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We had one of the corner rooms in the pictures. The beds were very low and incredibly hard. Had to ask for a second towel ... low quality. The internet was impossible to use although there were lots of bars available ... very slow and...More
Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 2 February 2017
Dear, we thank you for your opinion, we are improving every point indicated so that our guests have the best of their stay in Guayaquil.
Las Penas is a hill at the end of the Malecon in Guayaquil, with colorful homes going up the hill's 444 steps, with a light house on top.
It has the best views in Guayaquil, as well
As many shops, restaurants, bars and penas/dance clubs,...More
Large room, central location near shopping, restaurants, parks and the
Malacon along the water. The good but simple included breakfast was in a very
nice restaurant next door. The staff were friendly and helpful. The main problem was with the air conditioner - it was...More
Its a simpel hotel with large rooms and small bathrooms. There is free WiFI but its very slow. At the front desk friendly and helpfull people. Breakfast is nextdoor and we asked for good (espresso) coffee and they didn't charge extra for this (what I...More
Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 29 September 2016
Dear Customer, thank you for your comments, they help us to improve our weaknesses and to have an optimal service in your stay.
I had two experiences of dishonesty in two days. One, the front desk clerk told me $4 for laundry, I was charged $16. At the California restaurant next door, which is affiliated, I had a $5 tip attached to an $8 bill, which I caught....More
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Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 7 September 2016
We really appreciate your comments, because they help us to improve our processes and correct them.
I have particularly researched your case with our staff, in the different departments, like: front desk, laundry and the restaurant and it has been clear that it...More
US$53 - US$101 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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