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Cinnamon Citadel Kandy

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#6 of 58 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,312 Reviews from our TripAdvisor Community

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Showing 1,835: English reviews
Doha, Qatar
Reviewed 7 February 2016

As part of our package we stayed Cinnamon Citadel Kandy 5th Feb 2016, good food to suit both pan Asian and European taste, great staff incredible warm and friendly. we arrived after a very busy day the staff were patient and helpful ensuring our need were met.

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1Thank LloydMustgo
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

West Malling, United Kingdom
Reviewed 7 February 2016

This hotel is in a great location by the river, and is a great spot to relax before or after hitting chaotic Kandy! We only stayed one night and ate in the a la carte. It was the best food I've had whilst in Sri Lanka, delicious! It's also a little cooler here so, with the riverside position, offers a...

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Thank JaimieeandSam
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Sunny greetings from Citadel and thank you for your wonderful review of Cinnamon Citadel Kandy following your recent visit. I am happy to read such beautiful praises about the resort and I am glad your rating of how excellent our food was, made your stay enjoyable and gave you fantastic memories of your vacation. Your comments have been...

Poole, United Kingdom
Reviewed 6 February 2016

this hotel was the best I had stayed in throughout the whole of SL wonderful bedroom overlooking the river which you need to ask for the pool area was amazing and bar area the reception had wonderful wall coverings and tiles The staff were not rude but not as friendly as in the Hilton the restaurant had a cold room...

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Thank KJU890
FowmeIBRAHIM, Assistant Mnager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your wonderful review of Cinnamon Citadel Kandy and I appreciate that you are sharing it here in Trip Advisor. I am delighted to learn that you had a great holiday and enjoyed the resort in general as well as the variety of offerings we extend to our guests. It was truly a pleasure to be...

Guildford, United Kingdom
Reviewed 4 February 2016 via mobile

Public areas are lovely. Room smaller than elsewhere. Black tiled bathroom not to our taste. No tissues, face flannels, bathrobes, slippers etc. So fairly basic. Staff friendly until something goes wrong. (Returned exhausted from a day sightseeing to find 4 men in our room fixing a curtain rail. Front desk attitude was, basically 'tough' until we made a fuss and...

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Thank Chris S
FowmeIBRAHIM, Assiatant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your review on Trip Advisor following your recent stay in the cinnamon Citadel Kandy. Your honest feedback is very vital for us to rectify the gray areas. Thank you once again. Issues highlighted were taken very positively on board & we will make all necessary arrangements to remedy the matters Thank you and we hope...

London, United Kingdom
Reviewed 1 February 2016 via mobile

We spent 2 days at the hotel at the start of our honeymoon. It was situated in a quiet area overlooking the river. A definate if you are looking for peace and solitude. The chef Khan had a knack for cooking up good Indian food. Thumbs up. Recommended for a short stay.

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Thank TiNa0180
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Melbourne, Australia
Reviewed 1 February 2016

With beautiful river views and excellent service my family and I truly enjoyed our stay at Citadel Kandy. The customer Service, food and amenities are excellent for a relaxing getaway. I highly recommend this hotel. It provided us with a peaceful and comfortable place to come back to after a day in the busy bustle of the Kandy City.

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Thank Andrea R
FowmeIBRAHIM, Assistant Manager Opearations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, It was a great pleasure having had the opportunity to be of service to you. Thank you for the review posted on Trip Advisor. It was pleasing to note that you overall enjoyed your stay and It would be great having you back with us for a longer stay to give you a memorable experience renowned for Cinnamon.

London, United Kingdom
Reviewed 31 January 2016

great location for a hotel overlooking the river. but to be honest our room was large but very dark , the patio had paint tins on it when we arrived , there were removed but highlighted that the room need work on it . this was a shame as the hotel looked wonderful . the food was cold which is...

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Thank steve m
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, It was a great pleasure having had the opportunity to be of service to you. Thank you for the review posted on Trip Advisor. Sorry to note the inconvenience caused with rooms & food. Please be assured that we will look into the concerns with the aim to avoid repetition. it was otherwise pleasing to note that you...

hertford
Reviewed 31 January 2016

Good location near Kandy. A quiet, comfortable, clean place to stay in a bustling city. Our was upgraded to one with a river and garden view. Good food. Very friendly staff, always courteous and helpful.

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Thank mands09
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Edinburgh, United Kingdom
Reviewed 30 January 2016 via mobile

As others have said the views from this hotel are pretty good across the river. The grounds are reasonable and the rooms are OK and clean. We did ask for a hotel in Kandy where we could walk into the city, it's just not feasible from this hotel. When we were unpacking in our room we noticed there was no...

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Thank united33
FowmeIBRAHIM, Assistant Mmanager operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I would like to thank you for the wonderful & detail review posted on Trip Advisor after your stay at cinnamon citadel Kandy. Also thank you for the wonderful comments on our rooms, food and the team I work with and I will not miss to share your comments with all the hotel associates. Thank you once again...

King's Lynn, United Kingdom
Reviewed 30 January 2016

Our second Cinnamon Lodge and a much larger hotel but set by a large river it has fantastic views. We were lucky to have a balcony overlooking the river and the native birds were delightful, we particularly liked the long white tailed Indian flycatchers. We enjoyed our stay and recommend. Update Jan 2016: Currently £1 gets you about 200 rupees...

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Thank tyketyke
FowmeIBRAHIM, Assistant Manager operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I would like to thank you for the wonderful & detail review posted on Trip Advisor after your stay at cinnamon citadel Kandy. Also thank you for the wonderful comments on room location, view and the team I work with and I will not miss to share your comments with all the hotel associates. Your comments will definitely...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $129 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a river view”
 of 5 bubbles manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
 of 5 bubbles kalindid_12, 1 Mar 2017 | Read review
“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
5 of 5