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Beach Resort Hacienda

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Beach Resort Hacienda
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263 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Northampton, United Kingdom
Reviewed 14 October 2016 via mobile

After booking what looked like a really nice room for 4 nights based on the photos on booking.com, we couldn't wait to get to the resort and relax. When we got there, we went to the reception. The woman was pleasant enough. She showed us to our room. We were given the bungalow situated right at the front of the...

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Helpful?
1Thank KTB_92
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Dear guest, We are deeply saddened that you were placed in an unsuitable bungalow and felt your only option was to leave the resort. We now have new Vibrant new management team who has recruited in several areas and undergoing training is well underway. Already we see the huge difference in a short period of time and our most recent...

Utrecht, The Netherlands
Reviewed 13 October 2016 via mobile

Stayed at Hacienda for 6 nights. Started my time planning to stay for 3 nights only. But the atmosphere was nice, decent rooms, good pool bar with nice staff as well. Beach is not the best you have seen as goes for almost the whole stretch starting at Thongsala. But it was nice to relax at anyway. Expierenced a helpful...

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Helpful?
Thank Alex G
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you so much for your review. We are very pleased that you decided to stay longer with us here at Hacienda! We take pride in our staff being helpful and welcoming, we hope you enjoy the rest of your travels and continue relaxing! We thoroughly enjoyed having you stay with us and hope to have you stay again in...

Exeter, United Kingdom
Reviewed 12 October 2016 via mobile

Immediately felt welcome when arriving at the resort, which after a few days of manic organising to get to koh pangyang, was very much needed. The atmosphere and people at the resort were extremely easy going and sociable, making the stay more rewarding than I had first thought it would be. I will definitely be heading back this way in...

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Helpful?
Thank dowler04
Exeter, United Kingdom
Reviewed 11 October 2016

Stayed here for around 2 weeks whilst visiting Thailand, the staff were really friendly and helpful. Great pool and pool bar and right next to the beach. I will definitely go there again and would recommend it for either couples wanting a relaxed stay, singles or groups travelling around. They also sell tickets to all the jungle and full moon...

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Helpful?
Thank kimgallin
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you so much for your warm review. We enjoyed having you stay with us and we really are very happy that you were satisfied with your stay at Hacienda. We look forward to having you stay with us again in the future. Kind regards, Hacienda team

Bangkok, Thailand
Reviewed 9 October 2016

Place is cool. Staff are awesome and the food will keep you eating. I stay here every time I visit the island. It has everything you need to have a great time on the island. The Staff at Hacienda make life and your holiday easy, the way it should be. Totally recommend this to anyone looking for a chill place,...

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Helpful?
Thank ken626626
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you so much for taking time out of your day to give us positive feedback. We look forward to having you stay with us every time and hope that you will be back again in the near future. Take care until then.

Sileby, United Kingdom
Reviewed 26 September 2016 via mobile

Very basic room, but did have a fridge which was a bonus. Nice pool and swim up bar with a good happy hour offer on beers and cocktails. Be aware that the doors to the rooms can be opened with literally anything, so keep your valuables close. Would have been a 3 rating but for he poor customer service. No...

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Helpful?
Thank JK1979JK
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you for your review. We are very happy that you enjoyed your time around the pool, drinking tasty beverages. We are deeply saddened to hear that you feel our customer service was poor. We take into account all feedback when we train our staff and we hope that we have the opportunity to show you the ways in which...

Bristol, United Kingdom
Reviewed 20 September 2016 via mobile

So after my many and varied holidays I've finally experienced holiday theft! The room was secured by a padlock only but was spacious enough m. The toilet and shower water had a brown tinge some days the staff described as "it's ok it's okay". Our room was cleaned once during a 5 day stay - only on request - which...

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Helpful?
Thank Travelling_Dash
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you for taking the time to review our resort, and please accept our apologies in the delay in responding. We are really saddened that you felt that way during their stay. We are so sorry that your stay with us did not meet your expectations and We take comments like this extremely seriously. While we hope you understand that...

Reviewed 15 September 2016

We checked in to check out asap. Arrived early had lunch while waiting for beach bungalow .Lounge area was filthy, someone needs to wash those pillow loungers in the raised up seating area. It also smelled of pee and mildew in the open area restaurant. The pool had a thin film on top of the water and lots of stuff...

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Helpful?
1Thank Ana H
Burgess Hill, United Kingdom
Reviewed 29 August 2016 via mobile

Every one put negative reviews for here but we have actually loved it!! The pool is good ! The foods amazing and the staff are brilliant !! The desk lady rose Mary is the funniest person I've ever !! We loved her ! And they guy in the restaurant is so lovely !! I left 2000 Bart on the bar...

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Helpful?
Thank pippaedwards1990
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

Thank you for taking the time to review our resort, your kind words mean the world to us here at Hacienda and we enjoyed having you very much! Thank you for noticing we are lucky enough to have some truly exceptional people who go above and beyond for our guests every day. We are very happy with our restaurant and...

Cheltenham, United Kingdom
Reviewed 23 August 2016

We stayed in a standard fan room. This was in a poor condition, particularly the bathroom. On one of our 3 nights the water did not work and took a number of hours to sort out. The resort itself is beautiful with the pool and beach, however the basic room really let it down. Because it was over full moon,...

Review collected in partnership with statravel.com
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Helpful?
Thank charliemurphs93
Fernielouj, Public Relations Manager at Beach Resort Hacienda, responded to this review

We are so sorry that your stay with us did not meet your expectations and we would like to assure you that we take your comments extremely seriously and appreciate the opportunity to deal with the issues you mention here. Sometimes the island can have a shortage of water and we have to wait for the tanks to refill. This...

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
Official Description (provided by the hotel)
At the Beach Resort Hacienda you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals, our mission is to exceed our guests expectations. With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Beach Resort Hacienda is the perfect place for your holiday. Beach Resort Hacienda is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin (Full moon party) Beach. The half moon, shiva moon, waterfall and jungle experience parties are all within a 7 minute drive. Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride. Our modern rooms are fitted with tiled flooring, private bathrooms and come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more   less 

Additional Information about Beach Resort Hacienda

Address: 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Pha Ngan 84280, Thailand (Formerly Hacienda Resort & Beach Club)
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Price Range: $14 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Beach Resort Hacienda 2.5*
Number of rooms: 31
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Questions & Answers

Questions? Get answers from Beach Resort Hacienda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor rooms are the best”
 of 5 bubbles 913reginak, 1 Jan 2017 | Read review
“Mid range by pool”
 of 5 bubbles 2smicks, 29 Nov 2016 | Read review
“don't forget to go to the poolbar in the evening! So many nice people :)”
 of 5 bubbles sofiemaelfait, 5 Nov 2016 | Read review
“the double rooms a brilliant for a couple, however we also stayed in the dorm rooms which were just as nice and a good way to meet people.”
 of 5 bubbles kimgallin, 10 Oct 2016 | Read review
“upper AC room over looking the pool is best”
 of 5 bubbles ken626626, 8 Oct 2016 | Read review
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