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Tourmaline Hotel

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#24 of 62 Hotels in Kandy
Certificate of Excellence
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327 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Kochi (Cochin), India
Reviewed 13 April 2016

The reception on arrival after a tiring long journey was soothing with the ever helpful Mr. Jagath and impressively competent Ms. Niroshi almost taking charge of me and my colleague. The room and the furniture and fittings looked fine. Much later we realised that the glass partition between the room and the wash room was transparent and the bamboo curtain...

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Helpful?
1Thank Anand G
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Colombo, Sri Lanka
Reviewed 11 April 2016

Great place ,in such a beautiful location up in the hills - we were treated to a view of the mist and clouds hanging around the surrounding hills in the most magical way.Not only that but also the risen of the sun in the morning. From the very first moment, the service we had was excellent.We had a lovely welcome...

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Helpful?
Thank ApsaraK7
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

peterborough UK
Reviewed 24 March 2016

This hotel is twined with Hotel Topaz,which shares the hill top, so there are lots of facilities, tennis court, swimming pool and children's play area. On an organised tour here so not a lot of free time but I did manage a swim, it's a good size pool. The rooms were spacious, the breakfast and dinner buffet very good, free...

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Helpful?
Thank cjwlutton
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

East Sussex
Reviewed 12 March 2016

Stayed here for 1 night on our cultural tour of SL.It is at the top of a hill & overlooks Kandy. We were upgraded to a suite with a jacuzzi in the bathroom! Room was fab, large room with a dining area,& settees, large bedroom, massive bed, huge picture windows with view across the valley. All very tastefully decorated &...

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Helpful?
Thank Silverladymj
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Hyderabad, India
Reviewed 9 March 2016

this hotel awesome and food is very good and staff are very much helpful and service is very much fast its worth for the money and rooms r very much decent and good scenic view from the room and amazing hotel

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Thank VNR12345
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Reviewed 6 March 2016 via mobile

Spacious room !! Amazing ambience !! Delicious food !! our room was very cozy equipped with all modern facilities. .. We really enjoyed our dinner and breakfast at their restaurant. I really appreciated the way they had served the delicious food ; presentation , hospitality etc . We really liked thier buffet spread but again little veg choices, so Chef...

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Helpful?
Thank Lovey A
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Singapore, Singapore
Reviewed 16 February 2016

Situated on a hill not too far from the central part of Kandy, the Tourmaline is a small hotel that will cater for business travellers as well as tourists. The room was spacious and although furniture was simple, everything you need is available and working well. Cleanliness was very good, the bedsheet and towels fresh and the bed comfortable. The...

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Thank Tantiko
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Grimsby, United Kingdom
Reviewed 14 February 2016

set on a hill side overlooking Kandy, well away from the noisy and heat of the city. You can actually see and hear birds. Located within a residential area on small roads so very quiet. Take a tuktuk into Kandy for around 300 rupees(less than £2.50) just by walking out of the hotel and picking one up on the road....

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Thank julie t
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Doha, Qatar
Reviewed 2 February 2016

Great hotel. We arrived quite early (8.30 am) but the manager (Michelle) got our room ready in 30 mins. We were served tea while we waited. The room (311) was very nice, clean with great views of the town and the mountains. Toiletries, hot water all good. Wifi was decent. In the evening they sent us a fruit plate with...

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Helpful?
Thank hkaamir
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Cape Town, South Africa
Reviewed 2 February 2016

The hotel is old and showing signs of beginning to fall apart. It was like walking into the 70's.They showed me to a room with a single bed and a shower over the bath. It is not what you expect for the prices they charge.. On the plus side, the staff were very friendly and organised a transfer for me...

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Helpful?
Thank Wanderlust_db
Anura B, General Manager at Tourmaline Hotel, responded to this review

There are some unacceptable comments like these purely because the guest wanted to check out after two days when the booking was made for three days. If this was informed at the beginning or given an indication the hotel would take efforts to sell the room, and allow the guest an early departure. Last minute the hotel had no choice....

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 

Additional Information about Tourmaline Hotel

Address: Aniwatte, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy
Price Range: $128 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tourmaline Hotel 3.5*
Number of rooms: 24
Reservation Options:
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Hotel Style:
#5 Business Hotel in Kandy
#10 Spa Hotel in Kandy
#13 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Tourmaline Hotel staff and other travellers.
3 questions
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Questions? Get answers from Tourmaline Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe rooms have decent view of the hill”
 of 5 bubbles rahul46329, 9 Oct 2016 | Read review
“Nothing I can say, I think they were all tired looking.”
 of 5 bubbles PaulN256, 16 Sep 2016 | Read review
“we had a twin room facing away from the city”
 of 5 bubbles sarahmL5237AB, 9 Aug 2016 | Read review
“Just don't bother. Basil Fawlty School of Hotel Management Graduates.”
 of 5 bubbles JayM579, 9 Jul 2016 | Read review
“Room 106 and 107 combination is best suited for families and friends circle”
  • View from second floor room
 of 5 bubbles tjjohn, 8 Jul 2016 | Read review
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