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Hotel Mermaid & Club

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Hotel Mermaid & Club
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1,402 Reviews from our TripAdvisor Community

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Showing 1,292: English reviews
UK
Reviewed 1 week ago

Traveled here last month as group of 11 for my daughters wedding, which the hotel hosted. Everything went well and the hotel delivered everything we had hoped for. Food was great with a wide variety of cuisines which would suit all tastes I'm sure. The main selling point of this hotel is the service which is fantastic across the board,...

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Helpful?
4Thank BigJohnnyHeff
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you for choosing Mermaid Hotel and Club to host your wedding and for taking the time to write such a great review. We are delighted to hear of your experience with us, especially with regards to your comments on the service provided by our team and the tasty food which will be shared with them. The property itself does...

Waterlooville, United Kingdom
Reviewed 1 week ago

Stayed 9 nights here at the Mermaid that became our home from home. Had a Superior Sea View room which was lovely and clean, with a great view of the beach through the coconut palms. The room was cleaned and turned down every day, and the 'animal' towel creations on the bed with scented flowers were fantastic. The food was...

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Helpful?
5Thank Gary T
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Many thanks for taking the time to write back to us with such a great review from your stay with Mermaid Hotel and Club. It's splendid to read that you enjoyed your time with the entire experience we have to offer. Your comments on room cleanliness and attractive service provided by the staff especially pleasing to hear and we will...

Kent, United Kingdom
Reviewed 1 week ago

A great 8 days in the sun. Club Mermaid lived up to all the reviews that we had read and we had a great break over New Year. It was hard this morning not walking down to a fabulous breakfast buffett and actually having to make my own tea! Clean and very well run, the staff make the place without...

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Helpful?
1Thank Rory F
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you ever so much for taking the time to write back to us with your feedback from your recent visit to Mermaid Hotel and Club. We are pleased to hear your comments on the overall experience at the property and that you were able to make it to our New Year's Eve with the fabulous DJ Entertainment which was...

Coventry
Reviewed 2 weeks ago

We are on holiday at the moment in Sri Lanka and stayed again at the Mermaid Hotel. The refurbished rooms look really good and it was good to have a little better Wifi. Food excellent with a good choice and chef takes time to ask you whether everything is to your liking. The manager is friendly and approachable and would...

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Helpful?
2Thank L B
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you for taking the time out to give us such a pleasant review from your recent experience at Mermaid Hotel and Club. We truly value all our guests thoughts especially when it leaves us with room for improvement as it helps us eradicate such problems. My apologize for any distress it may have caused you in getting into the...

Reviewed 2 weeks ago via mobile

This is a three star rated hotel but with five star service. The welcome was perfect, a nice cup of tea! The rooms are spacious, clean and comfortable. Each room has a mini bar, air con and a kettle and the shampoo and shower gel provided are also great and of excellent quality. The all inclusive deal is great with...

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Helpful?
2Thank Suzy O
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you for taking the time out to give us such a pleasant review from your recent experience at Mermaid Hotel and Club. We're glad to hear that you were fully comfortable with all our facilities and feedback on the service, which we will be sure to pass on to our team. We hope to have you stay with us...

Colombo, Sri Lanka
Reviewed 2 weeks ago

We had stayed at Mermaid Hotel in November and took two rooms. Had a lovely stay. Staff was friendly and helpful. Front office manager Tharangi was very helpful throughout our stay. Rooms were comfortable. Food was tasty and children friendly hotel. We highly recommend this hotel and one of the best resorts in Sri Lanka.

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Helpful?
1Thank yas200783
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you ever so much for taking the time to write back to us with your feedback from your recent visit to Mermaid Hotel and Club. We are pleased to hear your comments on food and friendly service as it continues to be a highlight for many guests from around the world and we're glad to hear that you concur....

Wales
Reviewed 2 weeks ago

Excellent hotel, clean + tidy, marvelous food huge choice, the chief executive chef met the guests every night (made me a special personalised curry) even though it was all inclusive buffet style, friendly hardworking staff, everybody always smiling, nothing too much trouble for anyone. Grounds and pool kept immaculate, spa treatments were very professional and had excellent healing qualities. We...

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Helpful?
1Thank carys807
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Many thanks for taking the time to review your recent time with us, we're so pleased you had such memorable stay at Mermaid Hotel and Club and truly appreciate all the lovely comments you've made . It's also great to read your thoughts on our dedicated team which we will be sure to pass on to our team. We hope...

Reviewed 2 weeks ago

Really friendly hotel with a great atmosphere. Fantastic location right on the beach. We had a very relaxing time here. One point to notice is that noise and music from the bar does carry to the rooms over looking the pool so if you prefer an early night ask for a room over looking the beach

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1Thank Max B
Reviewed 2 weeks ago

I came to know this hotel through one of friend whose words are indeed true.Yes..very nice rooms with sea view. We had a good time over there and enjoyed a lot. Staffs are very kind and helpful. Had a good time on the beaches too

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2Thank Parthasarathy M
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you ever so much for taking the time to give us such a great review and rating from your time at Mermaid Hotel and Club. We are delighted to read that you enjoyed the location that we are lucky to have and agree with you that it truly is one of the best beach to enjoy.

London, England, United Kingdom
Reviewed 2 weeks ago

Just returned from a seven day stay at Mermaid over the festive period. Everything about this hotel was exceptional from the spacious refurbished standard room to the well maintained grounds and pool. Facilities kept you entertained (darts board,cricket area, separate volleyball pool, pool & table tennis, gym & spa (max £22 pounds for 1hr treatments) The sunbeds were better than...

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Helpful?
3Thank Priti T
Ajith W, General Manager at Hotel Mermaid & Club, responded to this review

Thank you so much for taking the time to give us such a delightful review from your most recent visit to Mermaid Hotel and Club. We value all our guests comments and yours in particular was a delight to read as it does appear as though you enjoyed the entire experience we have to offer and we hope you were...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Mermaid Hotel & Club lies on the golden sands of Mahawaskaduwa; a cosy fishing village in the city of Kalutara which is of religious significance, just 24 miles south of Colombo and 45 miles from the International airport. It is cleverly nestled in a vast coconut grove along a stretch of golden, sandy beach; a perfect get-away for sun, sand and sea lovers. ... more   less 

Additional Information about Hotel Mermaid & Club

Address: Mahawaskaduwa, Kalutara 12000, Sri Lanka
Region: Sri Lanka > Western Province > Kalutara
Price Range: $195 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Mermaid & Club 3.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hotel Mermaid And Club
Resort All Inclusive Mermaid
Mermaid Hotel Sri Lanka
Hotel Mermaid & Club Sri Lanka/Kalutara
Hotel Style:
#1 Romantic Hotel in Kalutara
#1 On the Beach Hotel in Kalutara
#1 Family Hotel in Kalutara
#1 Spa Hotel in Kalutara
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mermaid & Club staff and other travellers.
124 questions
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Questions? Get answers from Hotel Mermaid & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The deluxe and superior sea view rooms are worth a few extra £££'s more”
 of 5 bubbles gazzatill, 7 Jan 2017 | Read review
“Ask for room away from entertainment”
 of 5 bubbles 467LB, 4 Jan 2017 | Read review
“all rooms very good ranging from partial or full pool and grounds view to full sea/partial sea view”
 of 5 bubbles carys807, 3 Jan 2017 | Read review
“seaview rooms are quieter than poolside rooms”
 of 5 bubbles PritiT, 2 Jan 2017 | Read review
“Best customer service we ever had”
 of 5 bubbles ganapavi, 28 Dec 2016 | Read review
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