The Umrao

The Umrao

Traveller (673)
Room & Suite (114)
Thyme at The Umrao
Dining (66)
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About

4.5
#71 of 1,122 hotels in New Delhi
4.3 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Umrao Hotel & Resort is a luxury boutique hotel located on National Highway-8 with easy access to domestic and international Airport, designed to cater to the discerning business traveller. Sitting regally yet lightly on 15-acre manicured greens, the boutique hotel is a brand to reckon with. It combines classical architectural exterior design with contemporary warm interiors. The stunning exteriors with intricate decor envelop guests in a royal mystique. The Umrao is an ideal place for product launches to destination dream wedding with lavish option of customized events for memorable moments at its large banquets with grand setups with 60 well appointed guest rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Babysitting
Airport transportation
Valet parking
Wifi
Sauna
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Romantic
Languages Spoken
Hindi

Location

National Highway 48 Samalkha, New Delhi 110037 India
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Indira Gandhi Intl Airport
4.5
4.5 of 5 bubbles1,442 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Umrao Hotel is lauded for its impressive amenities, including a spacious pool and diverse dining options, though it's not without occasional room service hiccups. Guests enjoy the resort-like atmosphere, praising its stylish and clean environment. While service is typically seen as friendly and professional, a few visitors have reported less attentive encounters. Opinions on value vary, with some guests feeling services are priced appropriately and others disagreeing. The hotel's location is widely appreciated for its convenience, and while rooms are generally celebrated for their cleanliness and decor, some have experienced maintenance and allocation issues. Overall, the cleanliness throughout the hotel receives high marks.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed

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Detailed Reviews
Vipin S wrote a review Mar 2020
Thane, India
+1
4.0 of 5 bubbles
We have our one night stay at this property situated at 13-16 km from T3 airport delhi you will feel like entering to Mahal we have our 4 rooms booked.
Hospitality of hotel staff was at awesome great food and service. only drawback water is not as much hot as we required to hatb other than every thing was fantastic must visit property.they have gym pool garden area also...
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE Team Umrao, Other at The Umrao
Responded 23 Mar 2020
Dear Mr. Vipin, Namaskar! Thank you for choosing us again for your stay and sharing your experience on TripAdviser We are pleased to know that you had a memorable time at The Umrao and enjoyed the food and service at Thyme. It is wonderful that we as a team were able to live up to your expectations. Please accept our sincere apologies for not meeting your expectation in terms of hot water in the rooms, same is already briefed to the concerned team for further action. Looking forward to serve you back soon, till then stay safe, stay home. Thanks & regards Team Umrao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nishant wrote a review Jan 2023
5.0 of 5 bubbles
We had a great experience here at the hotel, we had 2 rooms booked. Monu and Kanika were phenomenal they ensured that the rooms were throughly cleaned and spotless during our week long stay.
All the sheets and towels were changed daily and they were always available to provide a quick service.
Definitely coming back here again.
Highly recommended.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Rati wrote a review Jun 2022
5.0 of 5 bubbles
We hosted my brother's marriage celebrations - engagement and wedding at The Umrao and it was an excellent experience. Food was fresh and good (esp. fresh fruits served during wedding), Decor was classy and premium looking and tastefully done. Mr. Rajneesh (he is the GM ) was very hands on with our both events and took excellent care of food and decor and he was around from afternnon till late in the night keeping a good check on everything. The baraat assembled inside Umrao itself and it was extremely convenient and a pleasure to take the baraat procession inside the resort itself.
Umrao also has an in house salon and Ms. Anuradha there is a skilled makeup artist. My experience with the hair stylist was not that positive and they promised to work on the same.
Overall, I would rate Umrao highly and would recommend totally to host family celebrations.
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Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalini khanna wrote a review Aug 2021
2.0 of 5 bubbles
My stay in your hotel was below average, the room of your hotel doesn't meet the expectations of a 5 star property, the room is not even properly cleaned , the body lotion of room no 207 in ur hotel is damaged & not even filled ,before the check in. Kindly repair it, the jet of the washroom is too unhygienic to be used. Overall i think you should upgrade your room properly, i have visited many five star properties in delhi , but never experience such room anywhere. And atleast clean your switch boards .only good thing in my experience was the food , it was tasty and nice.
Thanks .
Shalini khanna.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bigmedic wrote a review Mar 2020
Cardiff, United Kingdom
2.0 of 5 bubbles
Stayed here in Jan 2020 during a trip to the Golden Triangle. This is a tired and shabby hotel with staff who predominmitly don't really care about their guests. Works carpets, damaged plaster and room that in the UK would not achieve 2 star status. Public room are good but avoid the evening buffet, where food is left to get cold. During our 21 day stay in India, we ate at some less expensive outlets and had no issues at all, but following a Luke warm chicken and rice buffet, both my wife and I felt quite ill.
The management try hard to impress with big smiles, but there is little substance to the establishment. It's also a long way out of the centre of Delhi, so inconvenient if you are spending one or two days seeing the sites.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE Team Umrao, Other at The Umrao
Responded 6 Mar 2020
Dear Guest, Namaskar! We would like to thank you for taking out time to share the feedback regarding your recent stay with us. Our team at The Umrao continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We apologies for not meeting your expectation and the inconvenienced caused during your stay. You inputs are well taken and briefed to the entire team to work on the mentioned areas to avoid any such issues again. We would request you to treat this as a one-off incident and not let it make your overall impression of our brand. Looking forward for another opportunity to regain your trust in our services. Warm regards The Umrao
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kayra Balani wrote a review Nov 2021
Jaipur, India
3.0 of 5 bubbles
It was our wrong decision to stay in Umrao. Neither its a 5 star hotel nor any luxurious brand is still overpriced. There was no warm welcome, even during check in we ask them to give us rooms next to each other, they refuse that the hotel is sold out and throw us into two different corners. (I personally checked that the room next to my allotted room was empty till evening.) food in restaurant was okish. To be honest rooms are not that much of good its very simple rooms like a 3 star hotel. Overall not good experience.
I would like to mention one name here, Mr. Prahlad FNB Supervisor is the only professional and kind person I met in the hotel. Soft spoken and speaks only when needed, fully appreciates his work and his dignity. I saw him working late till 12:30 and again he was working hard at breakfast around 7. And I would like to say thanks to FNB manager too he was there and taking care of our bad experience.
Thanks Prahlad and manager.( don’t know your name )
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vimanshu wrote a review Sept 2020
1.0 of 5 bubbles
On our arrival we were asked to pay for a small kid for which we paid 1000 for extra bed but that was not anywhere updated in record when shift changed next manager kept on calling us and investigation the payment mode etc,poor record maintenance and coordination in employees.late service-As we just asked for cutlery in the room which took 1 hour to get to door steps.
The worst you can expect is not working air conditioner we called technician 5 times to get ac start working. We were not provided a room with balcony for smoking for which we had to move out of hotel many times.
Breakfast is always buffet in hotels but here only fixed menu/dishes were offered to us and manager was so rude in saying that we could order only once not again which we had never seen earlier in any 5 star.
The height happened when we were asked to pay for our guests as well at the time of check out when Manager followed us till our car and asked us to pay 2000 which we had to pay
In short would never visit again nor recommend it to anybody
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana wrote a review Jul 2021
2.0 of 5 bubbles
The overall experience was really bad not up to the mark. There is no proper service. our room 119 was not sanitized properly. and also we were not happy with the room location we requested for better room option in upper floor but still they have to give us the upper room. giving excuses of sanitization will take time and all crap.
Managers working over there are having full attitude. no customer delight. They don't come up with the fully customer satisfaction and solutions. service was totally pathetic.
Not happy with the service at all.
The team should really work on there hospitality. Specially Managers. Being a manager should find out the solutions with the issues. But they are not ready to help us at all and didn't give us any solutions for the extra charges which they have taken just for a friends visit. The communication is really poor. They don't communicate properly and takes extra charges for one single person just because she is visiting us. she didn't stay even . but still they have charged for that. just for 4 hrs.
Really bad service i would say.
There can be other solutions as well to satisfy the guest but no they don't even bother.
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Date of stay: July 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Take room near the pool site and upper floor that would be great. Ambience is good not that bad.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amisha wrote a review Dec 2022
1.0 of 5 bubbles
I will mark 0/5 . The umrao is only named as most hospitable property .. Staff was zero.. they don't know how to talk .. rude behaviour of all staff members from vallet to security lady to bell boy front office staff specialy Ms.Anju .. .. i have to park my own car to the parking that is far 1km approx then come back ..to the lobby they have only 1 bell boy to take your luggage in entire hotel !! Zero hospitality zero management .. the staff members abuse the guests !! Zero in housekeeping ... Take almost 3 hrs to get the toom cleaned from the housekeeping they came so late .. in all zero please don't recommend this to anyone .. my group was in 50 rooms they all got exhausted from the behaviour of this staff
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shiny D wrote a review Jul 2021
3.0 of 5 bubbles
At the outset, I would like to give a disclaimer that it might be an isolated incident. The front desk staff at The Umrao, Gulshan, lacked humility and behaved extremely cockily with me on our first day. This behaviour continued the next day when we had ordered food from a place close by (this hotel is close to Cyber Hub and had many great places to eat). We were offered food discounts and not allowed to order from outside. Later on, after a few arguments, this was sorted. However, I am writing this review because I think that the behaviour on the first day made me look at the whole stay quite differently. The next two days were peaceful and the rest of the staff was quite amicable.
I loved the room decor, the space, the grandeur of the property, and the overall cleanliness of the place. Given a choice, I would however not stay here again. There are many great options nearby like Roseate and Radisson who have impeccable service. The Umrao was somewhat a disappointment.
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Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amandeep Singh asked a question Dec 2021
Housekeeping.. great
Answer from Praveen K Sharma
Gwalior, India77 contributions17 helpful votes
Latent tactics to feed the customers in the name of something or the other and customers are left to fend for themselves while mgr is totally irresponsive/evasive.
soumya asked a question Sept 2021
New Delhi, India
What are the pool timings
Answer from Praveen K Sharma
Gwalior, India77 contributions17 helpful votes
The pool is not yet functional.
Sheryl Paul asked a question Jun 2021
New Delhi, India
Early checkin charges?
Answer from TEAM_UMRAO
Delhi23 contributions
Dear Ms. Vanshika, Thank you for your query. Please note that we do provide. However it completely depends on the availability. regards Team Umrao
Departure39931152453 wrote a tip Jun 2024
Bhubaneswar, India1 contribution
3.0 of 5 bubbles
"It's far away from city, if you have a flight to take and need some place to stay then it's very good. You can also visit the Ambiance Mall."
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Travel38203119055 wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Plan your trips properly as the location of stay is quite far from both places as gurgaon and delhi in between. "
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Lance C wrote a tip Mar 2024
Anchorage, Alaska7 contributions1 helpful vote
5.0 of 5 bubbles
"Pool was not crowded. Just one family. Spa great, pizza is a little cheesy so like your cheese if getting the garden style. ATM is not far"
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Abhishek Tiwari wrote a tip Jan 2024
New Delhi, India1 contribution
3.0 of 5 bubbles
"Pool doesn't work in winter. Gym doesn't have much equipments. Staff was okay as other hotels in the area raised expectations given the amou"
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Sightseer276303 wrote a tip Jan 2024
7 contributions
5.0 of 5 bubbles
"You can't bring your own food inside The breakfast costs $25AUD"
Read full review
Not the right property for you?
There are more places to choose from in the New Delhi area.
PRICE RANGE
S$85 - S$196 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE UMRAO (S̶$̶1̶9̶1̶) S$126: UPDATED 2024 Hotel Reviews, Price Comparison and 900 Photos (New Delhi, India) - Tripadvisor

Frequently Asked Questions about The Umrao
What are some of the property amenities at The Umrao?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Umrao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Umrao?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Umrao?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Umrao?
Conveniently located restaurants include Kiyan, The Roseate, Thyme, and Raajsik.
Are there opportunities to exercise at The Umrao?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Umrao have airport transportation?
Yes, The Umrao offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Umrao?
Yes, dry cleaning and laundry service are offered to guests.
Does The Umrao offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Umrao?
Many travellers enjoy visiting Zafar Mahal (7.9 km), Qutbuddin Bakhtiar Kaki (7.8 km), and Tomb of Adham Khan (6.4 km).
Does The Umrao have any great views?
Yes, guests often enjoy the park view available here.
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