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ITC Grand Central

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ITC Grand Central
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1,562 Reviews from our TripAdvisor Community

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Showing 1,493: English reviews
LEICESTER
Reviewed yesterday NEW

We stayed at this hotel between the dates mentioned above . This hotel justifies its name fully as it is "GRAND" and high class in everyway possible . WE have stayed in many 5 star hotels in India but this hotel is a cut above the rest especially if one judges the quality of the hotel in terms of the...

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Thank JATINLEICESTER
Reviewed yesterday NEW

Nicely located hotel. Good food . it is located in the heart of the city.Nice clean room , staffs are good and cooperative. if you want Taxi go outside the hotel , it will cheap or just walk , you are middle of mumbai. love to visit again and again.

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Thank Tathagata D
Reviewed 3 days ago NEW

ITC Grand Central is an excellent hotel. Perfect for the business traveler. Notable from my perspective were staff from front desk to dining rooms who are all very friendly and helpful. Head concierge Sanjeet organized some trips in and out of Mumbai . Sudha and others at the front desk were always there day to day to take care of...

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Thank John H
Reviewed 3 days ago NEW

If you want a taste of Mumbai and India, and also the comforts of a modern hotel that is centrally located in the middle of Mumbai, then this is the hotel for you. This is a classic hotel, with lovely touches of tradition, high ceilings, bay window bench to view the city, comfortable bedding and the many small things that...

Review collected in partnership with ITC hotels
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Thank Lori L
Bengaluru, India
Reviewed 5 days ago NEWvia mobile

Chose this hotel for a business visit to Mumbai. Since it was Valentines, decided to take wife along. Had emailed reservations in advance for flowers in the room for the romance. However, not only did reservations not bother to respond to mails, there were no flowers kept. They also got my stay dates wrong despite sending me confirmation notes. Likewise...

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Thank BimalMJ
Reviewed 6 days ago NEWvia mobile

Our stay from from the 7th of Feb until the 13th and all I can say is this hotel is wonderful. The staff take full responsibility in making sure you are kept in the best conditions by being friendly and always providing excellent provision for whatever you may need. The rooms are spacious, well decorated, well maintained and have all...

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Thank Aakash T
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you for your wonderful comments about the hotel and our team. I am very pleased that you enjoyed your stay with us and had memorable interactions with our team. I hope that you will choose to stay with us again and look forward to welcoming you back to the hotel soon....

Reviewed 6 days ago NEWvia mobile

I have stayed with ITC Grand for more than 20 times and found it to be very good. In one word the experience was amazing. The service was excellent and the staff was very courteous, polite and prompt especially Gadrian Desouza. Keep it up. Samir

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Thank Samir M
Nagpur, India
Reviewed 1 week ago

This is 3rd or 4th Time to stay in this hotel.It is centrally located and convenient.The Rooms are large and beds are comfortable.(I had asked for a firm bed due to back problem and they provided it).Housekeeping is superb. The food is great,especially the breakfast.There are several cooks to serve your choice.The items are as usual very fresh and full...

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Thank Dilip111
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for choosing to stay at ITC Grand Central, Mumbai and for posting feedback of your stay on TripAdvisor. The team is happy to learn that you were impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise...

Cupertino, California
Reviewed 1 week ago via mobile

This hotel is our home away from home when we visit Mumbai. Get a suite room with the massage chair. Breakfast at Hornby Pavilion is the best! Dosa by Chef Rajan is always excellent! I tried their innovative Pearl Millet and Date Kernel pancakes - fluffy, light, delicious.

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Thank SPtravels2016
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for choosing to stay at ITC Grand Central, Mumbai and we thank you for sharing your review through TripAdvisor. We are very happy to note that you enjoyed the ambience and the services at the hotel. Your generous praise of our service is very rewarding for the team which is dedicated and committed to excellence. The...

Jarfalla, Sweden
Reviewed 1 week ago via mobile

This Hotel is perfect in all ways. Good food nice personal excelent service! I had the luck to meet Jasmeen Khan this lady is something very special, helpful, inteligent, good in english, she gave us the best help and service you can get. I hope they promote her. I can only recomend this hotel to everyone.

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Thank konjan66

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $202 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
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Kangar
11 months ago
Denver, Colorado

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Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an SPG membership, that will help you get a preferred room.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Get Top Floor,west facing rooms for City Views.”
 of 5 bubbles Dilip111, 14 Feb 2017 | Read review
“All floors have rooms that face out to get a magnificent view of the city of Mumbai.”
 of 5 bubbles 138naveenj, 1 Feb 2017 | Read review
“good rooms generally, but do speak to the reception for an opinion”
 of 5 bubbles 569dineshs, 29 Jan 2017 | Read review
“For Women traveling alone, there is a "Ladies floor" that's a nice option with extra security! (And a few extra room amenities too :) )”
 of 5 bubbles CMN_SLC, 26 Jan 2017 | Read review
5 of 5