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Cinnamon Citadel Kandy

TravelocityUS$90*
View Deal
#5 of 54 Hotels in Kandy
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$215*
US$90*
US$215*
US$90*
US$97*
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,364 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
Reviewed 8 April 2016

My stay was very nice at Cinnamon Citadel, comfortable rooms, nice food with wide range of selections and i love the view i had in my room.also there were know time waste to check in. better if i could stay few more days but unfortunately i did not had time since i came for a official meeting. really good

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Helpful?
Thank Charles N
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share you experience on your recent stay with us . It was indeed a pleasure to have you with us.We also would like to thank you for highly recommending us on all aspects on TripAdvisor .we are glad to know that you had a memorable stay with us . We...

Martley, United Kingdom
Reviewed 8 April 2016

Spent only 1 day of our Sri Lankan holiday here - would like to have stayed longer. A beautiful hotel overlooking the river and the rooms were really smart, modern and clean. The pool was lovely with a great view over the river. Food was great and the service was very good.

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Helpful?
Thank phutchens1
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your review on TripAdvisor . All of us at Cinnamon Citadel Kandy are happy to note that we were able to make your holiday a memorable one . We are glad that you enjoyed all our facilities especially the culinary experience . Once again we thank you for your...

Edinburgh
Reviewed 8 April 2016

Nice hotel for our two night stay in Kandy as part of our 10 trip trip to Sri Lanka. We had the buffet dinner which was very nice with both local and western cuisine. The lady running the restaurant was incredibly nice too. The rooms were nice and adequately provided for with plenty of water provided. The bar area and...

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Helpful?
Thank CaptainsWife1
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time share your comments on TripAdvisor . It was nothing but a pleasure to have you with us. We are happy to have left a lasting impression of our hotel in your memory. We are so pleased that we were able to make your holiday, just the way you wanted it to be....

London, United Kingdom
Reviewed 8 April 2016

This was probably our least favourite hotel during our time in Sri Lanka. The public areas are light, bright and spacious but the bedroom was a little bit plain. Our room had a balcony overlooking the river, which was nice. The food was good but again, not as memorable as the other hotels during our trip. The buffet area was...

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Helpful?
Thank CarolineStew
FowmeIBRAHIM, Assistant manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Tunbridge Wells, Kent, England
Reviewed 6 April 2016

Initially the hotel looked splendid. Excellent location albeit some miles from Kandy itself. Public areas, reception, garden views towards the hotel are all superb. But looking closer it a very big disappointment. Bedroom 289 is what you would have expected in a two star hotel. It is totally unacceptable for a so-called five star establishment. Stains were everywhere, on wooden...

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Helpful?
Thank Gerald-TW
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Colombo, Sri Lanka
Reviewed 6 April 2016

Had a wonderful time at Cinnamon Citadel. The room were very good, comfortable and well equipped. We got rooms closer to reception so the view was not that great, but I believe the other wing will have better view closer to the river. The food was very good, keeping up with the Cinnamon standard.

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Helpful?
Thank tamalean
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Reviewed 6 April 2016 via mobile

We were warmly welcomed by the staff. Welcome drink given promptly and with a smile. The room was super cozy and amenities were just right. Our room was overlooking the river and we ordered from room service which made the evening even more pleasant. Their breakfast buffet had a good variety and the staff were prompt in doing their work.

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Helpful?
Thank Anisha S
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about food and breakfast buffet. It would be such a pleasure to welcome you back to cinnamon citadel Kandy With much...

Dubai, United Arab Emirates
Reviewed 5 April 2016 via mobile

We stayed as a family of five and found the hotel to be a good base for visiting the area. The breakfast and dinner buffet was very good quality for Sri Lanka, the pool is a good size and a great setting. Service is friendly but the quality of English of the employees was variable so sometimes orders weren't quite...

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Helpful?
Thank Robin A
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Dubai, United Arab Emirates
Reviewed 4 April 2016 via mobile

My son and his football team stayed here for 2 nights and the staff were so helpful . Rooms were comfortable and the restaurant was very good. The view from the pool bar and the restaurant was highlight.

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Helpful?
Thank Dippa64
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Melbourne, Australia
Reviewed 4 April 2016

Overlooked the river- relaxed. Restaurant meals good- service slightly patchy but staff eager to please. Room clean and comfortable with renovated bathroom. We were able to get two interconnecting rooms for our family. A little out of Kandy - a respite from the traffic chaos.

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Helpful?
Thank Trudi21
FowmeIBRAHIM, Assistant Mnager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Warm greetings from Cinnamon Citadel Kandy. Thank you for your brief review on trip advisor following your recent visit to Cinnamon Citadel Kandy. Costumer service is the number one priority at citadel. We drive to make our guest happy and to leave the hotel with happy memories. Your comments are encouraging and we will share with among our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: $93 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If climbing stairs are a problem ask for a room close to the lobby”
firstlast154974, 20 May 2017 | Read review
“Go for deluxe otherwise its a lot of stairs to go up and down.”
646hayleyw, 16 May 2017 | Read review
“Request for One large bed, rooms in an upper floor for better views”
malinkaw2015, 3 May 2017 | Read review
“I think all rooms have a great view, but if not, pick a room that looks across the swimming pool to the forest.”
TuhinaS, 2 May 2017 | Read review
“Best views are overlooking the pool area and river beyond.”
HertsHearts, 27 Apr 2017 | Read review
5 of 5
Travelocity
US$90* /night
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Hotels.comUS$90
Booking.comUS$97
AMOMAUS$215
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Prices are for 1 room, 2 adults
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