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Aston Tanjung Pinang Hotel and Conference Center

Expedia.comUS$34*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$52*
US$34*
US$52*
US$34*
US$52*
US$34*
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Aston Tanjung Pinang Hotel and Conference Center
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301 Reviews from our TripAdvisor Community

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Showing 237: English reviews
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Singapore, Singapore
Reviewed 1 week ago

Place is new but too far from old town where the actions are. Staff are friendly and welcoming. Can consider for business and family. Pricing is reasonable. There is some food stalls located opposite the hotel for dinner and supper but nothing fantastic. Internet is good.

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Helpful?
Thank GeorgeLoker
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. GeorgeLoker, We appreciate for your overall review about the Hotel which is located approx 30 minutes from Ferry terminal and 5 minutes to the Airport. Your feedback is always inspire us to continue provide the level of service that guest has come to expect. Hope you will come back and visit us soon.

Jakarta, Indonesia
Reviewed 1 week ago

This is my first time ever staying in Aston Hotel, and Aston Tanjung Pinang gave me a nice experience stay. even only one night (i hope i could stay longer!!) Check in was running smoothly, thanks to Indah who assist us check in process and escort us to the room and all staff are friendly , also the man who...

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Helpful?
Thank liahelenlia
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Liahelenlia, We are very pleased to hear that our staff made your stay pleasant. The overall comment in regards of our service are noted. I have personally addressed the issue for the Double Decker Sandwich to our Executive chef , Through such feedback, we are able to gauge those area in need of our attention and take the...

Reviewed 2 weeks ago via mobile

We went last April 29, 2017 to Aston with my friends for a short vacation since its long holiday and it was an amazing experience for me as an individual. Actually it is my first time to visit Indonesia. And it was really great! The hotel was very nice, neat and the staff was very accomodating. Except one thing, we...

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Helpful?
1Thank Irene A
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Irene A, As we committed to deliver the best possible service to all of our guest and in relation to your comment were having dinner at the restaurant. I would like to assure you that we will look into this issue and have necessary done in time for your next visit to Aston Tanjung Pinang. We are glad...

Jakarta, Indonesia
Reviewed 3 weeks ago

We arrived hotel about 2pm, but the room is not ready yet. We have book in advanced, until around 3 still rooms are weren't ready yet. We decided to wrnt out, killing time. We came back to hotel around 7.30pm and still hv to wait for the room. Me and 2 other friends have our room different floor each, and...

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Helpful?
Thank SashaSirait
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Sasha Sirait, We appreciate for your comment, Through such feedback, we are able to gauge those area in need of our attention and take the necessary step to rectify the same. Let me assure you again that the service lapse in your case is not typical of the Aston Tanjung pinang’s level of customer service. Please accept our...

Reviewed 3 weeks ago via mobile

This short trip of ours is a last minute plan, I booked in this hotel but made a mistake instead of a big room I got a small room thinking that maybe we can add an extra bed, luckily one of their staff was very considerate and helpful, although booking for another room was impossible because all were sold out,...

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Helpful?
Thank Jeanette C
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Jeanette C, We are very pleased to hear that our staff made your stay pleasant. The overall comment in regards of our service are noted. I have gathered all the Department head and highlighted on the concern. The action will implement by immediately, Continue a regularly English class as the opportunity for our staff to learn the language...

Reviewed 4 weeks ago

The rooms were not checked and prepared properly, when we stated that 2 people will be staying in each room, they only prepared a set of towels, slippers etc. When called to inform reception, no actions were taken by them. We also went for a massage in the hotel, the pillows were awful smelling and the massage was not relaxing...

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Helpful?
Thank Chevlyn K
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Chevlyn K, We take every element of customer care very seriously and apologize for any inconvenience caused. For Massage and Room amenities issue, I have personally conducted an emergency meeting to highlight on the concern and we will drive to ensure a similar error will not occur in the future. Thank you for your patience and understanding. We...

Jakarta, Indonesia
Reviewed 19 April 2017

the location is perfect, only 10-15 minutes from the airport and they also provide airport transfer. the staff are helpfull. the room is comfortable. they also help us when we need something, such us tranport to Penyengat Island. few things that they can upgrade in the future are: the hot water was not consistent during our stay, the variety and...

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Helpful?
Thank pennyseptina
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Penny Septina,. We are delighted to know that you had a wonderful stay with us , through such feedback, will inspires us to continually provide and improve the level of service that guest have come to expect . We are noted for your comment on Hot water issue which is currently on progress of rectification the heat pump....

Singapore
Reviewed 3 April 2017

Went to Bintan on Company trip in March. The Hotel exterior is nothing to shout about. However the room is nicely furnished and is a world apart from the surrounding building (journey from jetty). The furnishings looks quite new and everything works nicely. The room is big (not sure the room type as provided by company). The TV has lots...

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Helpful?
Thank wallaw
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Wallaw, Thank you for your overall comment of your stay experience at Aston Tanjungpinang.From such a feedback, will inspire us to continue provide the level of service that guest has came to expect. We are looking forward to welcome you again in the near future.

Reviewed 12 March 2017

Stayed a week a go for 2 nights. very strategic place. had a spacy rooom, clean and comfort too. had no time to swim. breakfast should be better and tastier. recommended for family , because it has playground besdie the pool

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Helpful?
Thank Muhammad A
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Muhammad A, We appreciate the time and effort you have spent to share your insightful comments through TripAdvisor. Your kind words will be share to all staff member and receiving such feedback from guest like yourself inspires us to continually provide the level of service that the guest have come to expect. We hope you will come back...

Reviewed 5 March 2017 via mobile

We had a pleasant trip overall the hotel stay was nice but loved the food and staff was really friendly. Only negative thing the transportation to places was pricey. No shuttle service to bring you to nearby mall...we have to pay on our own for taxi. But loved the white beach...so beautiful. Kayaking was a bad idea...monsoon season and we...

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Helpful?
Thank 856malinid
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. 856malinid, Thanks you very much for taking your time to share your stay experience through Tripadvisor. We are really appreciate for your comment regarding shuttle service to the mall nearby, which we are currently only provide free shuttle service to and from the airport. Your suggestion is very interesting. We are going to study it thoroughly and decide...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 

Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Address: Km. 11 Jl. Adisucipto, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Price Range: $49 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island
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Questions & Answers

Here's what travellers have asked, with answers from Aston Tanjung Pinang Hotel and Conference Center staff and other travellers.
5 questions
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Questions? Get answers from Aston Tanjung Pinang Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You have a choice of facing the swimming pool or facing the street based on your preference.”
GeorgeLoker, 17 May 2017 | Read review
“Make sure get the room near to the FO, on the second floor.”
  • room 334
SashaSirait, 2 May 2017 | Read review
“if you are indonesian and planing to stay in this hotel, you should bring 3 pin adapter or maybe international adapter”
pennyseptina, 19 Apr 2017 | Read review
“Lobby is on 2nd floor. If traveling with elder/children do not ask for 1st/ground floor.”
wallaw, 2 Apr 2017 | Read review
“Deluxe rooms are very well priced and represent great value.”
Darthhayda, 12 Feb 2017 | Read review
5 of 5
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US$34* /night
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Prices are for 1 room, 2 adults
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