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About
Location
Cleanliness
Service
Value
Delightful and comfortable rooms, friendly environment with attentive staff that offers an excellent service 24 hours a day. The hotel is located in a restored, three-story building which, with its dark wooden finishings, Andean touches and colonial construction, combines traditional and modern decor. Numerous large windows allow in plenty of light. Since its inception in July 2004 by three siblings from the Cotacahi Pineda family, the hotel has received awards and praise for it innovative approach and design.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Public Wifi
Meeting Rooms
Laundry Service
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Room features
Suites
Non-Smoking Rooms
Kitchenette
Family Rooms
Smoking rooms available
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Trendy
Mid-range
HOTEL CLASS
Reviews (38)
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23 results
Traveller rating
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10
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3
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LanguageEnglish
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1 - 5 of 23 reviews
Reviewed 28 October 2018 via mobile

Super friendly and helpful staff. The hotel is just a short walk to the craft market and city sights. Room was spacious and comfortable with a wonderful fireplace in the common area. Would definitely recommend.

Date of stay: October 2018
Thank mhcv
Reviewed 26 June 2017 via mobile

My wife and I just stayed at the Acoma for one night and quite frankly have no idea where the rave reviews have come from. At first glance, the whitewashed adobe exterior looks inviting. However, judging by the drab, peeling, bare cubicle we were led...More

Date of stay: June 2017
Thank Experience316422
Reviewed 12 August 2016

We stayed here 3 nights and were happy during this time (the hotel is clean and the staff seems nice). The last day, we did go out only 1 hour in the morning (to see the animals market), came back, took our luggages and took...More

Date of stay: August 2016
1  Thank frederiquelauriere
Reviewed 10 August 2016 via mobile

We stayed one night on the main floor by the breakfast bar. Dark room. Wood floors made for noisy movement in the room. Bathroom ventilation goes straight to the eating area. Great hot water! Breakfast redeemed my disappointment with a very good breakfast complete with...More

Date of stay: August 2016
1  Thank juliagracea
Reviewed 10 July 2015

Having read some of the recent good reviews on the Acoma Hotel, I have to wonder if they stayed at the same place. We were there on the last night of a three week tour around Ecuador that ended in mid-June. While there were some...More

Date of stay: June 2015
5  Thank mwcw
Response from Carolina P, Director de Relaciones Públicas at Hotel ACOMAResponded 23 July 2016

Dear guest, We are sorry to hear that your stay was not enjoyable, we have taken in consideration all your comments for improvement in the future. Thank you for your stay.

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Questions & Answers
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Paula R
1 May 2016|
Answer
Response from Carolina P | Property representative |
Dear Paula, Yes they accept credit cards for sure. They will be glad to assist you. Best Regards Myriam Gallegos
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Room Tips
"Take a look at the room before choosing it."
mwcw
9 Jul 2015
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"No elevator, so if stairs are a problem get a first floor room."
jd1701
10 Feb 2014
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"DO NOT ACCEPT A ROOM close to the reception, kitchen, fireplace, computer area, much too noisy."
KJFromSan
11 Nov 2012
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"Ask for the room closest to the front desk with the large bathroom. The tub is unusually long and is great..."
detroitfoodlover
10 Nov 2012
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LOCATION
EcuadorImbabura ProvinceOtavalo
NUMBER OF ROOMS
30
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