Awarded for the most number of swimming pools in a resort by the Malaysian Book of Records, each of the 317 Balinese-inspired villas in the five-star Grand Lexis Port Dickson comes with its own private pool for unsurpassed privacy and convenience. Dwellers can enjoy peace, tranquillity and rejuvenation while being spoilt in the luxurious comfort of the resort.
We had a villa which was amazing lovely and clean and exactly as shown on websight. Checkin was easy and quick. Couple of negatives were the location which is miles from anywhere, we got a taxi to Port Dickson as we weren’t told there was a shuttle service. Food was disappointing. We tried the a la carte restaurant in the lighthouse and food was disappointing - it was cold. The hotel caters predominantly for the Chinese/Asian Market and we really struggled, Positives were room service, buggy service to the hotel, staff who are really great, quality of rooms. Nice to have would be ATM on site and larger shop for those on B&B . Overall good experience
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ExecutiveO4, Manager at Grand Lexis Port Dickson
Responded 26 Feb 2020
Dear Ianmcgregor123, Thank you for your patronage and for sharing your feedback with us. Please accept our sincere apologies for not meeting your expectations. It is observations like yours that help us improve and serve our guests better. Rest assured we will address these matters with the team and will use these as an opportunity to train and change the practices that need improving. We sincerely hope you would accord us another chance to welcome you back and turn your impression around. Warm regards, The Management
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Each room has a pool, so it’s a great way to allow kids to swim in this pandemic where all public pools are closed.
Room is nice, with 2 king beds. However, please make sure you request the room be cleaned and sheets changed every day, as there are bugs around. Me myself has seen my hands and legs bitten by some bugs during the night sleep. (Damn itchy, woke me up at 4am to write this)
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 22 Dec 2020
Dear JKLoke, Thank you for sharing your valuable feedback with us as it is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincere apologies for the frustration this has caused. JKLoke, we have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities for our guests. Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable visit. Warm regards, The Management
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Hotel separated online booking and call in booking check in at different rooms and only allow one person from each family to do the room check in. Suggest hotel to arrange a waiting area and provide welcome drink (eg: lemon water) for the waiting family members as it will leave unpleasant impression to the other guests who just arrive the hotel seeing a lots of people sit on the ground and some even queue under the sun. For breakfast serving, perhaps to arrange the staff/chef to serve the meal/dish onto the plate based on the selection of guests. Pre-serve all the dish/meal on the plate could cause food wastage when it is not fully consumed. Cleanliness of the room is ok. Anyway thank you for the effort in following the SOP to ensure all the guests are safe.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 28 Aug 2020
Dear dannietch, Thank you for staying at Grand Lexis during your visit to Port Dickson. While we are grateful and appreciative of your compliments, we have also taken note of your feedback. Rest assured the issue highlighted will be looked into and addressed accordingly. We hope to welcome you again to the resort soon. Warm regards, The Management
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What we got is totally different than what we booked (Grand Pool Villa- infinity pool) & we had to change the room twice due to the room condition is totally unacceptable. The first one, they give us the wrong room since we have booked the room with infinity pool but we received grand pool villa from lower room without the said pool plus aircond malfunction, then they put us in a room which still pending housekeeping from the previous guest. The condition is bad whereby there’s a left over of food on the table and the full dustbin. We finally ended up in a third room and we had to accept that the private swimming pool is not ready since they still fill up the water in the pool. (What?). We cant afford to change to another room since we had wasted like 2 hours just to get their staff to move us from one room to another. Surprisingly, the front desk staff was not friendly and helpful and there was not a single apologize coming from them. Totally dissapointed. I even have to line up & started the private pool water pump by myself since their front desk said it will start automatically, but its not. Not to mention the grass in mini garden left uncut, water ponding in the shower & malfunction curtain. I mean if the room rate is not expensive, i would accept this. Anyway the pool size is ok for my small family and we kinda enjoyed it. Thank you for the bad experiences & will think twice to coming back again
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Date of stay: June 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked the Grand Pool Villa for Rm790 by booking.com. Check in at 4.30pm, lobby full with people waiting for the room to be ready.
Room: Both blind curtain is not working, pool water is dirty, found used shower cap in the toilet, no laundry bag, aircond leaking in the middle of the room, water clogged in the bathroom area.
During check out, tried to call the operator for the buggy. No one pick up, then call the concierge, female staff pick up and I mentioned that i need a buggy to pick us as our room is quite far. Waited for 20minutes yet no one came. Decided to walk.
Found a memo in the room stated that extra people that stayed in the room will be charged, but why I’ve seen so many people in one room?
Very terrible service. We are not paying this price to get this kind of service. Please improve your housekeeping part. I know most of the workers are part timer/ intern student but please trained them properly as people are paying a lot of money yet this is what we get. Thanks
Check in 18July2020 Room3137
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 24 Jul 2020
Dear Izza Nabilah A, Thank you for sharing your valuable feedback with us as it is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincere apologies for the frustration this has caused. Your observations regarding our team members and the service shortfalls have been well-noted and corrective measures are already being taken to ensure no repeat of such incident. We truly appreciate your time in sharing this review and we sincerely hope you will give us another chance to recover your impression of the hotel during a future visit. Warm regards, The Management
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The room cleanliness of executive pool villa need to improve which housekeeping simply clean it. The room need major refurbish and lot wear and tear. Stains everywhere. Pipes leaked and not fixed. Breakfast is good with lot of choices. thumbs up for breakfast. Grand Lexis public pool is closed and need to use lexis public pool. Check in and check out is very fast and smooth. Overall. if you want indoor pool then come come here. else no need come.
You can opt for Lexis Hibiscus by paying little more.
Last and only visit.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 29 Dec 2021
Dear fongwei83, We are delighted to have you as our guest during your recent stay at Grand Lexis Port Dickson. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings as we strive to exceed our guest's expectations. Please accept our sincere apologies for not meeting your expectations. We are currently looking into the concerned factors as mentioned by you and have notified the department concerned to avoid future situation such as this. Again, please accept our sincere apologies for any issues you have encountered and thank you for your constructive feedback and support. We look forward to welcoming you back for a more seamless stay the next time. Warm regards, The Management
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Stayed in the Premier suite. Mainly excited for the private pool. However to our dismay the pool was only quarter filled when we arrived. It became a kiddy pool instead. Called the reception to complain about it, they send a maintainence guy to fix the problem, where the solution was to turn on the water pipe beside the pool in aims to fill up the pool. This incident happened during our check in. So even by checkout time the pool wasn't even filled!! (As attached in the picture, the water pipe was kept running overnight and tats the level of water by checkout 😢)
Water in the pool wasn't very clean. We all came out of the water with some itch n redness all over. The villa was pretty run down, one of the room air cond stopped functioning at 4am! Water pressure was low in the showers as well. The water was either too hot or too cold with no in between.
The only good thing I have to say is that the beds n pillows were comfortable.
Sadly, we did not enjoy our stay and the facility. Probably they r skimping on cost in view of the current low occupancy due to the pandemic.
FYI their checkout time is 11am. They clearly displayed it. Just found it weird, as most hotels checkouts are at 12noon.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 3 May 2021
Dear Dorry86, Thank you for choosing Grand Lexis Port Dickson and for sharing your valuable feedback as it is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincere apologies for the frustration this has caused. Rest assured that your feedback will be taken very seriously and corrective measures are already being taken to ensure no repeat of such incident. Thank you again for taking the time to let us know about your experience, and hope we have the opportunity to provide better service in future for you. Warm regards, The Management
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After a very efficient check in process we went to our Premium Pool Room. It was very different to the photos - much older and worn - sliding doors to pool not working properly, ancient TV With no children’s channels and poor fittings. Besides the Bar, main swimming pool and pool cafe being closed by restrictions (accepted) we at least hoped for a decent meal in the evening but the food in the restaurant was very disappointing. This is a hotel that is well past its sell by date and in need of an upgrade - and yet at RM900 a night is not cheap and not worth its star rating. Very disappointing!
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 12 Oct 2020
Dear alisterbartholomew, Thank you for sharing your valuable feedback with us as it is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincere apologies for the frustration this has caused. Rest assured, your observations will be shared with our Department Heads for further enhancement. Thank you again for taking the time to let us know about your experience, and hope we have the opportunity to provide better service in future for you. Warm regards, The Management
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Room : Grand Sky Villa Pax : 6 Adult, 1 infant. Date : 17 - 18/12/22
We stayed a night at Grand Sky Villa but was dissapointed in a few issue. 1 ) Level 5 Parking Lift was spoiled. We have to walk up the stairs from level 5 to level 6. Told the receiptionist about it but nothing changed when we left.
2 ) The fridge for both the room is not working well. Our aircon is colder than the fridge. When the technician came, he only confirmed that the fridge is not spoiled and all the fridge is like this.
3 ) The breakfast was 1 star at the best.
4 ) A lot of the window and door in the room is spoiled.
5 ) 1 day before our trip, a staff of Grand Lexis called us and asked us if we are willing to change room as there is a glitch when the booking was made several weeks ago. When we asked what is the offer, they are giving us 2 rooms which value lower than what we paid. We are suprised and rejected the offer right away. You do not offer to downgrade a client's room because you made a mistake.
The only good thing about the place is that all the staffs are really really nice and polite. Especially the manager handling the breakfast area. He was very helpful and helped us as much as he can.
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Date of stay: December 2022
Value
Location
Service
Room Tip:Â Do not take the Grand Sky Villa Room. It's overprice. Other room might be ok.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 19 Dec 2022
Dear Rockyp618, We would like to thank you for staying with us and for taking the time to share your feedback in regards to your recent stay at Grand Lexis Port Dickson. We truly regret the negative impression reflected as it is not our normal standard. We obviously fell short on our standards and your expectations on your visit, and our humble apologies for the service shortfalls on this occasion. Rest assured that we have personally followed up the matter to the concern department to address the issues you have highlighted via our training programs to ensure we improve our service delivery and dealing appropriately with guest concerns. We truly appreciate your time in sharing this review and we sincerely hope you will give us another chance to recover your impression of the hotel during a future visit. Warm regards, The Management
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Tips for people who book this during the Covid crisis: checking in can take very long. We arrived around 3 pm on a Friday July 3, 2020 and had to stand outside in a cue. In the hot sun that is. After reaching the front door, you will be asked to sit in chairs in the lobby upon you are called to check in. This took us 1 hour. After this we had to wait 30 minutes for the electric buggies to bring us to the chalet. After all we reached our Chalet (2098) around 16.30 pm. They told us at check in our chalet would be full sea view. Well that was certainly not the case. First impression of the Chalet: dated, not clean, cigarette buds next to Private Pool. Nobody cleaned outside apparently otherwise it would have been noticed. A lot of hair stuck on the desk chair. Wet floors in the kitchen area and no floor rugs anywhere. (we had to ask for these) The Private Pool; still standing water! We didn't find or see a switch to switch on a pump, a jet or lights in the Pool. Makes you wonder how clean this pool actually is? Beds: stone hard resulting in painful hips and bones in the morning. The main pool and Pool cafe were closed, due to Covid we assumed? This was not mentioned on their website etc. Understand that some things are not going as usual but at least mention this on the site. Going back there? Not sure but will explore other places first. Back to the other resort with water chalets in PD then?
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip:Â Ask for full Sea view in premium or Deluxe water chalets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Other at Grand Lexis Port Dickson
Responded 11 Jul 2020
Dear Rene2412, Thank you for choosing Grand Lexis Port Dickson as the hotel of choice and appreciate the feedback on the hotel. We truly regret the negative impression reflected as it is not our normal standard. We obviously fell short on our standards and your expectations on this visit, our humble apologies for the service shortfalls on this occasion. Rest assured we view your feedback very seriously and will definitely take appropriate remedial action to address the shortcomings so as to enhance our guest's satisfaction. We hope that you would give us another chance to serve you better in the future. Warm regards, The Management
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Greetings Mrs. / Ms. , For breakfast per person will be free of charge (first hour) for Grand Lexis Port Dickson's guest and lunch as a walk-in-dine-in (not applicable for hotel guests). Restaurant is open from 7:30 am - 9 pm.
There are more places to choose from in the Port Dickson area.
PRICE RANGE
S$126 - S$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand lexis port dickson hotel port dickson
FORMERLY KNOWN AS
Legend International Water Homes
LOCATION
MalaysiaNegeri SembilanPort Dickson
NUMBER OF ROOMS
317
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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