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Poor management. Staff seems untrained in the basics. Maid took our soap we brought from home, left the wet towels, took away the bath mat and the glasses. No ongoing maintenance. Shower head clogged with calcium, freezer in fridge had so much frost that my...More
2 Thank fegusoc
Response from Fernando_Machado, Director of Operations at Playa Tortuga Hotel & Beach ResortResponded 27 December 2013
Thank you for choosing our hotel.
Our guests opinions are important to us. We regret not having exceeded your expectations in yout recent visit to Bocas del Toro.
We have reported your observations to the different departments so thay they take advantage of...More
Our family only stayed one night but enjoyed the resort. I stopped by without reservation at 9:30 am and asked if they had a room, they let us check in that morning and upgraded us to a suite. The room was clean, not that fancy...More
Not sure why this place gets such bad reviews, maybe new management? Most of the staff was great but there were a few big grumps who need to get fired. Pools were amazing to hang out at and better than the pictures. Restaurant over the...More
Called two times to ask if we can use the pool when having lunch here and was told no problem. Arrived and reception confirmed, but the towel guy at the pool said we can't. Long story short, no apologies, no alternatives from the tortuga resort....More
I went to Hotel Playa Tortuga from September 13 to the 15th for my 7 year anniversary.we arrived on friday at 7:25am and check in was at 3:00pm, since our room was ready they did not hesitate on giving us the keys and this was...More