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    Sheraton Jiuzhaigou Resort

    Jiuzhaigou Scenic Spot, Aba Zhou, 623402, China
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    08/10/2017 09/10/2017
    Traveller (301)
    Room & Suite (55)
    Dining (16)
    InterContinental Resort Jiuzhai Paradise
    1,176 reviews
    #2 of 208 hotels in Jiuzhaigou County
     
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    Holiday Inn Jiuzhai Jarpo
    109 reviews
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    YIHE International Resort Jiuzhai
    1 review
    #11 of 208 hotels in Jiuzhaigou County
     
    Overview
    • Excellent22%
    • Very good49%
    • Average21%
    • Poor6%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Concierge
    Spa
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    5.0 Star Hotel
    All hotel details
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    InterContinental Resort Jiuzhai Paradise
    1,176 reviews
    #2 of 208 hotels in Jiuzhaigou County
     
    Howard Johnson Tianyuan Resort Jiuzhaigou
    70 reviews
    #4 of 208 hotels in Jiuzhaigou County
     
    Holiday Inn Jiuzhai Jarpo
    109 reviews
    #5 of 208 hotels in Jiuzhaigou County
     
    YIHE International Resort Jiuzhai
    1 review
    #11 of 208 hotels in Jiuzhaigou County
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (669)
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    1 - 5 of 289 reviews

    Reviewed 2 weeks ago

    I feel so grateful that the staff in the hotel took great care of all the guests after the earthquake hit Jiuzhaigou on August 8, 2017. They showed great professionalism and worked all night to maintain order and calm down the guests who were kept...More

    Thank Zhengyuan Z
    Reviewed 25 July 2017

    Location is good for getting to the park without much traffic. Not a five-star hotel, maybe 2.5 star hotel. A/C never works, the room cannot go below 25C and is usually 27C. The wall is just fake thermostat with a fan setting. The fitness center...More

    Thank traveling_513buckeye
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 26 July 2017

    Dear traveling_513buckeye, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We apologize for the shortfalls in service that you experienced and would like to assure you that we will continue to conduct the necessary training to...More

    Reviewed 22 July 2017 via mobile

    I didn't want to expect too much, but the Sheraton name should count for something. Beds are pretty comfortable, but the bathroom was very cramped. Another issue was when I took a shower, the water did not go down the drain, and I was ankle...More

    Thank engj
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 24 July 2017

    Dear engj, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards and facilities. Your feedback regarding our bathroom has been noted and we will immediately look into addressing this issue. We appreciate your time in sharing...More

    Reviewed 17 July 2017

    Nice location (close to the entrance to Jiuzhaigou). Clean and in good condition. Buffet was good and changed from day to day. On the flip side, staff were not so attentive - tables were left uncleaned so customers were left to look for a fresh...More

    Thank Bruce J
    Reviewed 15 July 2017

    This place has no air conditioning...almost. It was sweltering. We complained on the first evening of our 3 nights stay. A staff member came along with an A/c technician. He fiddled with something on the false ceiling - but really no perceptible change. The staff...More

    Thank Sriramagopalan D
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 20 July 2017

    Dear Sriramagopalan D, We appreciate your time in sharing this review which gives us the opportunity to continually improve our facilities and service standards, and sincerely apologize that your recent stay did not meet your expectations. We have highlighted this air conditioning issue to our...More

    InterContinental Resort Jiuzhai Paradise
    1,176 reviews
    #2 of 208 hotels in Jiuzhaigou County
     
    Howard Johnson Tianyuan Resort Jiuzhaigou
    70 reviews
    #4 of 208 hotels in Jiuzhaigou County
     
    Holiday Inn Jiuzhai Jarpo
    109 reviews
    #5 of 208 hotels in Jiuzhaigou County
     
    YIHE International Resort Jiuzhai
    1 review
    #11 of 208 hotels in Jiuzhaigou County
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Airport Transportation
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$122 - US$189 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Jiuzhaigou County
    • #1 Top resorts Hotel in Jiuzhaigou County
    • #3 Best Value Hotel in Jiuzhaigou County
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 482
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Starwood APAC, Orbitz, Agoda and Ctrip TA so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Sichuan >
    • Jiuzhaigou County
    • Also Known As
    • Sheraton Jiuzhaigou Hotel Jiuzhaigou County ,
    • Jiuzhaigou County Sheraton
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    Traveller (301)
    Room & Suite (55)
    Dining (16)
    Pool & Beach (3)
    Hotel & Grounds (254)
    Bathroom (18)
    Business Centre & Event Rooms (4)
    Nearby
    YIHE International Resort Jiuzhai
    1 reviews
    10.93 km away
     
    Howard Johnson Tianyuan Resort Jiuzhaigou
    70 reviews
    7.36 km away
     
    Holiday Inn Jiuzhai Jarpo
    109 reviews
    17.98 km away
     
    InterContinental Resort Jiuzhai Paradise
    1,176 reviews
    14.90 km away
     
    Nearby Restaurants
    A Bu Lu Zi Tibetan Restaurant
    73 reviews
    2.52 km away
    TaiBaiLou
    35 reviews
    .32 km away
    Rong Ba XiongDi
    13 reviews
    .32 km away
    ManJiangHong Restaurant
    5 reviews
    2.38 km away
    Nearby Attractions
    Jiuzhaigou Natural Reserve
    4,132 reviews
    1.68 km away
    Tibetan Barley Horse Trekking Adventure
    24 reviews
    7.07 km away
    Jiuzhaigou National Arts Center
    303 reviews
    6.90 km away
    Shuzheng Valley
    51 reviews
    5.04 km away
    Ask a question
    Questions & Answers
    WorkTravelBalance
    2 April 2015|
    Answer
    Response from SheratonJZG1 | Property representative |
    Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
    0
    Votes
    gomed
    24 March 2015|
    AnswerShow all 2 answers
    Response from SheratonJZG1 | Property representative |
    Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
    0
    Votes
    Room Tips
    "ask for a room that does not get hot during heat of day if visiting in summer"
    Read review
    "Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
    Read review
    "Try the Turkish Hammam (spa)"
    Read review
    "Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
    Read review
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