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Hotel Palace Guayaquil

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Hotel Palace Guayaquil
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613 Reviews from our TripAdvisor Community

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Showing 278: English reviews
St. Catharines, Canada
Reviewed 2 weeks ago

We only spent a short time at this hotel but found it centrally located for walking. We had to leave during the night for our flight and they gave us a take away breakfast. We had used all our small bills but the hotel wasn't able to break a twenty. The restaurant was good and very reasonable and took credit...

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Helpful?
1Thank stkitts905
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your experience in TripAdvisor. We are happy to read that you enjoyed our Restaurant and the lunchbox to go before going to the airport. Regarding breaking the bills I will check with out front desk team what could have happened since our top priority is to assist our guests with all their requirements. We...

Auckland, Auckland, New Zealand
Reviewed 2 weeks ago

When we booked the hotel we checked the photos that made it look amazing, not the reality though!! The hotel is very old and hasn't been updated for at least 30 years. The view from the room was awful- run down buildings. The area itself is not safe to walk in especially after dark. Of course the hotel tells you...

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Helpful?
2Thank HalaToubia
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your opinion on Tripadvisor. For us, it is important that our guests comments and suggestions are an important key in evaluating the quality of our services. Regarding the pictures on our website, our rooms and common areas are the same as shown in the internet. One thing we don't believe...

Bogota
Reviewed 2 weeks ago via mobile

We stayed at the Palace Hotel for three nights. We got a great deal as two nights were weekend with special rates that they very kindly extended to the third night A large business hotel. Very comfortable and well furnished. Lots of helpful staff. Car and driver available to get to/from airport Staying here helped us unwind from a visit...

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Helpful?
1Thank ToTrebor
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your experience in TripAdvisor. We are very happy to read that you enjoyed our breakfast, that our rooms were comfortable and that you received an excellent service from our team. Our top priority is to guarantee our guests comfort and a good rest. We look forward to having you back with us soon. Kind...

Concord, New Hampshire
Reviewed 3 weeks ago

My husband and I are traveling around the world on our bicycles. Due to a bike accident we arrived at Hotel Palace battered and bruised and with a broken bicycle. Carlos, the manager, and the entire staff started taking care of us right away. They got us to the hospital, fed us and gave us a large immaculate room to...

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Helpful?
1Thank LMGStuart
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest: Thank you for sharing your experience at our Hotel with the rest of the travellers. We work with dedication to make sure all of our guests receive the best service and enjoy all of our facilities. We are very glad to read that you liked your stay with us and felt taken care when needed. Rest assured that...

Houston, Texas
Reviewed 4 January 2017

We spent 3 nights in the Hotel Palace Guayaquil and enjoyed it very much. We were greeted warmly upon arrival, the desk clerk gave us a map and much needed advice. They serve an adequate breakfast with fresh fruit, eggs, bread of all kinds as well as cereal and yogurt. The room was lovely with good linens and there was...

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Helpful?
Thank tsknight2016
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion with the rest of the travellers in TripAdvisor. We are happy to read that you enjoyed your stay with us, our delicious breakfast and comfy rooms. Everyday we try our best to improve our service and amenities for our guests to feel as if they were home. Please let us know next...

Sallisaw, Oklahoma
Reviewed 1 January 2017

Nice location. You can walk along the water or walk downtown to a park. Very friendly staff. Very good rooms. Breakfast is excellent, super food selection. Lots to do within the immediate area, attractions and restaurants.

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Helpful?
1Thank Tim G
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for writing your review about your recent stay with us. We are very pleased to reaed that you enjoyed our breakfast, that you received an excellent service from all our staff and that you enjoyed our privileged location. We look forward to having you back with us soon and, once again, thank you for...

Toronto, Canada
Reviewed 8 December 2016

A very classy, clean and modern hotel with large rooms, very comfortable beds, small refrigerator in room. The desk staff spoke English and were very helpful. The included buffet breakfast was very good. A short walk to most attractions, restaurants, the Malecon on the river, shopping, etc. A security safe in the room.

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Helpful?
Thank Errol P
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion about your recent stay in our Hotel. We are glad to read that you enjoyed our breakfast buffet and our privileged location near the main touristic attractions. On behalf of our staff and management, we thank you for sharing your opinion; our guests feedback is very important for us, because it helps...

Kansas City
Reviewed 26 November 2016

The rooms were nicely appointed with a comfortable bed, a refrigerator, sitting area, safe, free water, and hair dryer. The hotel made the arrangements for our private transfer from the airport which is around 20 minutes away. They took care of all of our itinerary needs that needed a personal touch. Jennifer, at the front desk was wonderful. Breakfast was...

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Helpful?
Thank pvnipper
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, We would like to thank you for taking the time to share your opinion with us. We are glad to read you enjoyed your stay with us and that you especially appreciated our privileged location, our breakfast buffet and the free wifi. I will make sure Jennifer read your comment , and behalf of our staff and management,...

Cuenca, Azuay, Ecuador
Reviewed 15 November 2016

I live in Cuenca, Ecuador and travel in and out of Guayaquil once or twice annually. I've stayed at several hotels, and for the price, the accommodations, the service, the quiet morning buffet--the Hotel Palace is my favorite hotel! This trip the desk attendant offered up front to move us from a 6th floor room to a 2nd floor room...

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Helpful?
Thank CarolynHamilton
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, We really appreciate the time you took to share your opinion with us and with the Tripadvisor community. We feel so proud reading your comment about your experience at our Hotel. Thank you very much for standing out our accomodations, the service of our staff and the breakfast buffet. We are always trying to make our guests feel...

Sugar Land, Texas
Reviewed 24 October 2016

We stayed there for one night before our Galapagos cruise. The hotel is conveniently located in Guayaquil center. A taxi ride from the airport or the bus terminal to the hotel costs $5. It is 5 minutes walk from the Malecon 2000, a riverwalk along the Guayas river. It is also close to Las Peñas where there is a great...

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Helpful?
Thank Hoiman L
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments and let us know your dissatisfaction with our Restaurant. The food and beverage departament has been informed and the corrective measures to find out what happened on this specific situation. Besides that, we are very happy to read that you could enjoy our comfy and spacious rooms, our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A landmark seven story hotel situated in the heart of the Guayaquil city center, Hotel Palace Guayaquil is considered to be one of the most traditional and well known hotels in town. Its ideal location is within easy walking distance to the city’s main attractions, financial and shopping areas. The hotel offers ninety five spacious, comfortable and charming guestrooms, all fully carpeted with high ceilings, individually controlled air conditioning, black out draperies, three telephones, including one in the bathroom with international direct dial... ... more   less 

Additional Information about Hotel Palace Guayaquil

Address: Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: $115 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Palace Guayaquil 3.5*
Number of rooms: 95
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Guayaquil
#1 Business Hotel in Guayaquil
#2 Romantic Hotel in Guayaquil
#3 Family Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palace Guayaquil staff and other travellers.
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Questions? Get answers from Hotel Palace Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't recommend it at all especially if you are arriving at night.”
  • This is the view from our room given that I specifically requested a room with a view
 of 5 bubbles HalaToubia, 31 Jan 2017 | Read review
“Music from sixth floor, still noisy on 3rd.”
 of 5 bubbles dpf33a, 23 Oct 2016 | Read review
“Very spacious room and the bed very comfortable definitely We will be back to this hotel!”
 of 5 bubbles mafecita12, 17 Oct 2016 | Read review
“Had a room on 2nd floor towards the backyard. Very quiet. Very quiet A/C.”
 of 5 bubbles bojankuure, 16 Oct 2016 | Read review
“We were upgraded to a suite and it was really nice and a good size but I don't know what the other rooms were like.”
 of 5 bubbles 588claref, 14 Sep 2016 | Read review
5 of 5