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First off, the reservation system booked me for a day ahead. Then the front desk attendant was very rude about it. When I expressed that I understood, but that I still needed a room for the night, instead of helping me get a room she...More
Thank Catrina S
Response from HIE-Jasper, Guest Service Representative at Comfort Inn & SuitesResponded 16 October 2014
Dear Catrina S,
We are so very sorry that you did not have a great stay with the Holiday Inn Express & Suites in Jasper, AL. There is no excuse for poor customer service and there are other hotels in the area you passed but...More
Driving through on 22 stopped here for the night. Very courteous staff and quick check-in. We were hauling an 18' trailer and we're accommodating with parking it as well. Finally, the breakfast is a good one from pancakes, to oatmeal, hot cinnamon rolls, eggs, sausage...More
Thank Jennifer A
Response from HIE-Jasper, Guest Service Representative at Comfort Inn & SuitesResponded 2 September 2014
Dear Jennifer A,
Thank you for your comments about our friendly staff, parking, and breakfast. We do all we can to make certain our guests are safe and comfortable. It's tricky getting an 18' trailer in our parking lot, but you proved that it can...More
The room was clean and in working order. We stayed in a king suite, the biggest room they have except for the presidential suite. They are the only hotel in Jasper that offers suites when you book online and I'm not aware of any other...More
Response from HIE-Jasper, Guest Service Representative at Comfort Inn & SuitesResponded 16 August 2014
Thank you for the thorough review. We appreciate the good parts about your stay and the not so good. We regret that you had an issue with your room key and that housekeeping came to your room early. When traveling with family, it...More
In July we had a family reunion in Jasper Al. The reunion was at Lewis Smith Lake , which is a fishermen dream. The hotel is 12 miles from the lake. The staff including room service and front desk were very friendly. The front desk...More
Response from HIE-Jasper, Guest Service Representative at Comfort Inn & SuitesResponded 5 August 2014
Thank you for choosing our hotel during your family reunion. You are absolutely right! Lewis Smith Lake is a total dream; and not just for fishermen. It is a fabulous spot for any type of summer gathering.
Our Express Start Breakfast bar is...More
We were traveling thru the area so called to make a reservation for that nite around 5:30 p.m. What a pleasant experience to be assisted by this desk clerk (Monique - hope the spelling is correct). She not only helped us with lodging, she talked...More
Response from HIE-Jasper, Guest Service Representative at Comfort Inn & SuitesResponded 18 July 2014
You spelled my name perfectly. :-) Thanks so much for choosing our hotel out of the many others in town. With all the construction work and road closures, your drive was hard enough. It is always our pleasure to assist guests in any...More
US$77 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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