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Cinnamon Citadel Kandy

2,662 reviews
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(653 reviews)
“sri lanka”(252 reviews)
“lovely hotel”(89 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (2,662)Write a Review
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873
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All reviewsthe riversri lankalovely hotelbuffet restaurantmain restaurantswimming poolsuperior roomour honeymoonhalf boardlovely poolstayed longerhotel is situatedpublic areastwo nightsbreakfast and dinnerwelcome drinkrestaurant staff
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471 - 475 of 2,130 reviews
Reviewed 15 September 2016

The hotel is set next to the beautiful quiet location next to the river, away from the hustle and bustle of Kandy. We stayed for one night. Our rooms were apparently upgraded and whilst they were well appointed and modern they seemed quite dark. The...More

Thank RachelA159753
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 16 September 2016

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Have a pleasant day !!!!

Reviewed 14 September 2016 via mobile

We stayed in this hotel when we visited Kandy during the perahera. This is the busiest time of year for the city with people lining the streets overnight. The traffic and flow of people was intense, which made this hotels location absolutely perfect, a short...More

Thank JustinLGT
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 15 September 2016

Dear Guest, Greetings from all of us at cinnamon citadel Kandy! Thank you for taking the time to post a pleasant review on TripAdvisor. We are very pleased to hear that you enjoyed your stay with us. Thank you for admiring the resort. Thank you...More

Reviewed 14 September 2016 via mobile

This hotel ticks most of the right boxes. Being a little out of Kandy, and beside the river, it is a quieter haven. The staff were very friendly and helpful. The rooms are spacious with all the facilities necessary for a pleasant stay. We had...More

Thank AnneandArk
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 15 September 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 13 September 2016

If you are nature lover and need a serene, calm stay in the lap of nature, this is the place. Bit away from the city centre but best place to stay. Rooms are bit old but well maintained, staff is very co-operative, food is awesome....More

Thank ASH0215
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 15 September 2016

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 12 September 2016 via mobile

Hotel, room view and location it is nice. If you want to enjoy the morning staff noise as much as the environment this hotel is for you !!! Woke up at 7am by housekeeper thinking an elephant procession was undergoing over the corridor.More

Thank Matthieu A
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 13 September 2016

Dear Guest, Thank you for sharing your valuable comments on Tripadvisor. We are happy to note that you liked the location that we are situated in. We also would like to thank you for your constructive feedback and this would assist us in taking necessary...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$132 - US$947 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$947 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Dining (194)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
0
Votes
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
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Room Tips
"If possible, avoid the 'new' wing."
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"Pool is worth a go even if just for an hour, the views are lovely!"
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"Rooms with views of the river are very nice."
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"Try and get a room with a river view as you won't regret it."
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