2016 | Read review
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