After a Long time, we were back to Tanjung Pinang. We were warmly received by the hotel staff at the terminal. The rooms were great, spacious and the hotel staff were understanding enough to allocate 5 rooms in one level for my family. The best part was the staff went all out to assist us In Providing transport whenever we need. My family really enjoyed the stay at Lumba Lumba Inn. Their courteous and warm touch to customer service makes us want to back to Lumba Lumba Inn again. Keep up the good work.
All the staffs were very friendly specially mentioned RIKA, she was very helpful, cheerful and patient. They provide free transportation to market, massage center that nearby and to ferry terminal. Definitely will visit there again.
Let’s start from the beginning… You get a FREE SHUTTLE service from the ferry point to the hotel. A driver was waiting for me with a name card as I exit from the Tanjung Pinang Ferry Point. By the way, it’s a three and a quarter hours ferry ride from the Berjaya Waterfront in Johore Malaysia and about an hour 45 minutes from Taman Merah Singapore. It’s a new hotel, completed in Dec 2018 from my discussion with the front desk folks. And they are such courteous people. English is not a problem. Since it’s a new hotel, the room is clean and comfortable. The bed is firm and the pillows are soft. The linens are very clean. There’s a mini fridge in the room for your cold storage needs. Items get real cold fast. One of my water bottles nearly froze up because of the coldness. And you get two complimentary bottles of water every day. Speaking of complimentary, FREE BREAKFAST is included and I felt pampered with the room service. There is also a kettle for your hot drink needs if you need it. There’s a safe in the room to keep your passport and important documents. Great LCD TV in the room with lots of channels for your choosing and the air conditioner and wifi works real good. The bathroom is clean and there is a glass enclosure for the shower portion. The water heater works real good with great heated water. Be careful when turning on the faucet as it can get real hot. The bathroom is equipped with toiletries and clean and fresh smelling towels which are changed out every day. Power was out for a couple of minutes on one occasion and the emergency lights kicked in during that time. Great addition. One more FREE thing. There’s a FREE SHUTTLE service every evening to the local food court for your dinner needs. All kinds of foods for you to savor by the way. Just tell the driver when to return to pick you up and he’ll be there promptly.…
Really enjoyed our stay here. The staff at Lumba Lumba In are very friendly and a few speaks Mandarin and Teochew :) You can rent a car with driver at $60 for eight hours from the hotel. Try Busong and Trikora. Visit Elly Kelong when you are at Trikora. Or have a meal there. Beautiful place and their kangkong belachan is the best I had tried.
Lumba lumba inn Bintan is an excellent choice. The service that they provide is beyond my expectations. I email them to inform of my arrival and within minutes I received a call from them informing that they will wait for me at the ferry terminal. The transfers are free both ways. You can hire transport from the hotel to go around the island at a reasonable price. If you need to go to town for shopping or dinner, they will send and pick you up free of charge. They even provide money changing service in the hotel itself. One stop centre 😬. If I ever visit Bintan again, Lumba Lumba Inn is definitely my choice again and again. 👍👍👍👍👍