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Grand Suka Hotel

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152 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Pekanbaru, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2015

All personnel welcoming the guests are very responsive and you will get quick services from related persons for anything you need during your stay on this hotel. The room I used was good and convenient for my family to stay. A big and safe parking lot is also available including security to watch the area.

Helpful?
2 Thank Hendrita K
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Mr. Hendrita, Regards from ibis Pekanbaru and Hope this email finds you well... Thank you for choosing ibis Hotel for your accommodation in Pekanbaru. We are very honored to receive your positive feedback. We will forward it to our staffs to encourage them to keep maintaining the best service for all guests. Beside the comfortable room, ibis Pekanbaru has... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2015 via mobile

I have stayed in several other hotels in Pekanbaru, and found that Ibis hotel gives the best service for its class, even better compared to some "five" claimed star hotels. The food was tasty and very Indonesia, but some choices of international western food are also available. I would recommend Ibis hotel for both business and leisure, as I saw... More 

Helpful?
2 Thank Keru N
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Mr. Keru, Regards from Hotel ibis Pekanbaru... Thank you for choosing ibis Hotel for your accommodation in Pekanbaru. We are glad to receive your positive feedback. As part of International Brand for hospitality, we always offer all guests the best service. Some additional facilities provided for guests' comfort. La Table Restaurant and The Purple Bar are available for your... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2015 via mobile

Location : 8/10 Rooms : 7,5/10 Facilities : 8/10 Cleanliness : 8/10 Service : 8/10 Room Service : 8/10 Speed of Services : 8/10 Staff Attitude : 8/10 **** Wifi : Yes Valet : Yes **** My second stay at this hotel. Located near from airport and SKA Mall Pekanbaru. Good for business trip or stay with your family.

Helpful?
3 Thank Dunia M
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review
Google Translation

Bapak / Ibu Dunia M Yth, Salam Hangat dari Hotel ibis Pekanbaru... Terimakasih telah memilih Hotel ibis sebagai tempat menginap... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2015

I chose this hotel because I am one of Silver Member of AccorHotels Loyality Program. I did really expected a high standard of AccorHotels to this place. The price was not much different from another AccorHotels groups in Solo, Central Java. So I did expected same standard. But many bad things happened. 1. there was sticky soap stain on the... More 

Helpful?
1 Thank mr_SANG_JKT
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Mr. Sang, Regards from Hotel ibis Pekanbaru... Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are very thankful for your feedback. On behalf of Management Team, we would like to apologize for the inconvenience during your stay. We will check and follow it up accordingly, to make sure that it will never happen again in... More 

Jakarta
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 June 2015

I did public seminar in this hotel. The Staff gave us very good service, served good snacks and good lunch. I have no complain, the hotel was clean although some furniture and carpets have been old. The meals were delicious.

Helpful?
3 Thank RajaBambang
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Mr. Bambang, Regards from ibis Pekanbaru... Thank you for being ibis Pekanbaru loyal guest especially for Seminar and Training Events. We are glad to receive your positive feedback. We will forward it to all team member to encourage them maintaining good quality in service. As the additional information, ibis Pekanbaru has new meeting room, bigger size, officially opened on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2015 via mobile

The poor taste of breakfast come along with the poor old furnitures. This hotel management doesn't seem seriously try meet the standard for a big franchise. Not to mention the employes' smile that always awkward to meet my comings. Hopefully it will change on my next visits.

Helpful?
1 Thank Nanda S
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Sir / Madam, Regards from ibis Pekanbaru... Thank you for choosing ibis hotel for your accommodation in Pekanbaru. On behalf of ibis Pekanbaru, we do apologize for any inconvenience during your stay. We will handle it accordingly to make sure the same thing will happen again in the future. Looking forward for your next visit at ibis Pekanbaru. Thank... More 

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2015 via mobile

The best in Pecanbaru, location away from all the noise and traffic found in the city center yet only around a mile away from the center, ample parking spaces. 5 minutes walking distance from the best shopping center Mal SKA, breathtaking view from the side my room 812 is on, you'd think your in a rural village, Ibis staff very... More 

Helpful?
9 Thank Gabbar S
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Ms. Tamiz, Regards from ibis Pekanbaru... Thank you for choosing ibis Hotel for your accommodation in Pekanbaru. We are glad to receive your positive feedback. It will be shared to our team as the motivation to maintain excellent service anytime. We are glad to welcome your next visit at ibis Pekanbaru. Best Regards, Debbie Syandra Sales Marketing Manager ibis... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2015 via mobile

We held meetings several time and never disappointed. The hotel service is very professional and friendly. The place is strategic in the midtown of Pekanbaru and only 5 mins from SKA mall. Also not too far from airport, it only takes 15-20 mins. The hotel provide shuttle car to pick up our guests to and from the airport, and to... More 

Helpful?
5 Thank Widya A
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Ms. Widya, Regards from Hotel ibis Pekanbaru... Thank you for choosing ibis hotel for your accommodation and event venue in Pekanbaru. We are glad to receive your positive feedback. It will be shared to our team for motivation to maintain the excellent service anytime. It is a great honor to welcome your next visit at ibis Pekanbaru. Thank You... More 

Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 January 2015

For the price paid, the hotel was very good. Food, breakfast, buffet lunch and dinner was excellent and low priced (compared to food in Jakarta). The staff is well trained and very helpful. A BIG thanks The Ibis is just 8 minutes walk from the biggest shopping center, SK Mall, in Pekanbaru. There is a free shuttle bus several times... More 

Helpful?
4 Thank Cham555
Ibis Pekanbaru I, Sales & Marketing Manager at Grand Suka Hotel, responded to this review

Dear Mr. & Mrs. Cham, Regards from ibis Pekanbaru.... Thank you for choosing ibis hotel for your accommodation in Pekanbaru. We are very honored to receive your positive feedback. We will share to our team as the motivation for maintaining excellent service. We will very grateful to welcome you in your next visit. Thank You and Best Regards, Debbie Syandra... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Hotel located at center of Pekanbaru city ... more   less 

Additional Information about Grand Suka Hotel

Address: Jalan Soekarno Hatta Kav 148, Pekanbaru 28294, Indonesia (Formerly Hotel Ibis Pekanbaru)
Region: Indonesia > Sumatra > Riau Province > Pekanbaru
Price Range: $33 - $47 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Suka Hotel 3*
Number of rooms: 125
Reservation Options:
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Hotel Style:
#4 Best Value Hotel in Pekanbaru
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Questions & Answers

Here's what travellers have asked, with answers from Grand Suka Hotel staff and other travellers.
1 question
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Questions? Get answers from Grand Suka Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another place to stay”
 of 5 bubbles rswtrg, 31 Jul 2016 | Read review
“All rooms have the same views, good enough but no beach nor mountain view around.”
 of 5 bubbles RajaBambang, 12 Jun 2015 | Read review
“The hotel s off the main road so rooms are quite quiet.”
 of 5 bubbles Cham555, 27 Jan 2015 | Read review
“1. Ask for higher room for better view. 2. Its a business hotel, if you want a quieter room, ask one away from the elevator. 3. Ask for the hotel staff if you want to order a taxi, if you just want to go to Mall SKA, ask one of them to take you there by a motorcycle.”
 of 5 bubbles wahyup871, 5 Jan 2015 | Read review
“Non smoking Room”
 of 5 bubbles 166yuliusp, 11 Sep 2014 | Read review
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