A great place to stay with very clean environment and excellent customer service, with smile and personal attention by each and every staff. They will find the ways to exceed your expectations and absolutely keen to ensure that your requirements are met. Some of the staff I would like to make a particular mention are Bhawani, Bikram, Naresh, Manipal, Ajay, Tej, Kitchen staff, check-in staff, and so many (each and everyone).
Even the Gods are asleep at 2.45 am in Delhi but not the good people of the Leela Palace hotel. As soon as we landed and walked through the security gates, I got a call from Govind, the hotel airport representative, that he was waiting for us outside. I wasn’t worried as the hotel has never failed me rain, hail or thunder! Whisked away efficiently into the luxurious BMW 7 series car, my phone connected instantly to the car's Wi-Fi, resuscitated, and jumped alive with a hundred beeps and rings. Shishu Pal, our driver, greeted us enthusiastically, informed us of the birth of his baby daughter Arahita and made plans for the afternoon. As usual, the doormen - the best in Delhi, greeted us warmly, and Ajit asked about the rest of the family. The security personnel welcomed us with Namaste and huge smiles. Our bags disappeared to reappear miraculously in our room after 20 minutes. Stepping inside the double doors of the palace hotel, it only gets more breathtaking. The three guest relation executives give us a traditional welcome which I love and never get tired of. Inhaling the fragrance of the tuberoses in my garland deeply, we were ushered directly into our room, where check-in took all of two minutes. Numb to the outside bustle, we crashed instantly and surfaced in the afternoon with excellent Darjeeling tea brought to the room. Preeti had arranged our PCR tests in-house for our return journey, so that was a breeze, and we set out ready to explore. Shishu Pal was waiting for us. Sunil is present at the bell desk, smiling as always. Gurcharan, the doorman, and all the security personnel welcome us warmly. Around midnight we felt peckish and requested the magical combination of Chili cheese toast with extra green chili, crispy golden French fries, Hakka noodles with vegetables and extra garlic and hot sauce, Shitake mushroom and tofu dumplings with soy ginger sauce on a bed of jasmine rice. There was complete silence as we devoured the utterly delicious piping hot meal, raising our head only to tuck into the iconic and decadent chocolate dessert – the molten chocolate lava cake. It was a tiny cake, but honestly, the lava flowed like a volcano. This was definitely not the dinner my mother ever served. A big thank you to the Chef for conjuring up this unparalleled meal in the middle of the night. The following day at the Club Lounge, Gaurav helped us place our baked goods orders at the hotel bakery to be delivered around the city. I missed a few familiar faces at the Lounge, but then the last year has been uncommonly unkind to Delhi residents. Back to the airport in the afternoon, where Prakash met us at the curbside and helped us inside the airport until immigration. The hotel staff is simply phenomenal. Particularly impressive is the team's longevity, some of whom I have been seeing since the day the hotel opened, and that sense of investment in each of them. As Preeti said, the hotel looked after them during the pandemic, and the least they could do was the same for the hotel. I have stayed at several hotels in New Delhi and cannot dream of staying anywhere other than The Leela. I am so appreciative that a place like this that values customer service still exists. The Leela is an example of excellent hospitality and how business must be conducted, which is an art we are losing fast. The overall service and the facilities are beyond exceptional, beyond five stars. The Leela is the best hotel I’ve ever had the privilege to stay at. It is truly a place I never want to leave, and if I do, it is with the hope that I return soon.…
The Leela was a great experience for us. We got a wonderful room upgrade too. Gaurav and staff were great. Our driver Ajay was wonderful too. Everyone is kind and caring and service was fantastic. Great location as well. Highly recommend!!!
Romantic atmosphere to have dinner. The Food was really fantastic! A special thank you to Rahul Vadhwa for the great recommendation of the Lamb and service. We will definitely be back here again next time we are in Dehli!
Had a fantastic dining experience at their Indian restaurant, ," Jamavaar" The service was fast and efficient The cleanliness was spot on The best hotel in the town The lobby was grand Outside Alfresco was nice and well lit Must go when you are in Delhi
What A great hospitality and ambiance, The best hotel known for the service and awesome lifetime experience, staff is wow, Mr.Sunil at Bell Desk is always ready to help you with his great hospitality and efforts.Awesome Guyz! Cheers!
Have stayed at this hotel multiple times and the high quality of the service and attention to detail remains. Have noticed that the most of the old staffs have been changed but they were amazing the rooms have been comfortable and immaculate. Mr Kranti (the chauffeur) as always made my stays extremely enjoyable and exceptional.
The Leela Palace was outstanding and every detail was thought of. Our driver, Ajay Chauffeur, was always very kind and accommodating. We highly recommend this hotel to anyone coming to Delhi. Getting a driver for every destination was always very easy.
Exceptional hospitality, friendly and professional staff, clean and beautiful rooms, very nice restaurants. But what really distinguish the hotel is the incredible architecture, beautiful interiors combining both ancient-style and modern artwork.
We went to le cirque for dinner and it was amazing a spearfish shoutout to Salman and Shivam for being so hospitable and taking great care of us. Shivam ensure he catered to all my requests before we arrived and Salman gave us personalised attention and service:)
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