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Sheraton Guayaquil Hotel

Booking.comUS$110*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Guayaquil Hotel
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701 Reviews from our TripAdvisor Community

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Showing 160: English reviews
New Orleans, Louisiana
Reviewed 23 July 2014

This is a standard Sheraton hotel with all the amenities. It is about 10 minutes to the hotel, which provides free shuttle. We arrived late from US, so I emailed the hotel a few days before to arrange the pickup. The reply was prompt. When we left the custom area, we saw the Sheraton pickup person waiting near the exit...

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Helpful?
Thank todalibertad
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests...

Quito, Ecuador
Reviewed 9 July 2014

Good location in Guayaquil close to the airport and a nice shopping center. The price was higher than it should be, in my opinion. Breakfast was good. Check in was relatively easy, as was the checkout. The charge for my one-night stay took several weeks to post to my credit card account whereas it should have only taken a day...

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Helpful?
Thank JS8176
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,...

Quito, Ecuador
Reviewed 30 June 2014

Rooms are clean, bed is conformable and services are well acomplished as the standards of a Sheraton Hotel. Staff is super friendly, they do their job "by the book" providing a good customer service. Breakfast is very good and complete. Also the cafeteria has a nice club sandwich. The only negative thing that I found was a poor water pressure...

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Helpful?
Thank PPBOLO
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We feel very grateful for your kind words regarding our Staff, we will make sure to let them know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day. Sheraton Hotel Guayaquil...

Surrey, British Columbia, Canada
Reviewed 28 May 2014

This hotel was booked for us by Celebrity when we had to get to a major city because of a medical emergency. The rooms are exactly what you would expect from a Sheraton. They are very noisy but clean and comfortable. In the evening we had a light snack in the bar, the club sandwich we shared was excellent. We...

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Helpful?
1Thank Thyiela M
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for preferring Sheraton Hotel Guayaquil. We would like to thank you for letting us know about your your experience with us. It is very important to receive feedback from our dear guests in order to improve our service. We hope to see you again soon at our city, and to receive you as our guest. If...

Texas
Reviewed 3 May 2014

Rooms are spacious, well-appointed and clean. The hotel facilities are beautiful and the location is great. The hotel is right next to the airport and also across the street from a large shopping mall. There are several restaurant options nearby including an excellent restaurant in the hotel.

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Helpful?
Thank sheatly
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,...

San Jose, Costa Rica
Reviewed 1 May 2014

I have been traveling for a while to Guayaquil for business. This Hotel has a good location very close to the airport and in front of a big shopping mall with some restaurants. Free shuttle to the airport. Food is average quality, breakfast is simple. Rooms are clean, comfortable, ask to stay at the back of of the Hotel (in...

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Helpful?
Thank CR83
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you very much for writing us. Your comments are useful to know those details that need to be improved. We hope to see you soon to provide you a quality service as you deserve. Always at your service. If you have any question, suggestion or additional request, please do not hesitate to contact us. Kind Regards, General...

Kissimmee, Florida
Reviewed 30 April 2014

What a positive expereince!!!!! Remarkable service. Me and my wife spent five weeks in this hotel and the staff (Rene the waiter, Carlos the Security Officer and other dedicated employees) were extremedly friendly and helpful. A relaxing enviroment with service available at all time. There is not a thing that I can think of to make our stay better. We...

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Helpful?
Thank edwin t
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let Carlos and Rene know about this review. We really appreciate your percepction,...

Woodstock, Canada
Reviewed 10 April 2014

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country. The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from...

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Helpful?
Thank Tim C
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to tell Ana Maria about this review. We really appreciate your percepction, we will...

São Paulo
Reviewed 31 March 2014

Near from the airport and mall, in a place where's easy to move to another areas. Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

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Helpful?
1Thank Julio M
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion...

Boston, Massachusetts
Reviewed 17 March 2014

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for...

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Helpful?
1Thank Matthew F
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: $163 - $1,992 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton
Hotel Style:
#3 Luxury Hotel in Guayaquil
#5 Romantic Hotel in Guayaquil
#5 Business Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guayaquil Hotel staff and other travellers.
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Questions? Get answers from Sheraton Guayaquil Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End of the hall is the quietest.”
keyman751, 4 Apr 2017 | Read review
“Avoid the hotel. stay at the Hilton which is not far away”
lapidot, 7 Sep 2016 | Read review
“They had construction so it was loud however I would think average for the norm”
Lindah00ks, 1 Aug 2016 | Read review
“Note that breakfast is not included in the room rate.”
Ikram_1973, 24 Dec 2015 | Read review
“High floor, pool side.”
Five_from_Canada, 16 Dec 2015 | Read review
5 of 5
Booking.com
US$110* /night
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Prices are for 1 room, 2 adults
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