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Hacienda Cusin

542 reviews
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Traveller (454)
Room & Suite (105)
Dining (37)
Overview
  • Excellent74%
  • Very good18%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“garden cottage”(12 reviews)
“dining room”(39 reviews)
Free Internet
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Airport Transportation
Suites
4.0 Star Hotel
All hotel details
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Reviews (542)Write a Review
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354
75
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All reviewshot water bottlesgarden cottagedining roomthe ownerpublic roomsbasketball courtotavalo marketevery cornergalapagos cruisegorgeous gardensroaring fireping ponghorseback ridingsan pablocommon areasthe main houseeach evening
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231 - 235 of 462 reviews
Reviewed 18 May 2013

This is a lovely old hacienda with a real hacienda feel. We selected Suite #10, which sits all by itself on a corner of the expansive grounds and I am so glad we paid the little bit extra for that room. It was so very...More

Thank Bruce H
Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 28 May 2013

On behalf of La Familia de Cusin, thank you so much for such an appreciative review.

Reviewed 16 May 2013

The place is very big a pretty, it has lots of historic artifacts like colonial paintings and decorations everywhere, the rooms are charming with a fire place and overall is a very quite place to rest. The food was very good and we got excellent...More

Thank VerCit3
Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 28 May 2013

May thanks for taking such time to write a review with such helpful information. Come back soon!

Reviewed 15 May 2013

With the overwhelming stellar nearly unanimous reviews, my expectations were high and therefore sadly quite disappointed. Property and grounds are very nice, gorgeous. Quiet, lush, peaceful with views of the Imbabura Volcanoes. Yes loved the fireplace and hot water bottles as well. Found the service...More

Thank kareny13
Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 28 May 2013

Thank you for your observations, disappointed at times though you were. Any guest's disappointment becomes ours and is always discussed and, whenever possible, rectified. The Government decried 10% Service Tax ('tip') ensures that ALL staff receive a 'tip', not only the visible staff, and is...More

Reviewed 11 May 2013

I really wanted to love this place and give it five stars, but i have to give it four It has a rustic charm, and they try very hard. Our first room was dark and had no water. They moved us to a nicer and...More

Thank Marian F
Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 28 May 2013

I apologize for the broken heater and lack of a hairdryer. Thank you for your constructive observations. After a thorough room inspection, all heaters have been inspected and work and all guest rooms have hairdryers. You have kept us on our toes!

Reviewed 27 April 2013

We left Quito and spend three days in the Northern Highlands. We did all the traditional tourist activities including a visit to the market in Otavalo and leather shopping in Cotacachi, but went beyond that and on the first day did the 4 1/2 hour...More

1  Thank Retiredtraveler00
Response from haciendacusin, Guest Relations Manager at Hacienda CusinResponded 28 May 2013

Thank you for taking time to write such a detailed and appreciative review. Cusin's staff will be inspired.

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1454647484993
About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Free Internet
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Airport Transportation
Concierge
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$151 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (454)
Room & Suite (105)
Dining (37)
Pool & Beach (2)
Hotel & Grounds (329)
Family and Play Areas (8)
Bathroom (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
bkriehl
17 September 2015|
AnswerShow all 5 answers
Response from haciendacusin | Property representative |
I am sorry that you have had such difficulty. Cusin usually responds in under a day, or much less. Was your request via Cusin's website? Please double-check the email address you used, particularly the last 2 letters... More
0
Votes
bkriehl
11 September 2015|
AnswerShow all 2 answers
Response from haciendacusin | Property representative |
Thank you for your comment! Yes, Hacienda Cusin can manage half- and full-day tours, including local markets, artisan villages - rather, wood-carving, weaving, mountain lakes, Condor Park and with driver and an... More
1
Vote
FishMom3
26 July 2015|
Answer
Response from casamolina | Property representative |
Thank you for your inquiry. Hacienda Cusin's website, guest room link, includes ... Hacienda Cusin’s ....rooms include bathroom with hair-dryer, antiques and/or Andean-craft furnishings, armchair/s, writing desk, garden and... More
1
Vote
Room Tips
"Stay in the main house! Do not stay in any of the outer buildings for the experience."
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"For convenience stay in the main house, for calm in one of the detached cabins"
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"ask to see the room : all are different from tiny to very large !"
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"Our room in the historic wing was quiet and secluded. Loved our big fireplace. Back door into the gardens..."
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