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All reviewswalk in showernice hotel to staycinnamon rolls areclean staffking suitedesk clerksupon checkwould stay againice machineroom was cleanthe breakfast areabusiness centerfree breakfastbusiness triphiehousekeepingcleanliness
This property is starting to wear down and needs a refresh. Carpets are beat, sheets worn, shower handle fell off in my hand.
Breakfast was decent, front desk staff friendly. Housekeeping not very pleasant, it shows in their work.
Stayed here 3x in the past...More
2 Thank Canesfan16
Response from Jereme C, Manager at Holiday Inn Express Hotel & Suites Dothan NorthResponded 24 January 2018
So sorry to hear of your dissatisfaction. Please be aware we will be undergoing an extension renovation this year and do hope that you will give us another opportunity when you travel back to Dothan.
Excellent customer service! We stayed 5 days due to hurricane Irma and we were very impressed with the hotel. Very clean staff was so nice. Home baked cookies at the Front Desk every day. The beds and pillows were so soft and the hotel had...More
3 Thank Captain Tony F
Response from Jereme C, Manager at Holiday Inn Express Hotel & Suites Dothan NorthResponded 20 September 2017
Dear Captain Tony F,
First and foremost, we hope that everything was fine when you returned home after the hurricane. We had a great time with you guys but we wished it was under better circumstances. Maybe you can come and enjoy a weekend with...More
We stayed at this HI-EX while visiting family in the area. It is conveniently located if your business is on the more northerly part of Dothan. The big things work, but there are a lot of little things that need attention or are showing their...More
Response from Jereme C, other at Holiday Inn Express Hotel & Suites Dothan NorthResponded 24 January 2018
So sorry to hear of the issues you encountered during your stay. Pleas know we will be undergoing an extension renovation this year and do hope you give us another opportunity to earn your business when returning to Dothan.
Business travelers are looking for hotels where the bed is comfortable and the shower is working properly. These two things are most important. The King suite I was put in was a mistake I guess. Why put someone in a room that needs repair when...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dothan NorthResponded 21 December 2017
Thanks for choosing to stay with us and sharing your experience! While your stay was satisfactory in most part, we regret that issues with the comfort of your bed and bathroom maintenance marred your stay. This is certainly not what our hotel strives...More
Staying here to visit family staff is very friendly. Rooms need updating. The pool area has no landscaping and very small. It's nothing special. There is a nice breakfast in the morning. If you are having family come and visit (like we did) go to...More
1 Thank Julia S
Response from Jereme C, Manager at Holiday Inn Express Hotel & Suites Dothan NorthResponded 23 August 2017
I am sorry that you didn't enjoy our pool area. Besides that was everything else good for your family?