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Tourmaline Hotel

392 reviews
#23 of 58 Hotels in Kandy
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Traveller (261)
Room & Suite (94)
Dining (20)
Overview
  • Excellent35%
  • Very good44%
  • Average15%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (392)Write a Review
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All reviewscandle lightingshuttle busshared swimming poolcomplimentary fruit basketon arrivalsri lankamountain topstaying at this hotelother hotelshotel offerstuk tukpleasant staygreat viewlovely hotelset menubuffet spreadour honeymoon
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1 - 5 of 296 reviews
Reviewed 4 days ago

This is the worst hotel i have stayed in. We stayed there for one night, went out for dinner and no one could even give us directions to the hotel, took a taxi and the guy was charging us more that the regular rate. We...More

Thank Merlinder K
Response from Anura B, General Manager at Tourmaline HotelResponded 2 days ago

Dear Guest, We treat all our guests with due respect. We regret very much for the staff comment at breakfast and you can be rest assured that proper action will be taken immediately. However I regret to inform you the Taxi charges, should have been...More

Reviewed 1 week ago

We stayed here for two nights as part of a tour. Nothing was too much trouble for the wonderful staff. The room was lovely, very clean and large with a good ensuite, and the views are stunning. This hotel is on the top of a...More

Thank theresalwaysone
Response from Anura B, General Manager at Tourmaline HotelResponded 1 week ago

Dear Guest, We wish to thank you for the kind compliments which recommend us to other travelers. We are truly glad to learn that, you have found the hotel view to be attractive and the cuisine offered at Hotel Tourmaline was outstanding! Regarding your comment...More

Reviewed 2 weeks ago

Spectacular views and sunrise and sunset can be enjoyed from this hotel! It is a short drive into town (around 15minutes). Check in was a bit too long, we were tired from the 6 hour journey prior and didn't really need the tea, it felt...More

Thank flighttripper
Response from Anura B, General Manager at Tourmaline HotelResponded 2 weeks ago

Dear Guest, Thank you for taking time to place your feedback followed with your stay with us. With pleasure we have noted that our stunning views, friendliest service and delicious cuisine were up to your satisfaction and at the same time we are glad to...More

Reviewed 2 weeks ago

The reception was good but as with all hotels in Sri Lanka is very slow. One problem is the hotel is very isolated at the top of a hill giving good views but nowhere to walk to. There are no lifts this can cause problems...More

Thank Goodhotels
Response from Anura B, General Manager at Tourmaline HotelResponded 2 weeks ago

Dear Guest, Truly sorry for the mistake, as the restaurant staff have thought you were travelling together. We generally do not serve buffets at the Tourmaline, but at times certain guests request for a buffet and we are compelled to serve same at the restaurant,...More

Reviewed 4 weeks ago via mobile

We arrived at this hotel after a long tiring drive, and were greeted by very helpful reception staff, offered a cup of tea and completed the signing-in procedures. We were then taken to our rooms on the third floor (no lifts, but lots of stairs!)....More

Thank PeterBri
Response from Anura B, General Manager at Tourmaline HotelResponded 4 weeks ago

Dear Guest, Thank you for the constructive comments made on trip advisor. We are just 1.6 km away from the city, but we offer you noise free, fresh air environment with beautiful views. All rooms are with bath tubs and we have provided hand railings...More

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Shuttle Bus Service
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
US$108 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Kandy
#7 Spa Hotel in Kandy
#9 Romantic Hotel in Kandy
#11 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Kandy
#7 Spa Hotel in Kandy
#9 Romantic Hotel in Kandy
#11 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (261)
Room & Suite (94)
Dining (20)
Pool & Beach (7)
Family and Play Areas (3)
Questions & Answers
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sunsearchers1982
29 October 2015|
AnswerShow all 4 answers
Response from SarathSal | Reviewed this property |
sorry, there will be driver accommodation in Taumaline
0
Votes
Cedric324
6 February 2015|
AnswerShow all 4 answers
Response from MIKE J | Reviewed this property |
tourmaline@mclarenshotels.lk reservations@mclarenshotels.lk +94 81 7 389 000 Fax +94 81 2 232 327 There is also +94 81 2224172 Fax +94 81 2232073 It depends which literature is up to date that has their contact details on.
1
Vote
Room Tips
"Higher have the best views!"
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"No lifts in hotel"
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"When booking specify on Tourmaline or they will chuck you in Topaz which is less comfy."
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"Choose a High floor"
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