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The Manager was great. The staff were friendly. Breakfast was one of the best I have experienced from Holiday inn express.
The biggest downfall were the rooms. They were clean but smelled VERY musty. The ventilation was horrible and the Windows don't open to get...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 18 March 2017
Your business is much appreciated and thank you for leaving feedback. I am happy to know that you find the service rendered by our hotel staff and manager great. I am sorry to hear that the rooms ventilation and smell was a let...More
Hotel is very clean and front desk personnel were both friendly and professional. The evening shift (I think her name was Tess) helped with suggestions and advice on dining in the area. Room was comfortable, great pillows and all the amenities one could want. The...More
Very clean and well kept! Good 🍳 and great friendly staff! The Only drawbacks were the bed, which to is was way too firm and the hot tub was not hot and the pool was very cold. But everyone was very friendly and the place...More
1 Thank A TripAdvisor Member
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 23 February 2017
Hi Valued Guest,
Thanks for choosing Holiday Inn Express Gulf Shores, AL and leaving your feedback.
I'm sorry to learn that the bed's firmness was not to your liking and that the tub was not heated enough. I have shared your review with our hotel's...More
We stayed here for 1 night on our way home to Louisiana from Florida. Very friendly front desk. Clean rooms. Delicious complimentary breakfast which saves at least $25. Very short drive to beach. A couple blocks from the hangout as well. Would definitely stay here...More
This Motel was wonderful! It has a big room where they have a free hot breakfast everyday. The breakfast bar is kept restocked,so there is always enough of everything.
They had two types of juice,milk and coffee to drink. They had dry cereal ,bagels ,breakfast...More
3 Thank Rhonda P
Response from GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 13 December 2016
Thanks for the review! I am so happy to see that you enjoyed your stay with. We hope to see you on your next trip to beautiful Gulf Shores, Alabama.
Response from realkyhick | Reviewed this property |
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you... More
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you. As for the beaches, you might want to call Scott Smothers, the beach safety supervisor for Gulf Shores, at 251-968-2040.