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ITC Grand Central

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ITC Grand Central
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1,558 Reviews from our TripAdvisor Community

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Showing 1,490: English reviews
Auckland, New Zealand
Reviewed 21 January 2016

I stayed here recently, and thanks to my friend it was an excellent choice. One of the best properties in India. Great rooms, excellent service, awesome restaurants. Here, every staff member goes out of their way to make your stay comfortable. Highly recommended!!

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Helpful?
Thank ravinayraniga
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the hospitality and services provided. It is feedback such as these that motivates us to go that extra mile and provide the best to our...

Pune, India
Reviewed 20 January 2016

The visit was fantastic. Loved the warmth & support provided by employees @ ITC . The food quality was fantastic. We required boardroom on urgent basis which was provided on the spot. The service was professional & amenities were well maintained. Great place for Business Meetings

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Helpful?
Thank sanika17
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the hospitality and services provided. It is feedback such as these that motivates us to go that extra mile and provide the best to our...

Halifax, Canada
Reviewed 20 January 2016

Our family of 4 stayed at this Hotel for 5 nights over Christmas 2015, we found the condition of the hotel to be pristine, from the Lobby upon arrival to our rooms and also the restaurants. What we appreciated most was the level of attentive service that was provided by all staff that we encountered. From front desk, housekeeping, greeters,...

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Helpful?
Thank mcguinness2016
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you very much indeed for sharing your experience with us on Trip Advisor. It is wonderful to learn of your cherishing experience whilst in our care. The team at ITC Grand Central is indeed committed to quality service and your appreciation of our facilities and services is heartening to note. It...

New Delhi, India
Reviewed 19 January 2016

the team at ITC do a brilliant job of making every visit a memorable experience delivering always above and beyond the expectations. the hospitality team of Aadhar, Upasana and Bhavana do a stellar job of making guest feel at home.

Review collected in partnership with ITC hotels
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Helpful?
Thank Amitramani
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. Aadhaar, Upasana and Bhavna will be delighted to receive these kind words of appreciation. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee...

Adelaide
Reviewed 19 January 2016

I have stayed here on multiple occasions over the last few years. You don't need to leave the Hotel. Great food and amenities on site. Very friendly staff. Also the gym and pool area is great. I will be back again soon.

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Helpful?
Thank gc02
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Chicago, Illinois
Reviewed 18 January 2016

Great place to stay: Rooms very well-maintained Service at all departments was top-class Food quality was good Location was central, access to downtown Mumbai was good Pool and spa well-maintained Will surely stay there again

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Helpful?
Thank SavSan0229
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Pittsburgh, Pennsylvania
Reviewed 18 January 2016

Close to the grand central station and only about ~30 min by taxi from pretty much everything you'd want to see in Mumbai, the ITC is in incredibly good hotel. The spa is amazing and the restaurants have great food and service. Haven't tried the Chinese restaurant, but I hear it's one of the best in India. Try the traditional...

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Helpful?
Thank AlexandruA
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Leicester, United Kingdom
Reviewed 18 January 2016

This was my second stay at the ITC Grand Central, and I would certainly consider it for any future visits. The hotel staff are very welcoming from the moment you arrive at the gate. The rooms and public areas are spacious and beautifully presented, and the restaurant and bars comfortable with an excellent selection of food and drink.

Review collected in partnership with ITC hotels
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2Thank noelw2016
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you very much indeed for sharing your experience with us on Trip Advisor. It is wonderful to learn of your cherishing experience whilst in our care. The team at ITC Grand Central is indeed committed to quality service and your appreciation of our facilities and services is heartening to note. It...

Reviewed 17 January 2016 via mobile

Stayed for one night, last night of trip. The hotel service was excellent, accept in the Dublin bar. Impressive when you walk in and very comfortable. Really pleased with the room. Ate in the restaurant and the food was really good. We got a taxi to Marine Drive which was good fun and worth the effort. Shame we were not...

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Thank M1nistry
Bengaluru, India
Reviewed 17 January 2016

From its majestic hallways to its carefully crafted exteriors, the ITC Grand Central marks the epitome of luxury intertwined with heritage. The ITC group, renowned for its distinguished hospitality, has managed to exceed itself with the ITC Grand Central. From the moment I arrived, to the moment I left, the service and friendliness of the staff was exceptional. They truly...

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1Thank RohanRavindranath
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you very much indeed for sharing your experience with us on Trip Advisor. It is wonderful to learn of your cherishing experience whilst in our care. The team at ITC Grand Central is indeed committed to quality service and your appreciation of our facilities and services is heartening to note. It...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $202 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
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Kangar
11 months ago
Denver, Colorado

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Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an SPG membership, that will help you get a preferred room.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Get Top Floor,west facing rooms for City Views.”
 of 5 bubbles Dilip111, 14 Feb 2017 | Read review
“All floors have rooms that face out to get a magnificent view of the city of Mumbai.”
 of 5 bubbles 138naveenj, 1 Feb 2017 | Read review
“good rooms generally, but do speak to the reception for an opinion”
 of 5 bubbles 569dineshs, 29 Jan 2017 | Read review
“For Women traveling alone, there is a "Ladies floor" that's a nice option with extra security! (And a few extra room amenities too :) )”
 of 5 bubbles CMN_SLC, 26 Jan 2017 | Read review
5 of 5