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Shangri-La's Eros Hotel

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#16 of 705 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,536 Reviews from our TripAdvisor Community

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Showing 2,218: English reviews
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Reviewed 2 days ago NEWvia mobile

Very nice hotel. Great and attentive staff. Very nice food at Tamra restaurant. Lovely ambience. Bharat and Ashurosh made our dinner at Tamra very special, thank you. Very good customer service. Kamila and Greg

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Helpful?
Thank greg k
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

burton on trent
Reviewed 2 days ago NEW

This was our first port of call during our trip to India. We arrived early in the morning and had advised the hotel that this would be the case in advance. On arrival at around 530 am we were told that our room was ready but if we wanted to check in we would have to pay a full extra...

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Helpful?
Thank Ian B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Sir, Warm Greetings from Shangri-La’s – Eros Hotel, New Delhi. I write to apologize to you with regards to the above reported feedback on behalf of the entire team here. While the lack of service you experienced is unusual and not the standard of our company, there is no excuse for it to have happened. We have noted your...

London
Reviewed 2 days ago NEWvia mobile

Staff was quite decent. Food ordered in was regular but maybe because it was just breakfast. The nightclubs within the hotel are really great, they attract fancy crowd and have a good Italian restaurant as well. Location is the best part, also around other hotels so enough options for restaurant meetings to hold in terms of variety of food and...

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Helpful?
Thank smeezan
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Toronto, Canada
Reviewed 3 days ago NEW

I have made a reservation with my credit card for my parents. Before they check in, I sent a message to the hotel to put the charges on their credit card and their response was it is ok. However I noticed a charge of 1200 dollars on my credit card. And when my dad told them he wants to pay....

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Helpful?
Thank Dary0ush
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize about the experience you had whilst making the reservation for your parents. We shall definitely look into the matter so that such an incident does not occur again and we can provide...

Chennai (Madras), India
Reviewed 3 days ago NEW

Staff are courteous. Loved the food . Nice view from our room. Tamara was excellent. Special mention to the spa team who helped me get ready at a short notice. Was overall a good experience. Thanks to the front desk in solving my queries quickly

Review collected in partnership with shangri-la.com
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Helpful?
Thank sangeethav68
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 4 days ago NEWvia mobile

Very excellent food and excellent service and care by karuna she is very good in talking and excellent knowledge about food. She suggested very nice food to my family. I think i met with a right choice.

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Helpful?
Thank saipallai
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Limoux
Reviewed 4 days ago NEWvia mobile

The service was of a high standard and our room very spacious and comfortable. We only ate breakfast in the hotel and it was very good indeed with a wide range of cuisine. Their Rolls Royces were in stark contrast with the Tuk Tuks just outside.

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Helpful?
Thank lacortanela
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Airplanes, boats & trains
Reviewed 4 days ago NEW

Had an exceptional stay at thois property and was very satisfied. Booked an executive suite (includes lounge access) which also included airport transfer. From the airport was greeted and escorted to the car with very polite and professional driver. Check-in was handled by the Front Office Serivce Manager Aditya ("Adi") who provided really above 5-star service from the check-in and...

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Helpful?
Thank Love2beTraveling
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Dubai, United Arab Emirates
Reviewed 4 days ago NEW

it was a nice hotel, but i should mention that first impression , which i got it, the moment i went to the reception desk and looked for my booking , the lady was dealing with me was disappointing! .. she did not have any smile on her face and she didn't even look at my face while talking to...

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Helpful?
Thank mahsa-amir
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Sir, Warm Greetings from Shangri-La’s – Eros Hotel, New Delhi. I write to apologize on behalf of the entire team here. The lack of service you experienced is unusual and not the standard of our company, there is no excuse for it to have happened. We have taken necessary action to ensure that this is not repeated. I hope...

Reviewed 5 days ago NEW

Very centrally located with wonderful service. It is one of my favourite hotel and would like to recommend strongly to my close friends. It has recently renovated some rooms which are very well done. Keep up the good service.

Review collected in partnership with shangri-la.com
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Helpful?
Thank manohart2016
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $215 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Travelocity, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5