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04/03/2018 05/03/2018
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    Phoenix All Suites Hotel West

    533 W Beach Blvd, Gulf Shores, AL 36542-6435
    +1 855-976-1602
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    04/03/2018 05/03/2018
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    Traveller (57)
    Room & Suite (24)
    Pool & Beach (10)
    Overview
    • Excellent50%
    • Very good26%
    • Average16%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “bunk beds” (54 reviews)
    “full kitchen” (30 reviews)
    “bahama bobs” (16 reviews)
    Free Wifi
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Suites
    Kitchenette
    Wheelchair Access
    Self-Serve Laundry
    Private Balcony
    All hotel details
    Offers from Phoenix All Suites Hotel West
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    Write a ReviewReviews (760)
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    1 - 5 of 759 reviews

    Reviewed 5 days ago

    My husband and I just wanted to have a little get-away for a few days. We have stayed a Phoenix Allsuites both East and West several times. We really enjoyed kicking back, watching the Gulf from our 16th floor balcony. Just enjoying the scenery and...More

    Review collected in partnership with this hotel
    Thank mrsharp251
    Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 3 days ago

    It sounds like you two had an amazing time!! Thank you very much for being our guests!!! We look forward to welcoming you back again soon for another fantastic stay at the beach!!

    Reviewed 2 weeks ago

    These are individually owned condos but it is run by a management company, as if it was a hotel. The condo was very small but had a great view of the Gulf . The unit was clean, had good lighting throughout as well as free...More

    Thank west73
    Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 3 days ago

    west73, Thank you for taking the time to review your stay at Phoenix All Suites. Our main goal is customer satisfaction and in order for us to assess the issues in which you stated we will need a bit more information pertaining to your stay....More

    Reviewed 3 weeks ago

    Everything is always clean and the workers are very helpful. They supply dishwasher detergent but not dish soap and coffee filters. Also remember to turn on the ice maker. I like that they supply plenty of towels and dish cloths. My girlfriend and I enjoyed...More

    Review collected in partnership with this hotel
    Thank N4416NLcraigh
    Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 3 weeks ago

    Thank you for the great review!! We are happy to hear that you enjoyed the cleanliness of your condo as well as the hospitality of our staff!!! Thank you again for being our guests!! We look forward to welcoming you back again soon for another...More

    Reviewed 4 weeks ago via mobile

    Our 4th year for a winter stay. They REALLY REALLY NEED TO DO SOME MAINTENANCE. A little paint in common areas would go along ways. The dreary curtains and bed spreads are definitely not beachy. Very reasonable for long term stay.More

    Thank vlbrown56
    Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 3 days ago

    Thank you for taking the time to review your stay. We are currently painting the common areas and will then begin in the guest rooms. We hope that you will come back to see us the next time you are in the area, and see...More

    Reviewed 8 January 2018 via mobile

    I left a Yeti tumbler in the fridge and called a couple of hours later. The housekeeper said it wasn't there which was a bald face lie. I will NEVER be back. I have visited often but I can't trust the cleaning staff. I'm positive...More

    Thank MississippiMermaid
    Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 2 weeks ago

    I would like to know more about the details of your stay. Please email your reservation information to info@brett-robinson.com so that we may better assess the situation.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Hotel Amenities
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Hotel Style
    • #2 On the Beach Hotel in Gulf Shores
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 88
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity and Orbitz so you can book your Phoenix All Suites Hotel West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Alabama >
    • Gulf Shores
    • Also Known As
    • Phoenix Hotel Gulf Shores ,
    • Phoenix Hotel West
    Add Photo Photos
    Traveller (57)
    Room & Suite (24)
    Pool & Beach (10)
    Nearby
    Nearby HotelsSee all 25 hotels in Gulf Shores
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    Nearby Restaurants
    Flip Flop Deli Shop
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    Crico's Pizza & Subs
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    Bahama Bobs Beach Side Cafe
    1,671 reviews
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    Original Oyster House
    2,287 reviews
    1.22 km away
    Nearby Attractions
    National Shrimp Festival - Alabama
    25 reviews
    .64 km away
    The Happy Shak
    5 reviews
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    Ike's Beach Service
    250 reviews
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    Souvenir City
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    .87 km away
    Ask a question
    Questions & Answers
    Jenni9779
    20 July 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    Smoking is not allowed on the balconies or public space. Ask the front desk for the smoking permitted area. There is a company that rents beach chairs or you are welcome to bring your own. The hotel will provide and... More
    0
    Votes
    Jenni9779
    19 July 2017|
    AnswerShow all 2 answers
    Response from JanetBrettRobinson | Property representative |
    There are beach chairs that you can rent through an independent company or you can also bring your own. The weather is beautiful today ....come see us soon.
    0
    Votes
    Beffany11987
    18 July 2017|
    AnswerShow all 2 answers
    Response from Virginia R | Reviewed this property |
    Never used wi-fi. Used cell phone.
    0
    Votes
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    1234567
    Room Tips
    "The TV changers can be a bit confusing.... I found it best to have a staff member come up and show me how to..."
    Read review
    "703 was a good unit"
    Read review
    "Keep it simple, plenty of room for 2. Maybe small for teens and adults at the same time."
    Read review
    "Request the corner so you have a 180 degree view of sunsets. 901 was perfect."
    Read review
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