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Sheraton Jiuzhaigou Resort

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Traveller (303)
Room & Suite (74)
Dining (18)
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Overview
  • Excellent22%
  • Very good49%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“park entrance”(51 reviews)
“taxi ride”(12 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (671)
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12
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50
116
83
30
12
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All reviewspark entrancejiuzhaigou national parktaxi rideafter a long daystayed here for nightswell located hotellocal foodrestaurant staffbuffet breakfast and dinnerbuy ticketsyogurtwestern foodjiuzhai valleyspoke englishtaxischengdutibetan
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11 - 15 of 291 reviews
Reviewed 6 June 2017

I chose the Sheraton because it's close to the entrance to Jiuzhai Valley National Park (about a 15 minute walk). Before leaving the US the very helpful Concierge staff arranged for a taxi to take me from Jiuzhai-Songpan airport, 90 minutes away, to the hotel....More

Thank David J
Reviewed 4 June 2017

We stayed here for 3 nights to visit Jiuzhaigou and Huanglong. It's about 5 minutes walk from the bus station where we arrived from our 10 hours bus journey from Chengdu. The room is spacious but definitely not the Sheraton standard you would expect from...More

Thank Jaffa331
Reviewed 17 May 2017

This hotel is in a great location for visiting Jiuzhaigou park and walkable to the local restaurants and shops. The hotel restaurants left much to be desired. The restaurant staff was very helpful, but spoke little English so there were a few snags along the...More

Thank CW1670
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 18 May 2017

Dear CW1670, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere...More

Reviewed 12 May 2017

It's fine but really needs updating. Highly geared to the Chinese market. The rooms are also adequate with reasonably comfortable beds but the bathrooms really do look old. It is about 1km from the entrance to Jiuzhaigou park which is definitely walkable. It offers reasonably...More

Thank Matt L
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 15 May 2017

Dear Matt L, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most...More

Reviewed 10 May 2017

We stayed here for 3 nights while looking at Jiuzaihgou National Park and Huanglong National Park. They treated us really well. The hotel is located about 20 minutes walk or 15RMB short taxi to the entrance to the Park. They upgraded us without asking to...More

Thank roger1250
View more reviews
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Indoor pool
Details
Price range
US$127 - US$3,654 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#7 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$127 - US$3,654 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#7 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (303)
Room & Suite (74)
Dining (18)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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WorkTravelBalance
2 April 2015|
Answer
Response from SheratonJZG1 | Property representative |
Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
0
Votes
gomed
24 March 2015|
AnswerShow all 2 answers
Response from SheratonJZG1 | Property representative |
Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
0
Votes
Room Tips
"ask for a room that does not get hot during heat of day if visiting in summer"
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"Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
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"Try the Turkish Hammam (spa)"
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"Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
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