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Four Points by Sheraton Sandakan

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Traveller (1072)
Room & Suite (358)
Pool & Beach (133)
Overview
  • Excellent46%
  • Very good41%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“infinity pool”(126 reviews)
“club room”(19 reviews)
“shopping mall”(56 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,327)
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All reviewsinfinity poolclub roomshopping mallspg membersea viewfish marketcorner roombreakfast buffetfirst floorsulu seamodern hotellocal marketlocal foodwater frontstayed here for nightsturtle islandcomfy bed
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51 - 55 of 1,151 reviews
Reviewed 28 December 2017

The hotel is centrally located--you can see it from anywhere in the city, and you can see the city from the pool. The pool is really nice, and the rooms are decent. The WiFi is not great and the wait times at reception--whether for check-in...More

Thank ab326
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 31 December 2017

Dear ab326, Thank you for your positive comments on your recent experience at our hotel. We have taken the many comments as constructive and look forward to your return visit. We wish you a very Happy and Prosperous new year and hope that you will...More

Reviewed 26 December 2017 via mobile

The breakfast was good but the room was dirty and the pool area wasn’t as nice as I expected. I would expect more from a hotel with this rating. Also we booked a room for three and got a really small room with only one...More

Thank Bjuret
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear Bjuret, Thank you for having stayed with us recently. We are extremely sorry that we could not meet up to your expectations. We are constantly trying to meet higher standards and your feedback has certainly been taken as constructive Hospitably yours, Peter Padman

Reviewed 25 December 2017

We had some last minute hiccups with our original plans in Borneo, but didn't want to lose money our flights or the wildlife opportunities there. We called Four Points and they were able to get us a room the very next day. The room prices...More

Thank J H
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear J H, Thank you for the raving comments about our hotel and our services. We are indeed pleased to hear that you have had a great time with us and that you found our services to be commendable. Please do let your friends and...More

Reviewed 24 December 2017 via mobile

Been trying to contact family & friend's but the web connectivity in the Best Brew (the bar) is totally useless, if you manage to stay connected for more than 2 mins then you must be staff or a genius!!!More

Thank Simon C
Response from Jimmy C, Manager at Four Points by Sheraton SandakanResponded 26 December 2017

Dear Simon, Thank you so much for having selected our hotel. We thank you for your feedback on your recent visit which we have taken constructively. Please accept our most humble apologies for the shortfall in the area that you had encountered. Thank you again...More

Reviewed 23 December 2017

This is a modern unpretentious hotel right on the harbour in Sandakan and next to the fish quay and Market. The rooms are modern if a little spartan but very clean and comfortable. The Breakfast is excellent and the views over the bay are stunning...More

Thank Poppletons
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear Poppletons, Thank you for your positive comments from your recent review. Your feedback is definitely of great assistance and we hope that more readers will make the effort to visit us in the near future after reading your recent post. Wishing you a marvellous...More

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Best Value Properties in Sandakan, Malaysia
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
US$57 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1072)
Room & Suite (358)
Pool & Beach (133)
Dining (112)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
jacslo
31 March 2018|
AnswerShow all 5 answers
Response from Peter P | Property representative |
Yes there are a few floors designated for smokers
1
Vote
john8050
20 February 2018|
AnswerShow all 6 answers
Response from Peter P | Property representative |
The hotel does provide hair dryers and kettles in rooms
1
Vote
30 December 2017|
AnswerShow all 10 answers
Response from Chris G | Reviewed this property |
Sorry, never ate in apart for breakfast (which was good). Along sea front are a row of street cafes - food is good and cheap there. Two towards the end seemed best
1
Vote
Room Tips
"Request a high floor for the view"
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"Don't bother booking a sea view room unless you really want it as most rooms have sea views anyway."
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"Water view better"
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"high fllor with water view"
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