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This is Ajegun standard hotel that Asky airline decided to lodge the passengers they bumped off the flight to Lome due to over booking. On entering my assigned room, it looked dirty, bed was not made and there was no towel. I figured it hasn’t...More
1 Thank Kemi A
Response from STEPHANE C, General Manager at Ibis Lagos AirportResponded 1 week ago
Hello Kemi A,
Thank you for reaching out to us and letting us know we dropped the ball.
Please accept our sincere apology for the inconvenience you experienced in respect to the room status.
Our goal is guest satisfaction and we clearly failed to deliver....More
If you are stuck in airport for flight delay or cancelled, probably this will be your destination. Nice business hotel, delivers what it promises. Friendly staff, decent dinner and breakfast menu. It has a good swimming poolMore
Response from STEPHANE C, General Manager at Ibis Lagos AirportResponded 2 weeks ago
Thank you for taking the time to review your stay with us.
We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. I am very pleased to hear that our staff made your stay pleasant....More
I was here for about a month, buffet for breakfast and dinner were the same, old and stained rugs, bar and restaurant always out of basic items. Customers were limited to choices on what to have during meal request and staff were constantly harrassing customers...More
1 Thank ukemeabasi
Response from STEPHANE C, General Manager at Ibis Lagos AirportResponded 4 weeks ago
We are truly sorry your experience was not to your satisfaction.
We are looking into the issues mentioned and doing everything we can to correct it as soon as possible, for you and for future guests. This is not the way we do...More
That was short stay for 1 day. Rooms are well maintained and spacious. Food are good. Good Parking area. Safe and sound hotel with security. But need to improve some things like staff and some ammanities. Other 5 stars.More
1 Thank Vijay K
Response from STEPHANE C, General Manager at Ibis Lagos AirportResponded 19 March 2018
Hello Vijay K,
We really appreciate that you took the time to share details about your recent visit to our location.
Thank you so much for taking a few moments to let us know how we are doing.
Reading your review was of great encouragement...More
I missed my flight and got in touch with the hotel to reschedule my booking but they were adamant I wasn't getting my money back- Even if I cancelled- Whatever you pay is non refundable- I'd advise you don't prebook as unforeseen circumstance can mean...More
Response from STEPHANE C, General Manager at Ibis Lagos AirportResponded 5 February 2018
First allow me to apologize for any inconveniences you experienced.
We love what we do and we want for every customer to have the best possible experience.
We are looking into this issue and hope to resolve it promptly and accurately.