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Four Points by Sheraton Sandakan

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Four Points by Sheraton Sandakan
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1,076 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Sandakan
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Showing 934: English reviews
Falkirk, United Kingdom
Reviewed 1 week ago

No complaints at all about this hotel. Great location Staff in all areas of hotel were very nice Good value for what I paid Room was modern, clean, comfortable and of a high standard Nice pool Had a great evening meal here and a good breakfast Loved my double aspect full length windows providing superb views Highly recommend

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Helpful?
2Thank GilJackieG
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear GilJackieG, Thank you for choosing our property and for taking the time to review us! Very happy to know that you enjoyed your stay in general with us! Good to know that you liked our breakfast and the views are always superb. Looking forward to welcome you and your loved ones again soon! Regards, Jacqueline Rowena, Guest Experience

Reviewed 2 weeks ago via mobile

This hotel is on the shoreline, with beautiful views. It is connected to a shopping mall that makes it very convenient. Buffet breakfast is excellent, with a wide variety. Close to the hotel is lots of little shops and sea side cafes. Swimming pool on the 13th floor is something to see, great views. Fitness centre is well equipped. We...

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Helpful?
1Thank JP S
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear JP S, Thank you for choosing our property and for taking the time to review us! Very happy to know that you loved your stay in general with us, and the location with the views are always a favourite. Swimming in the infinity pool is one of the must do here in Sandakan as you overlook the quaint bay...

Portarlington
Reviewed 2 weeks ago

Borneo is a hot and very humid island and after a long day visiting rain forests and orangutans, it is important to have the comfort of a hot shower, good food and a comfortable bed. This hotel has all that you could want and more. The service was very good, the room was very clean and comfortable with a great...

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Helpful?
1Thank EquiCaroline
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear EquiCaroline, Thank you for choosing our property and for taking the time to review us! Very happy to know that you enjoyed your stay with us throughout the 6 nights! Good to know that you enjoyed utilizing all our facilities. We look forward to welcome you and your loved ones again! Regards, Jacqueline Rowena, Guest Experience

Santa Monica, California
Reviewed 2 weeks ago via mobile

Okay it's not the US but I would say this hotel is cosmetically very nice but things like room service, breakfast and drain not working in shower just make up an okay experience. Plus small flies in the room ( not sure how they got in) Room is super nice and pool is spectacular but when I ordered veggies and...

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Helpful?
1Thank leigh b
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear leigh b, Thank you for choosing our property and for taking the time to review us! Good to know that you generally had a good stay with us. Thank you for your feedback, we will share this with the team as we continuously find ways to improve. We look forward to welcome you and your loved ones again soon!...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We arrived at the hotel around 2pm, after travelling for about 20 hours. We were able to check in quickly and had a lovely room on the 25th floor, with wonderful views of the harbour. The room had everything we could want and was a great place to relax, as was the Infinity pool on the 13th floor. Breakfast had...

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1Thank Becky C
Surrey, United Kingdom
Reviewed 2 weeks ago via mobile

My wife and I stopped over for one night in the Sheraton on route to a River Lodge. It served our needs very well. This is a well appointed hotel. Breakfast was great providing a good choice. Nice infinity pool to cool down. Very comfortable after a long haul flight from London. Not sure if I would want to stay...

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Helpful?
1Thank Paul D
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Paul D, Thank you for choosing our property and for taking the time to review us! Good to know that it was a good one day stopover. Looking forward to welcome you and your loved ones again soon! Regards, Jacqueline Rowena, Guest Experience

Gold Coast, Australia
Reviewed 3 weeks ago via mobile

My wife was surrounded and harassed for money in the lobby toilets by three women, she was quite scared, reception did not seem concerned at all, all while the Prime Minister was staying in the building!!! On our second night at approx 0100 the power went out and we were reduced to emergency lights for 10 hours then limited power...

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Helpful?
Thank trankin04
Management response:

Dear Sir, Thank you for taking time to give us your feedback on your recent stay which certainly has been a very disappointing visit. We apologize sincerely for the way in which we failed to provide the service and as a hotel of this standard. After further investigation on your comments, we regret that we had not offered to open...

Teddington, United Kingdom
Reviewed 3 weeks ago via mobile

The Sheraton in Sandakan, is a nice hotel. We had just one night here and were quite pleased with the hotel. It is conveniently located, with a lovely view of the harbour. The rooms are modern and clean and the service was relatively decent, but not up to the same standards we received else where in Borneo. The hotel had...

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Helpful?
1Thank dlane766
Tauranga
Reviewed 3 weeks ago

We enjoyed our stay here. Nothing fancy, but nice enough. Check in was easy and our room was okay. It was a non-smoking room but it smelt like smoke. I could see a cigarette butt on the ledge of the window, so I think previous occupants may have had a sneaky one and it wasn't seen by house keeping! It...

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Helpful?
1Thank oannao
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Sir, Thank you for taking time to respond through our Guest Satisfaction Survey. We are please to not that you did have a pleasant stay besides the odour of cigarette smell in your room and the unavailability of your choice of ciders. We hope that the stay however was a memorable one at that your would tell your friends...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Good standard hotel in convenient location. Free valley parking on site. Fixtures and fittings are not hi-end but non-the-less practical and reasonably well maintained. Nice views across sea. Lovely biscuit plate on arrival was a nice gesture. For a short stay or business this hotel is just fine. Staff are friendly. Surrounding blocks in the city not too nice and...

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Helpful?
2Thank DavidChoon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Food & drink at the hotel
The Eatery
The Eatery
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 

Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: $70 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sandakan staff and other travellers.
16 questions
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Singapore, Singapore
8 months ago

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Questions? Get answers from Four Points by Sheraton Sandakan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a sea view and opt for the breakfast deal as they a good value for money.”
 of 5 bubbles RSib, 26 Mar 2017 | Read review
“Ocean-view rooms are nicer than city view rooms.”
 of 5 bubbles 579marcell, 26 Mar 2017 | Read review
“Ask for sea facing rooms”
  • View From the lobby
 of 5 bubbles gugs01, 18 Mar 2017 | Read review
“Rooms over looking the harbor are great. This is a must stay at for travelers to Sandakan.”
 of 5 bubbles omegax11, 22 Feb 2017 | Read review
“Get a sea view room”
 of 5 bubbles gribbled, 19 Feb 2017 | Read review
5 of 5