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Four Points by Sheraton Sandakan

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$63*
US$56*
US$63*
US$56*
US$63*
US$56*
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Four Points by Sheraton Sandakan
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1,100 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Sandakan
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Showing 957: English reviews
Uppsala County, Sweden
Reviewed 3 February 2017

This isn’t a budget accommodation but if you have a few extra ringgits to spare it is worth the price. As you could expect from a luxurious hotel it is clean and has all facilities you need, including a bar and direct access to a mall. The pool is very nicely located on the 13th floor with a marvellous view...

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1Thank PeterAhl
Beijing
Reviewed 31 January 2017

The hotel is not. 5 star Delux but a very good 4 star ... only 250 MR for a Sheraton Four points is extremely good value ... Dont expect more than your paying for ... superb views right on the waterfront overlooking islands and mountains ... adjoining a so so shopping mall ...lovely modern hotel , reception , coffee shop...

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2Thank davidgary8
Alberta, Canada
Reviewed 30 January 2017

This is a 5-star hotel. The only problem is its location, surrounded by jam--packed narrow streets. During daylight hours, the streets are jammed solid with cars, so arriving and leaving takes for ever. Once in the hotel, however, the facilities are excellent, and the view from the higher floors over the shoreline are magnificent.

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1Thank Professional-Pilgrim
Management response:

Dear Guest, Thank you for your positive feedback on the hotel and your recent stay. We will address the issue on the traffic congestion with the local municipality and trust that they will re-act accordingly. Thanks and do visit us again, Hospitably yours Peter Padman

Wellington
Reviewed 29 January 2017

We have travelled extensively in Asia and always book club class where we can, as the experience we get interacting with the staff and other travellers in the lounges greatly enhance our holidays. We have met many great personalities and enjoyed wondeful facilities. None of that was present here, we were even questioned at breakfast as to whether we were...

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Helpful?
1Thank radaNZ
Management response:

Dear radaNZ, Thank you so much for your recent feedback on your experience at the Four Points by Sheraton Sandakan. First and foremost, please accept my most sincere apology for the inconvenience and miscommunication with regards to your breakfast arrangement and the poor standard of hygiene observed at the Eatery. We have since contacted the pest control to assist to...

Reviewed 28 January 2017 via mobile

Check in process was extremely slow as we had just arrived late night from a long drive. Expected a much cleaner room to hold up to Sheraton standards as there were stains on the sheets. By the time we got to our room we were too exhausted to even ask for new sheets. Breakfast was great though!! Friendly bell guy!

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Helpful?
1Thank Eye B
Management response:

Dear Eye B, Thank you for your comments on your recent stay where we definitely have to improve on our speed of delivery with much more attention to detail in terms of room cleanliness. We hope that you will give us another opportunity to serve you better and a chance to show you that we are of International Standards We...

New York City, New York
Reviewed 28 January 2017 via mobile

I was excited when I booked this hotel thinking it's by Sheraton and I'm going to get great level of service. Unfortunately I was quiet disappointed with the services of this hotel. 1. House keeping rating 4/10 cause they didn't clean the bathroom well. Dirty cups that I placed in the sink was placed back on the counter without washing....

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Helpful?
1Thank AKrulzNY
Management response:

Dear AkrulzNY, Thank you for having stayed with us recently and we thank you for responding with your comments which we have taken constructively as we are continuously striving to improve. The standard of cleanliness is indeed of concern and we apologize for the negligence and lack of attention. We certainly have failed in our attempt to provide the basic...

Auckland, New Zealand
Reviewed 28 January 2017

The room was quite spacious with 2 double beds provided for twin rooms, this was perfect for our family of 3. The breakfast was decent, and service at reception and concierge was really good too. The only downside was the amount of rubbish that was floating on the harbour right outside the hotel, ruins the beautiful view from the room....

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Helpful?
1Thank mmsmith2017
Management response:

Dear mmsmith2017, Thank you for your comments received after your recent stay with us. The comments have indeed been very motivating and have been cascaded to our associates. Your concern on the cleanliness of the waters around the vicinity of the hotel have also been raised with the local municipality. It is a case of educating the residents in the...

Auckland Region, New Zealand
Reviewed 26 January 2017

This hotel is in an excellent location if you want a hotel in the centre of Sandakan. The reception and restaurant are smart and promise high quality. The standard of the room housekeeping was so poor that we requested another room. The second room was better but not up to what you expect. The staff are helpful. Views from the...

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Helpful?
2Thank SF1213114
jul-ladja, Front Office Manager at Four Points by Sheraton Sandakan, responded to this review

Dear SF1213114, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Sandakan with us. As the cleanliness and comfort of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in...

Ayr, United Kingdom
Reviewed 24 January 2017

Excellent situation on the waterfront. The room and shower room were spacious and clean. Perhaps not up to the standard of other Sheratons. Check in was a little slow and there were little details... On the first day we requested a teaspoon and another tall tumbler. Four days later they still hadn't turned up. We eventually 'borrowed' a teaspoon from...

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Helpful?
1Thank R_A617
jul-ladja, Front Office Manager at Four Points by Sheraton Sandakan, responded to this review

Dear R_A617, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Sandakan. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for some issues...

Kuala Lumpur, Malaysia
Reviewed 22 January 2017

On 10 January 2017, we arrived at the Hotel around 4pm for 2 nights stay. This hotel is conveniently located at the waterfront amongst streets of shops & eateries, a Wet Market nearby and it is linked to a Shopping Mall. It took quite sometime for the Front Desk to check us into Deluxe Room 2401. The Room was clean,...

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Helpful?
2Thank WorldGlutton

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
The Eatery
The Eatery
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 

Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: $70 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sandakan staff and other travellers.
17 questions
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Singapore, Singapore
9 months ago

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Questions? Get answers from Four Points by Sheraton Sandakan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book water view room and executive club access”
815nicolea, 26 Apr 2017 | Read review
“Worth paying the extra for a sea view”
Annon186353, 25 Apr 2017 | Read review
“VERY early fruit market and the resultant comings and goings on the east side, so perhaps try to have a room as far up as you can get.”
MOONWILLOWScotland, 24 Apr 2017 | Read review
“Ask for a room with a view!”
msblub, 22 Apr 2017 | Read review
“don't eat eggs or pancakes for breakfast as they used corrupted recycled oil”
laakk, 20 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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