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Shangri-La's Eros Hotel

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#15 of 706 Hotels in New Delhi
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Shangri-La's Eros Hotel
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2,546 Reviews from our TripAdvisor Community

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Showing 2,226: English reviews
Helsinki
Reviewed 7 March 2016

The entry into this hotel was bizarre. Two small bottles of water tossed to us and the lady from reception felt seemingly very uncomfortable to her job led us into our room. No services nor facilities of the hotel were not explained and the entry left quite a empty feeling. The rooms was really nice although it was a divided...

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Helpful?
Thank Matti O
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  At the outset kindly accept our sincere apologies for the inconvenience caused to you. It is our constant and sincere endeavor to provide the best of services to our guests at all times and this...

Reviewed 7 March 2016 via mobile

The hotel is nice but the real treasure are the restaurants contained within. The breakfast buffet is the best in the city and had amazing high quality food in many styles from Asian and Indian to British with a wide variety of delicious desserts. One moment that stood out for me was when my server Harish asked why I was...

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Helpful?
1Thank James C
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and taking time out for sharing your valuable feedback with us. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services especially through our staff's responsiveness. Your wonderful comments have been shared with the entire team. My team...

St Albans, United Kingdom
Reviewed 6 March 2016

We stayed here for x2 nights as an extended family, the comfort, service & food was excellent! We forgot a bag and the staff posted it back to our Mumbai address, would definitely stay here again. Thank you .

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Helpful?
1Thank Pudsey126
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for choosing to stay with us at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation. We are so pleased to hear that you had a pleasant experience while staying with us and loved our hospitality and services. Your generous comments have been shared with the entire team at the hotel...

England
Reviewed 5 March 2016

We are two nights into our three night stay, and are very pleased with our choice of hotel. The hotel is up to our expectations for a Shangri-La hotel (having stayed at others before). As always, excellent service and food. The only minor negative is that the bedroom and bathroom are a little dated and need some attention. However, this...

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Helpful?
Thank Englishpinkrose
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Thank you so very much for sharing your lovely comments with us. We have noted your valuable feedback about the rooms and the same will be addressed on priority. Your heartening comments have been shared with the entire team and we look forward to welcoming you again. Kindest regards, General...

Cardiff, United Kingdom
Reviewed 2 March 2016

Four of us recently stayed at this hotel for 1 night. We were very impressed. We were celebrating a birthday, an anniversary and had specific requirements for checking out late and our departure to the airport, but Diksha on the front desk was extremely helpful and went out of her way to help us. The buffets breakfasts and lunches are...

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Helpful?
1Thank Patel_Haplife
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for choosing to stay with us at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation. We are so pleased to hear that you had a pleasant experience while staying with us and loved our hospitality and services. Pleased to know that you appreciated the warmth extended by our service associate...

Italy
Reviewed 2 March 2016

Prince was very helpfull and did a great job. thank you so much EXCELLENT SERVICE The room was clean and tidy every day. breakfast very good with lots of different choices. staff very kind and polite and always ready to help you.

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Helpful?
Thank lucaitaly76
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your encouraging comments with us. We are pleased to learn that you appreciated our housekeeping and laundry services and liked the warmth extended by our service associates. The entire team at the hotel looks forward to welcoming you again. Kindest regards, General...

Chennai (Madras), India
Reviewed 2 March 2016 via mobile

Towering above the Lutyens bungalows of central Delhi, the Shangri la is among the best of the capital. Competition is tough and it comes down to the details when you're dealing with top notch delivery of services . The spa options are excellent and well laid out. The terraces that link the bar with the restaurants is a great spot...

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Helpful?
1Thank stewartindia
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your warm and wonderful words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to know that you found our hotel well located with great dining options and a relaxing spa. Your generous comments have been shared with the entire team...

Nairobi, Kenya
Reviewed 1 March 2016 via mobile

Really nice hotel. The room was spacious and clean. Internet was working very well in all parts of the hotel I ventured to, and it was free. They have a really good spa at the hotel with reasonably priced services. Breakfast and dinner buffets are simply out of this world! A huge, huge, variety of dishes-Indian, Thai, Chinese, English. Really...

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Helpful?
1Thank Wamukhula
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Thank you so very much for sharing your lovely comments with us. We are so happy to know that you found our rooms clean and comfortable, the Spa services to be relaxing with a good value for money and the breakfast spread delectable. Your heartening comments have been shared with...

Birmingham, United Kingdom
Reviewed 29 February 2016

I stayed here recently for work and although I was only in Delhi for a short 36 hours, the hotel was lovely. The staff were very friendly, my room was fantastically comfortable and clean and the food at the buffet was wonderful. I'd definitely recommend.

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1Thank CJC92786
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for the recommending our hotel.We are indeed touched. It is heartening to receive such encouraging feedback . So glad you found our staff friendly and the room comfortable and the buffet wonderful. In case your travel bring you back to New Delhi, do come and stay with us.  Kindest regards General...

Melbourne, Australia
Reviewed 28 February 2016 via mobile

Hotel looks nice from outside and lobby. But it stops there. Once you enter the room it is very old and in need of a renovation. The bathroom is tiny and there is no separate shower it is an all in one bath and shower. The rooms have a smoke detector which flashes bright green lights every two seconds which...

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Helpful?
Thank mmddkk
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.  Your observations about the upkeep of the room has been well noted and will be addressed going forward. We sincerely apologize for the inconvenience caused. If your travel brings you to New Delhi, do come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $218 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5