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Cinnamon Citadel Kandy

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Traveller (1957)
Room & Suite (523)
Pool & Beach (337)
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Overview
  • Excellent40%
  • Very good44%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“the river”(684 reviews)
“sri lanka”(223 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,801)
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2,238 results
Traveller rating
924
923
273
69
49
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924
923
273
69
49
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantsuperior roomswimming poolfruit batsbuffet styleour honeymoonhalf boarddinner buffetlovely poolpublic areashotel is situatedstayed longertwo nights
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381 - 385 of 2,238 reviews
Reviewed 27 April 2017

What can I say, lovely staff for whom nothing is too much trouble. Wide range of food, buffet but always something which can be prepared for example a salad where you chose the ingredients and it is dressed whilst you watch, likewise for omelettes at...More

Thank HertsHearts
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 28 April 2017

Dear Guest, Thank you for sharing your comments on Tripadvisor. It is a pleasure to know that your experience has been simply amazing. Naturally, we are delighted that you appreciated our team’s heartfelt hospitality, even more so knowing that we lived up to high expectations....More

Reviewed 27 April 2017

I loved everything abt this place , rooms r Very specious n different wooden ambience. we checked in at night couldn't figure out much n in the morning we went to balcony -such a mesmerising view hills on one side and river on d other...More

Thank care17j
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 28 April 2017

Dear Guest, It’s always a delight to read a positive feedback from our guest. Thank you for taking the time to share your detailed feedback on TripAdvisor. I am so impressed and I would like to extend my sincerest gratitude for taking the time and...More

Reviewed 26 April 2017

This hotel is off the course from Kandy, which makes it ideal because Kandy is a very busy and noisy town. This hotel is a great respite. At the foothill, the Kandy town is scenic, and Cinnamon Citadel accentuates that beauty because of its location,...More

Thank Sahilbanga
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 27 April 2017

Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have a great time with us, and I’m happy to learn we succeeded. Thank you for your kind words and recommendations...More

Reviewed 23 April 2017 via mobile

The Cinnamon Citadel is definitely a great choice in Kandy! The rooms and the pool are amazing. The breakfast we had there was one of the best we had in Sri Lanka. The location is a little offsite but the view on the river completely...More

Thank Sabine D
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 24 April 2017

Dear Guest, Thank you for taking the time to post your review on TripAdvisor. I am pleased to read that you had an excellent stay with us and that the service of my team met all your expectations. The team and I do hope to...More

Reviewed 22 April 2017

This hotel is lovely, right on the river. Great views from our balcony and rooms were oh a high standard and very clean. We even had an elephant made of towels on our bed, which was a lovely touch. Great selection for breakfast and dinner....More

1  Thank Emily P
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 24 April 2017

Dear Guest, Greetings from all of us at cinnamon citadel Kandy! Thank you for taking the time to post a review on TripAdvisor. We are pleased to hear that you enjoyed your stay with us. Thank you for admiring the resort as well for the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$68 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1957)
Room & Suite (523)
Pool & Beach (337)
Dining (199)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"River view room"
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"Go for a suite"
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"Any room at top floors which facing the river would be good."
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"River View"
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