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08/10/2017 09/10/2017
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    Hacienda Cusin

    Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
    Lowest prices for your stay
    08/10/2017 09/10/2017
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    Traveller (432)
    Room & Suite (103)
    Dining (33)
    • Excellent74%
    • Very good18%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “the owner” (56 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Airport Transportation
    Conference Facilities
    Laundry Service
    4.0 Star Hotel
    All hotel details
    8 Oct9 Oct
    1 room, 2 adults, 0 children
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    Reviews (529)
    Traveller rating
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    1 - 5 of 451 reviews

    Reviewed 2 weeks ago

    Picturesque and exudes history. Staff generally helpful and accommodating. Wood fires nice. However, the property lacks investment. The carpets and furniture are old, and in some cases frayed and paint is peeling off. The games room was a nice touch, but it seems silly not...More

    Thank Nick-in-NYC
    Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 5 days ago

    La Familia de Cusin is delighted that you found the property 'picturesque', sensed its powerful history and appreciated their service, charm and the log-fires. Thank you. Antiques are, by definition, old, and rural antiques in particular appear to need restoration. New darts (and considerable sports...More

    Reviewed 5 weeks ago

    Just stayed here for three nights, as a party of 7 including a 13month old baby. Firstly, we arrived at, 01.00hrs, there was a solitary spanish only speaking security guard to let us in to our rooms and no cot as requested and promised, a...More

    Thank Steve-Helen-E
    Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 5 days ago

    Thank you so much for your frank and helpful; comments, so important to Cusin's development. I am appalled to realize that no requested cot was, initially, provided. And your late evening arrival made such an error, worse. Please accept my apologies. A receptionist, waiting for...More

    Reviewed 7 August 2017 via mobile

    The management of this beautiful hotel should Alert guests if there is a wedding happening same evening Not allocate the room nearest the action to a guest who has been treking all day Fix the windows in the rooms so they do not reverberate making...More

    Thank Suzanne E
    Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 10 August 2017

    Thank you for your understandable feelings and comments. Yes, Cusin is beautiful place and holding a wedding in its grounds was a very serious management and fiscal error, which will NOT happen again. Small and large weddings, such as the one you experienced, have always...More

    Reviewed 12 July 2017

    We stayed here for 2 nights. The grounds of the Hacienda are beautiful, it is an enchanting place. You can disconnect easily from the outside world. The service was excellent. I would recommend this place without hesitation. The only suggestion is that they should have...More

    1  Thank tiroloco-travels
    Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 10 August 2017

    Many thanks for such generous comments so valuable for our weekly staff meetings. Information upon each dining room table describes Hacienda Cusin 'as a conserved, home of a 19th century family' and that meals are, as in many such historic buildings, served 'home-style'. The four-page...More

    Reviewed 29 June 2017

    This place is amazing! Old colonial style with a lot of old paintings and literally tons of flowers everywhere. Big, wonderful gardens old monastery to visit - great murals! Our cottage was so romantic and beautiful that we could stay forever. Wonderful staff. I mentioned...More

    1  Thank Jolka27
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    277 reviews
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    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    • Top amenities
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Airport Transportation
    • Concierge
    • Conference Facilities
    • Babysitting
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$144 - US$146 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, TripOnline SA, Booking.com and Agoda so you can book your Hacienda Cusin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Ecuador >
    • Imbabura Province >
    • Otavalo
    • Also Known As
    • Hacienda Cusin Hotel Otavalo
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    Traveller (432)
    Room & Suite (103)
    Dining (33)
    Pool & Beach (2)
    Hotel & Grounds (312)
    Family and Play Areas (7)
    Bathroom (2)
    Business Centre & Event Rooms (1)
    Casa Mojanda
    225 reviews
    11.34 km away
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    20.30 km away
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    188 reviews
    15.17 km away
    Hacienda- Hosteria Chorlavi
    277 reviews
    16.86 km away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    17 September 2015|
    AnswerShow all 5 answers
    Response from haciendacusin | Property representative |
    I am sorry that you have had such difficulty. Cusin usually responds in under a day, or much less. Was your request via Cusin's website? Please double-check the email address you used, particularly the last 2 letters... More
    11 September 2015|
    AnswerShow all 2 answers
    Response from haciendacusin | Property representative |
    Thank you for your comment! Yes, Hacienda Cusin can manage half- and full-day tours, including local markets, artisan villages - rather, wood-carving, weaving, mountain lakes, Condor Park and with driver and an... More
    26 July 2015|
    Response from casamolina | Property representative |
    Thank you for your inquiry. Hacienda Cusin's website, guest room link, includes ... Hacienda Cusin’s ....rooms include bathroom with hair-dryer, antiques and/or Andean-craft furnishings, armchair/s, writing desk, garden and... More
    Room Tips
    "Cottages and suite are in beautiful gardens, you have a lot of privacy and nice place to just seat down and..."
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    "We loved having a fireplace both for warmth and ambience."
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    "All rooms are unique and beautiful. Very roomy spaces, some with fireplaces and most with sitting areas."
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    "Cottages and rooms facing the gardens are preferable."
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