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Sheraton Guayaquil Hotel

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Sheraton Guayaquil Hotel
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560 Reviews from our TripAdvisor Community

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Showing 143: English reviews
São Paulo
Reviewed 31 March 2014

Near from the airport and mall, in a place where's easy to move to another areas. Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

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Helpful?
1Thank Julio M
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion...

Boston, Massachusetts
Reviewed 17 March 2014

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for...

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Helpful?
1Thank Matthew F
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we...

Toronto, Canada
Reviewed 5 February 2014

My stay was good at this hotel. They arrange free airport service which was a bonus!! I really enjoyed how close the hotel was to a major shopping mall...made it really convenient for restaurants and getting a taxi. The staff are friendly especially the waiters in the hotel restaurant. The food in the hotel restaurant was fantastic for both breakfast...

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Helpful?
1Thank Express T
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. It was our pleasure to have you as a guest. If there is anything else we can do for you, please don´t hesitate contanting us. It would...

Quito, Ecuador
Reviewed 13 January 2014

I rated it excellent only because they care about each person , I can not compare it with other hotels in Guayaquil since we only stayed there but they teached us an important lesson: ONLY TAKE CABS THAT THE HOTEL ORDERS FOR YOU AND LET SOMEONE TO KNOW THE NUMBER OF THE CAB YOU ARE TAKING , Guayaquil is beautiful...

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Helpful?
2Thank Nyleve Z
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. It's always important to receive feedback from our guests, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General Manager Hotel Sheraton Guayaquil

Buffalo, New York
Reviewed 3 January 2014

We stayed at this hotel for two (extra) nights at the end of our trip to Ecuador, due to my wife's getting sick, and needing a comfortable place to stay. The staff was generally very accommodating, the rooms were very comfortable, the prices were fair, etc. Almost all of the "Ts" were crossed and "Is" dotted. It was somewhat impersonal,...

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Helpful?
1Thank BfloTrvlr
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. Your comments are very important to us because is a way to know our guest appreciation, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General...

San Juan, Puerto Rico
Reviewed 12 October 2013

I have stayed 3 nights for a conference here, the hotel has big convention center, lobby is not that big but O.K. the housekeeper was very friendly, she took no time to get you what you need. Room price was low compare to this standard, Walking through a pedestrian bridge 2 minutes you can reach a big shopping mall to...

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Helpful?
2Thank thomas61416
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. It's always important to receive feedback from our guests, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General Manager Hotel Sheraton Guayaquil

Laguna Niguel, California
Reviewed 5 September 2013

great location close to airport, very safe, clean and attentive staff. close to the shopping and square, we ate at the hotel restaurant late at night, even though the staff had just closed the kitchen. the security was efficient and strong in this city that is know for targeting tourists. I have stayed here twice now and the transition from...

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Helpful?
1Thank cwarecoxnet
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. Your comments are very important to us because is a way to know our guest appreciation, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General...

Cologne, Germany
Reviewed 23 August 2013

Its a Sheraton, but certainly one of the better ones I have stayed in. The location is just 5minutes by car from the airport. The experience already started very nice when we arrived, as we had a very nice driver waiting for us at the airport, offering bottled water in the shuttle bus and giving us tips for our stay....

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Helpful?
1Thank TS_Cologne
Ajijic, Mexico
Reviewed 27 July 2013

Sheraton is pretty formulaic - rarely are they exciting or reflect anything of the local culture, architecture etc. This one is no exception. Rooms are a tad tired and comfortably but with conservative decor. The bed is very comfortable, pillows excellent. My room was also spacious with desk, sitting chairs etc. I experienced great and friendly service from every staff...

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Helpful?
1Thank SmartTraveller
Lima, Peru
Reviewed 26 July 2013

It was 10pm and we were so tired! Had a reservation but when we got to the hotel they said that another guest had decided to stay so they has no room available for us. I think a first class hotel should honor the reservations they had confirmed! And we had to catch another flight at six am!

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Helpful?
2Thank Rowena B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting

Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: $150 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton
Hotel Style:
#4 Luxury Hotel in Guayaquil
#5 Romantic Hotel in Guayaquil
#5 Business Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guayaquil Hotel staff and other travellers.
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Questions? Get answers from Sheraton Guayaquil Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel. stay at the Hilton which is not far away”
 of 5 bubbles lapidot, 7 Sep 2016 | Read review
“They had construction so it was loud however I would think average for the norm”
 of 5 bubbles Lindah00ks, 1 Aug 2016 | Read review
“Note that breakfast is not included in the room rate.”
 of 5 bubbles Ikram_1973, 24 Dec 2015 | Read review
“High floor, pool side.”
 of 5 bubbles Five_from_Canada, 16 Dec 2015 | Read review
“They are all the same, no good view side.”
 of 5 bubbles AlbertoMay, 12 Jul 2015 | Read review
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